Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have ordered from Fracture before and really liked the quality. Some of the prints this time look overexposed and horrible. They immediately replaced them and fixed them to look so much better! T... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Results were stellar. I ordered two different surfaces of the same print to see if the ambient reflections would be an issue for the glossy and the satin finishes. I also wish you had a 24x36” offeri... Se mer

Betygsatt 4 av 5 stjärnor

I placed my second order recently because my 1st order was excellent from ordering to delivery. The quality of the Fracture photos on glass are amazing. Both orders were for birthday gifts for fami... Se mer

Betygsatt 3 av 5 stjärnor

Not quite what I hoped. I ordered two pictures. One looks pretty good but the one I really wanted doesn’t look as good. I still haven’t hung them yet while viewing them in different places. I guess... Se mer

Företaget har svarat

Företagsinformation

  1. Fotoutskrift

Skrivet av företaget

Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

659 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 20 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Beautiful prints, great customer service

I have purchased multiple Fracture glass prints as memorials to my husband, who passed away a year ago. The most recent purchase was my first of the medium size. It was the first time I have encountered a defect - instead of hanging my print, the keyhole in the backing tore/collapsed. Now for the good part - all I had to do was email customer service with a photo of the issue. Fracture quickly repaced the entire print, which is now hanging on my wall. I love these prints and highly recommend the company.

23 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We love our pictures

We love ours! It’s so good we ordered one more picture! We should have done all the pictures in the house with Fracture. Thank you so much!! Great job & it looks unbelievable

18 januari 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

The prints came out blurry

The prints came out blurry - the images were sharp on my smartphone and fit within the recommended pixels. I am very disappointed. I will see what the return policy is.

4 januari 2025
Omdöme utan inbjudan
Logotyp för Fracture

Svar från Fracture

We're so sorry those prints turned out like that, Mary! No returns necessary: we have a 100% Happiness Guarantee and we'd love to get you replacements that look much sharper. Can you please send our team an email to support@fractureme.com with your order number or contact info?

Betygsatt 5 av 5 stjärnor

Nicely Done

First time , I tried Fracture. The reviews I read were good. Process was easy from start to finish. When I received the the finish product, I was amazed at the quality of the work.

10 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Too fast, lol. I had two friends that had to put their…

I had two friends that had to put their dogs down recently and I ordered pictures of their dogs for them. I expected it to take a couple weeks to come and thus give them time to recover, however my only complaint is they came within a couple days. Very impressive quality and most impressive turnaround time! The stands are a nice touch. It gave them the option to hang or put on a shelf. Will definitely be ordering again. Thank you.

30 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The experience.

My experience has always been delightful and full of joy when my prints arrive once I place them that's it until time to clean.

27 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

In time for Christmas for mom

I was ordering my print for my mom for a Christmas present. Right after ordering and uploading my picture, it was shipping. Wasn't expecting til the 26th. A day after Christmas. Was so surprised when it was delivered on 12/ 22. I thought it looked amazing. My mom loved it. Will definitely be ordering again. I had it sized 15.5" x20.5" again it looked absolutely amazing!!! Thank you

19 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love

Love, love, love our pics. We have received so many compliments

30 december 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Mixed feelings

The print is very nice, the frame is so so, but the hanging method is terrible. The tape won’t stick to stippled walls and the screw is good but the frame backing is too fragile. Plus the photo does not hang level.

29 december 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Update: The picture came with the incorrect crop but the company sent me a new rectified picture that looks great

The first picture that I received came with the incorrect crop. I reached out to Fracture and although it took some time to get a response once we connected, Fracture fixed the issue and sent me a new picture that met my expectations. I am now very satisfied with the end product, it looks beautiful on my wall. Thank you for taking care of this, Fracture team!

24 december 2024
Omdöme utan inbjudan
Logotyp för Fracture

Svar från Fracture

We're so sorry for the delayed reply, Rusty! We'll make sure we get you out a free replacement asap. Please check your email for a reply from our team!

Betygsatt 1 av 5 stjärnor

I have not received a response from my…

I have not received a response from my complaint last week about receiving an empty crushed box

19 december 2024
Omdöme utan inbjudan
Logotyp för Fracture

Svar från Fracture

We're so sorry the USPS didn't deliver your order at all, Brian! Our team responded to your earlier email, but it sounds like our reply didn't go through. We already have a replacement in the works that should be on the way next week! Don't hesitate to get back to us at support@fractureme.com with any questions.

Betygsatt 3 av 5 stjärnor

Need panoramic prints

While I super LOVE fracture, they need to make some panoramic prints available. My print doesn't look right cut off and not long enough for the spot.

18 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

the picture cut off the head

the picture cut off the head

26 december 2024
Omdöme utan inbjudan
Logotyp för Fracture

Svar från Fracture

We're so sorry your print turned out like that, Gail! We have a 100% Happiness Guarantee on every order, and we'd love to make this right for you. Can you please email us your order number or email address at support@fractureme.com to get that started?

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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