LEVEL Omdömen 598

worst experience ever. First time I used them since direct flight from Bcn to San Francisco. I booked a premium turist and when i arrived 3 hours before to the airport they told me that they had to put me in tourist since they had "technical issues" in the plane. I was like what? Yes..we have 40 seats in cabin premium but seat belts not working..only 4 yes and they have been assigned already. but dont worry you will get premium service about food blanket etc...and you can ask a refund for the price difference. Ok then the next surprise is that my seat was half broken, not security information, and worst...any tv was working in the plane! so not entertainment..for a 13 hour flight! then they want me to pay for the blanket! i complained to the hostess and she said that when she saw the plate of the plane the day before she thought dam it! is the oldest they have and they dont want to fix it!! she was even complaining that couldnt sleep in the plane...and i was just hopping the security was not in the maintenance! i hope you will be able to read this and avoid this fraud!

Extremely Disappointed – Downgraded Without Notice and Terrible Service

I booked a direct flight with LEVEL from Barcelona to San Francisco and paid extra for a premium class upgrade. When I arrived at the airport, I was told I had been downgraded because the aircraft didn’t have a premium cabin. No prior notification, no refund—just a downgrade at check-in.

Once onboard, I discovered that the plane did have a premium section, though it was in terrible condition—only four seats were usable. Even worse, I found out that my originally assigned premium seat was given to someone who appeared to be a family member of one of the crew. Clearly, preferential treatment was given over paying customers.

The rest of the plane wasn’t much better. The economy class seats were incredibly uncomfortable—loose armrests, barely any cushioning, broken USB ports, and a non-functional entertainment system. The whole interior looked like it hadn’t been updated in years. I honestly started to worry about the overall maintenance of the aircraft.

The in-flight service was also disappointing. When I asked for an extra cup of tea, I was told I had to pay for it—despite the fact I had paid for a premium upgrade I didn’t receive.

After the flight, I tried to request a refund for the premium upgrade, but the website wouldn’t let me access my booking. It just kept saying “something went wrong.” Customer support has been nonexistent.

Overall, this was one of the worst airline experiences I’ve had. I expected more from LEVEL, especially after paying for a higher class of service. I won’t be flying with them again—I'd rather take a longer flight with another airline than ever go through this again.

Nos han re programado un vuelo desde Boston para el día siguiente con 6 horas de antelación. Nos han dicho enviado un email informando del cambio sin mas. No hay manera de contactar con ellos. Un desastre.

I recently booked a flight through a third-party site, but when I needed to change the date due to my daughter’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.

Without my permission, the airline canceled my ticket — and I never received any notification or confirmation. I did not request a cancellation at any point. When I followed up, the airline was rude and dismissive, showing no accountability or empathy for the situation they created.

Now I’m left without a flight and no refund yet — and since it could take up to 14 days to get my money back, I can’t even book a new ticket. This has caused serious stress and inconvenience for my family.

It’s unacceptable that an airline would cancel a customer’s ticket without consent and then provide no support or solution. I expected better, and I will think twice before flying with this airline again.

This company should be put out of business! They forced us to check the carry on, and then they lost it. After 1/2 year ZERO follow up they say they are still looking for it…Outrageous, a company made of a bunch of ignorant and incompetent people!

This was my first time traveling to Europe at all. First my flight over to Spain i flew Swiss Airlines . Amazing experience from beginning to end. So in my mind i looking for the same level of experience back. Well it was far from that. First i want to start by saying the flight staff was Average not bad not great but they did their job. My flight was 8.3 hours in to Boston. So i planned on getting some work done on the plain using the WIFI. First thing they mention is the WIFI is down unfortunately. So im like no biggie ill watch a movie . Well that was down too. So last resort ill pull up my phone and watch a movie on that ill just need to plug in and charge my phone. NOPE that is down too. So i have to say with all this electrical issues on the plane you are getting ready to fly 8 hours over open water is a bit unsettling . The flight landed safely and early which is the reason for the 2 star. But a little advice ,,they text you all the time about your upcoming flight. Next time send out a text that says many of our conveniences are not working on this flight so you may want to prepare for that.

Tremenda mirda de aerolinia. Si no quereis tirar el diner y perder tiempo no reserveis vuelos aqui, porque es una estafa.
Cancelan vuelos cuando quieres y te ponen la fecha que les parece y si te va bien bien, y si no que te den.
Hare todo posible por hundir esta mirda de compañia, en los tribunales nos vemos asquerosos.
Pd: si algun alto mando de esta aerolinia esta leyendo esto me cago en sus muertos.

Level is the worst. What you save in money you pay with your nerves, cancellations the day of the flight, extra paying if you don’t fit their surreal rules and horrible treatment (zero f*cks given) from the flight supervisor (experiences from January, February and March 2025 from Boston to Barcelona). Most stressful and frustrating experiences in my travelling life ever have been with them. They also don’t give any food in 8h of flight if you forgot to book it.
Some workers are nice and try in vain to compensate this horrible approach the company has, where they prefer their 80 extra dollars than the client’s satisfaction.
If you really can’t afford anything else, cross your fingers to be lucky and avoid any possibility of trouble, cause you’ll be extremely screwed.

On a tour of South America, I booked and paid extra for a flights with BA (going out to Rio and returning from Santiago).
The flight to Rio was fine, but I was advised that my return flight was moved to Iberia. Not so happy but OK.
I checked in online on the Iberia website, got allocated seat 2D.
Go to the airport and check in there to drop off my bag, I'm now with Level airline and seat 42J (the last row).

