Fluent Home Omdömen 1 053

Customer service was outstanding throughout the entire experience. Sean took the time to clearly explain all aspects of the system, including the associated costs, ensuring there were no surprises.
Karan, who handled the installation, also went above and beyond. He worked closely with us to determine the best placement for the equipment and took the time to walk us through how everything operates.
Overall, a smooth and highly positive experience from start to finish.

Jonathan was awesome to work with and made it very easy to get everything set up. Please let Travis know that we already re-newed our contract and that we do not need to speak to him.

Thank you!

Jonathan was super helpful getting a couple things resolved that I have been putting off. We reconnected a camera and got a new device added. I had struggled to try and do it myself and wish I would have called sooner!

Johnathan Semense worked hard to get my new key fob to work. NO LUCK.
Now will have to have a tech come out next week. I paid for this up front BUT would appreciate it being refunded if allowed.

Jonathan was very knowledgeable and was concerned about my issue. He was patient and took the time to insure my concerns were met. Outstanding job.

Worst mistake we ever made going with this company. You can not get service when the system breaks down.

Michael took the time to check every little detail everywhere and I appreciate that. He was on time, very polite and very helpful. Thank you for your assistance with this problem.

Jonathan was great - helped me through 3 different problems involving reinstall, sensor reset and a battery issue. Great work!!!

I reached out to fluent and had several sales people reach back out to me. I told them I was only available to be contacted by e-mail, so one of the sales people sent me a series of questions to answer pretty much immediately. They all seemed very interested in responding when they thought I would be buying a ton of equipment from them. As soon as I asked about buying used equipment to use from someone I heard nothing back. I sent a follow up e-mail asking if they could come to my business to give advice on what was needed and nothing. I sent one more e-mail asking if they no longer wanted my business. Crickets.
The funny thing is, I had to contact a different company and I was very easily convinced to buy new equipment upfront anyhow, so if they gave it even a little bit more of an effort to work with me the sales team would have still made money. Just gross that a company that is evidently supposed to care about giving you security to keep you safe has no interest in even signing you on as a client if you're not going to make them commission. Really disappointed in this customer service, and this makes me happy I didn't go with them as I question how responsive they would be in case of an emergency.

DO NOT USE THIS COMPANY!
They have refused to cancel a competed contract on a home that was sold 4 years ago. As of 5/20/26 they are still charging an 81 year old stoke victim for service on a house she doesn't own. SNAKES!!! PREY ON ELDERLY!!! We are working with the attorney general in Ohio but the company is in Canada so it makes everything harder. Do yourself a favor and don't sign up.

Timely and efficient in solving the issues.

Jonathan is the agent I spoke to. He was very helpful, quick & knowledgeable!

I received the best service possible! I found that your representative JonathanSemense was the most patient, knowledgeable,and helpful rep. I am 91 years of age but he didn’t give up or get aggravated with my ignorance! He solved my problems!!!VERY EFFICIENTREPRESENTIVE

Jonathan made what I was thinking would be a nightmare into a very nice experience. I wish everyone could be as patient and caring as him.

He was very helpful and knowledgeable.

He was really patient and detailed oriented, courteous and professional!

Great job very polite

Jonathan detected my problem right away and guided me thru the steps to get my system up and running again. Very pleased!!!

My cell phone provider when calling them to help me fix a problem on my phone, deleted my contacts, my pictures and my fluent app as well as many other apps. I am still trying to figure out everything that is missing. However, Fluent was excellent in helping me get my Fluent app back on my phone. I thank you from the bottom of my heart for that.

Homer was very patient and assisted me in trouble shooting my problem.