Fluent Home Omdömen 1 053

The technician understood my issue and worked to resolve it. It had some complexity which I anticipated and she voluntarily and proactively worked with another co-worker to understand how to get the problem with resolved. Since the problem was complex I didn't mind this and I was appreciative that she did this proactively and without excuses.

We had several issues to work through and the rep hung in there and resolved all our problems. She was willing to go the extra mile and do the research required. I couldn't be more impressed with her professionalism and diligence.

Jacq was able to find a solution quickly and easily. She was pleasant and fast. Did what she said.

The knowledge and caring for the the customer and myself. He went out of his way to make me feel confident and secure. He understood the problem and took care of it in a great way.

Jonathan Semense was spectacular in getting us all set up and getting our alarm reactivated. Thank you Jonathan!

Jeizza assisted us in updating all camers and panels to our new wifi network. She did it with patience, confidence, and friendliness. Very encouraging. She pivoted to an alternative solution when necessary. She met and exceeded Fluent’s claim of customer support. Thank you, Jeizza! Thank you, Fluent!

Patient and knowledgeable

Johnathan was extremely helpful as well as knowledgeable. Worked with me step by step til the process was completed.

Johnathan was a great help and very patient.

Sam came over on his day off to install our garage door adapters. He showed up right on time and was done quickly. Outstanding service!

Jonathan did an outstanding job walking me through setting up my doorbell. Thank you very much, jonathan.

Sam was patient, thoughtful and knew his stuff. Very respectful of my situation and my home. Gave me some confidence back that I was losing with fluent. I am optimistic that things will work well going forward

Jonathon was very helpful and nice to talk with

Jeizza was the best technical representative I’ve worked with. I explained to her my issue and she’s a good listener. We were having issues with our smoke detector. She took the time and guided us through taking it down, reinstalling the batteries & reinstalling the detector. She has great patience because she walked us through each step and informed us what she would do on her end. She is courteous, customer oriented, patient and easy to understand. Thank you, Jeizza, for all the help you gave us. We called about this issue a few times before but Jeizza is the only one that worked with us to resolve it.

He was awesome. Took his time. Went through all devices. Updated panel and tested everything. Explained and answered any questions. Highly recommend

The agent was able to give me good details about how to resolve my issue without a service call. She was able to verify/find my account in a timely manner.

Jonathan Semense was the best. He was very helpful, patient, and kind.

Superb customer service. He was very kind and patient. Took the time to explain everything and talk us through it.

Luis Monsalve Is an excellent tech and knows his craft. We’ve had a few bad installers over the years Luis is a cut above the rest. Would recommend him for any job!