This is a 13 & 1/2 hour flight:
-I have a metal box taking up have of my foot well
-There is no pillow, blanket or earphones
-Being the last row, when the food arrived there was no choice
-Food was inferior and meagre
-I got no sleep as those who could not sleep stood at the back of the plane (behind my seat) and chatted loudly (including the cabin crew).

I feel as if I paid for M&S and got Primark!

BA will be hearing from me.

Do not fly with LEVEL, it is not worthy. Payed for premium economy and seats, the day if the flight they told us there had been a problem and seats had not been assigned, when though I was already charged for them. No solution was given. Terrible experiencia. Do not recommend.

AVIÓN antiguo asientos incómodos, pantallas estropeadas no funcionaba ninguna en el avión así que más vale que lleves juegos en el móvi, eso de que no den comida en un vuelo de 13h y uno tenga que comprarla… la azafata rubia del dia 2 de marzo desde Lax a Barcelona trabajando sin ganas y quejándose con su compañera todo el rato, cada vez que pasaba la cara era un poema como si no quisiera estar ahí

Primer vuelo de mi madre, una persona mayor +70 por lo cual solicité asistencia en aeropuerto y le compré anticipadamente un asiento para que al momento del check in no tenga problemas con la ubicación ya que por experiencia se donde es mejor sentarse para viajar más cómodo.
Cuestión que no lo solo le han cambiado el asiento, y no han respetado el pago. Sino que además la han enviado al peor sitio: al lado del baño y donde los asientos no pueden reclinarse. En un vuelo de más de 12 hs!
No ha podido dormir absolutamente nada por el movimiento continuo de las personas hacia el baño, el olor y el ruido del mismo, y al asignarle un asiento del medio de fila de 4 tampoco ha tenido la comodidad que había pagado anticipadamente para que esto no ocurriera. Y a tener en cuenta que además ella tenía sacado ventanilla.
No han dado ninguna respuesta al respecto y me parece totalmente increíble que jueguen así con la gente .. atentos ! No gasten su dinero porque te lo roban!

Cuando absolutamente todo lo que puede salir mal sale mal.
Compré el pasaje con crédito y la compañía me está cobrando por error el doble cada mes, en sus registros el pago a crédito se registro dos veces, meses de llamada y sin solución.
El avión de canceló a 10 minutos de salir, para 13 horas más tarde sin la más mínima explicación...

Me enviaron un correo para comprar las opciones de menú ofreciendo un menú especial o premium, el cuál pagué y cuando estaba en el vuelo me dijeron que no había registro, pero claro, ellos si que habían cobrado.

Schlechter Service,unfreundliches Boardpersonal, Essen schlechter als im Fastfoodladen. Alles weitere kostet extra z.B. Kopfhörer oder Decken

I took a flight with my wife and as soon as we got into the plane we just notice one of our seats was totally broken, the seat cushion was gone, so my wife needed to seat on a metal base for 12 hours even though we complained two times about the situation.

Thanks NARA, for the extremely bad service we got from you, because now I’ll go to the last consequence to fix this myself. I wish I could upload some photos here.

Anyway, avoid this company.

Der Transatlantikflug von 8h fühlte sich an wie die Ewigkeit, keine Beinfreiheit, winzige Sitze und völlig unfreundliches Personal. Dann doch lieber 200€ mehr bezahlen um mit einer vernünftigen Fluggesellschaft zu fliegen.

I am a disabled veteran and i usually wont ask for help. This time i had a lot of luggage and it was hard carrying it. I asked one of the crew members on the plane to help me with my cabin bag but he refused and he was very rude with the answers he gave. Finally after that i had to talk to another crew member and explain to her why i have a problem carrying it and i detailed my injury in-front of the other passengers.
On top of that in my food i found hair. Bunch of hair.
Very bad experience and it will be the first and last time i would choose “level” for my travels

The in-seat entertainment system was not working on my flight between LA and BCN; that's 12 hours of sitting there with nothing to do. They only sent an email within the last 24 hours so that people couldn't cancel to look for a better option. Terrible way to do it and very dishonest. I know they are a budget airline but there are plenty of options who are more upfront to the customer.

Cancelan el vuelo el mismo día. Al llamar para pedir el retorno del vuelo y poder comprar otro, o hacer algún cambio te dicen, de manera borde, que es lo que hay y que no tienes más opción que coger el vuelo que ellos te digan, aunque sea para el día después a horas intempestivas. Tienes que buscarte la vida.

Si lo compras a través de Iberia tienes opciones, pero entre ellos no se informan y, una cancelación verificada por Level a las 6 de la mañana, Iberia no lo informa hasta pocas horas antes de su salida.

És horrible.
Sin lugar a dudas es la compañía que, juntamente a Ryanair (por otras experiencias con ellos), veto de todas mis búsquedas de viajes a partir de ahora.

Horrible.

El día 17/01/2025 en el vuelo de Barcelona a Santiago de Chile En el aeropuerto del Prat Barcelona, una Srta del check in, nos hablaba de forma prepotente y nos obligó a abrir una maleta para quitar solo 2 Kgs de peso extra a pesar de que teníamos otra maleta con menos de 20 kgs teníamos pagado el equipaje para facturar, teníamos dos maletas una de 20 kgs y la otra 25, pues la de 25 kgs querían cobrar exceso de equipaje, al final tuvimos que abrir una maleta para quitar los dos kgs que sobraban, llamó la atención al responsable de la compañía parece que le importe un pepino las quejas de los clientes.