Fragilepak Omdömen 

I been have estimated on Aug 28, and now just keep push back and give me all kind of reason. till yesterday I been call them, just find out one of my item been damage. Do understand you have take that much time on the transit is for make delivery or make the damage?

This company is a sham and completely incompetent. Their contract with AAFES is a disrespect to all veterans and service members. A couch arrives at a warehouse less than 35 minutes away and they can not deliver it until 26 days later! At this point we are forced to rent a uhaul and go pick it up ourselves. FRAGILEPAK HATES VETS

I wish I knew AAFES used this so called company before I ordered a dining table from them, otherwise I would have never ordered it. I was told there are no routes in my area and they are actively working on adding one. So now my table that I PAID for sits an hour away from me for god knows how long until this sham of a company decides to add a route. I don't even want it at this point, but it would cost me at least $95 to cancel the delivery, which will never happen. How is it ok for this company to not do their job and not be charged a fee, but its ok to charge me a fee because I don't want to deal with a bad company with a 1 star rating at best. I will be contacting the New York state attorney about the way Fragilepak handles their so called delivery service.

This is disappointing to read having the same issue my shipment date keeps getting pushed out my FragilePac. Not sure if Matrix Kids is a scam or this delivery. Now just to get it to a spot to schedule deliver will be 2 months.

I have been waiting on my order for months. They will not schedule a delivery, check to see where my order is or follow up on checking.
Each person who answers the phone has the same story.
We have to call the place of purchase about the merchandise --when the merchandise is with them.

Do not use this company. We received a four hour delivery window and scheduled our day around it. Our piece of furniture never arrived within the window so I called and they said that the truck's lift gate was broken so we'd need to be rescheduled. I guess they were planning on just not even telling us?

My order has been sitting in a warehouse in California for over 3 weeks, never use fragilepak.

We have furniture delivered by this company from C&B. Scheduling was very easy. We are in rural area and there was a single date suggested which we had accepted. Got message with time window day before. Delivery was flawless, all carefully assembled in the house. True white glove delivery.

If you purchase anything from any company that uses FragilePak, RUN. Do NOT buy anything that uses FragilePak for delivery. They are the worst delivery company.
Okay, let me start from the beginning. Five months ago I ordered a recliner and couch from the BX Exchange. I have the recliner, but not the couch. The first two attempts to deliver were a failure. The first time they ripped the front arm of the couch. The second time the couch came off the truck damaged. The third delivery attempt was a no-call, no-show. I called the BX and they put FragilePak on the line. Someone called off work and no one called me to let me know. They know what they are doing is wrong, but they can't seem to fix their staffing issues. I'm hoping the Exchange will drop these guys and go with local companies. This has been the worst purchase I have ever made. The furniture is great. The BX Exchange is great. But, FragilePak is the worst. They have made this purchase feel like a nightmare.

Absolutely the worst! Drive took a picture of my house from the road with my garage doors closed and said no one was home. I have cameras everywhere to prove they never once walked onto my property...let alone ring my doorbell. Now I have to reschedule for next week.

If I could give them zero stars or negative 5 stars I would. Worst shipping company I have ever felt with hands down.

Might as well cancel anything that says it is shipped by Fragilepak. I had to wait a month in order to get my bed. When it was finally time for my delivery, they gave me a window of 4-7pm. No one showed. Called and they said they were running behind. 9pm. No one showed. At 10:20pm I see the delivery truck down the road. They drove through our power lines, stopped and kept driving. The whole street lost power. Was given a delivery time for the next day. Was told 30 min. No one showed. AWFUL AWFUL DELIVERY SERVICE. Find a way to pick up or order from someone else.

If there were a 0 rating, I would have checked that. This is the worst shipping company/experience I have had. Our shipment is sitting in a warehouse 60 miles away and I can't get someone to deliver it, nor can I reach anyone via phone or email to schedule it. Ridiculous!

Ordered an item with delivery date of 9-11 August. Just got text from Fragilepak saying I needed to schedule delivery. Went to website and from the "list of dates" I was given the option of 1 day which is two weeks away. They are still using the old "due to supply chain shortages" excuse. What shortage, my item is at your warehouse, deliver it.

Purchased my item on June 15th. Fragilepak received it on July 6th however they didn't ship it from their facility until July 12th. It finally arrived at a facility in Perris, California on July 31st, but are now telling me that they don't have a "routing" to Fresno, CA at this time so they don't even know when they will deliver the package to me in Bakersfield! They have delayed the "ETA" THREE TIMES...first ETA showed July 27th, then Aug 2, and now Aug 9th....nearly two months since I purchased the item and all they will tell me is "OH SORRY THERE IS NOTHING WE CAN DO." So customer service and timeliness are of no concern to this "shipping" company. I am a Senior Logistics Specialist and I can move items to other countries faster than this company can deliver within the U.S.

Exactly what everyone else has said. Poor excuse for a company. I took a day off for my delivery not to happen. Them telling me when they can be deliver. I said I will be home on another day and that they had better deliver it. We will see,

Was told that we would be given a 24 hour notice prior to delivery - did not happen. We were told that we would receive a phone call 30 minutes prior to delivery - did not happen. We were given a 4-hour window for delivery - delivery happened outside that window. Following delivery and after complaining to the company, were told that the delivery was a drop curbside with no notifications. 6 heavy boxes were being unloaded into the middle of our drive (which would have prevented us from taking our vehicles from the garage) we happened to notice the delivery in progress and had the delivery people move the boxes into the garage. We had a major storm about 2 hours after the delivery and if the boxes had been left in the drive, the contents would have been ruined. Complaints the company met with deaf ears.

If this company rehearsed for a year to be BAD - they could not be BADDER.

Absolutely awful service and customer service. My item has been in transit for 11day going Indianapolis to Cleveland (4.5hrs apart). By expected delivery has been pushed back 3 times already… do yourself a favor and cancel your order if the seller/company uses fragilepak. The customer service has been as impressive as their shipping speed…

I ordered a sectional through Apt2B. It was shipped on 6/15 and, according to tracking, has been sitting in a Fragilepak crossdock facility since 6/20, with an estimated delivery window of 7/11 to 7/17. It's completely ridiculous that it would take an entire month for my sofa to get from California to Minnesota. I'm incredibly nervous about an expensive piece of furniture sitting in who knows what type of storage environment for weeks on end. I recently contacted Fragilepak's customer service, and the gentleman who answered was nice and also questioned why shipping would take so long. Tracking number 361U1446806