xxx Omdömen 

Terrible Service, ignored for over a week, then rudely spoken to when asked for solutions and then got a key board warrior response - tried ringing to have a human conversation about it to resolve and for them to not hide behind screens typing away - and of course no answer on either phones. I said I'd like to be a returning customer and willing to support their business their response " not to return, and they aren't interested" sums them up to be honest.

I ordered the customised letter box for my sister’s birthday which was meant for delivery on the 26th of September. We paid almost £450 for this. I specifically asked for it to be delivered on the 26th and they delivered it 1 week early. I’ve tried contacting their customer service number, their contact number on their website and WhatsApp but no one picks up / it goes straight to voicemail. I’ve tried chatting to them via their online chat but no one has replied. I’ve been trying for the past 3 days to get a refund!!!! This is the worst experience ever. Please avoid this company at all costs

I would like to give this flower shop 5 stars for making my experience with them easy, simple and smooth. They did their part of the job perfectly and on time, the only issue was the courier company. The parcel was delayed due to a DHL issue and the lovely customer service team of flowers box were there to help and support me. They were kind, responsive, respectful and they keep their word.
So I would highly recommend them and I will absolutely try again to get some nice flowers for my future occasions.
Thanks from the bottom of my hearts Flowers Box 🙏🏻♥️

Next day delivery and a 10 stars bouquet with raffaelo and ferrero. 80 chocolates. It was shocking beautiful! I recommend them ❤️

Lovely arrangement, but Nellie never mentioned the £15 cost of sending the arrangement to the funeral directors. Cheeky and not transparent. £50 turned into £65. She should have explained that since we spoke by phone.

Terrible experience. Basket of lavender arrived late, very damaged and dead. Nothing like the image on their website. Refused to refund and expected it to be returned. Did not respond when I explained that it could not be returned.

I just buy for my partner flower from this shop,when she open the box it come strong smell at urine and the flower was old and not at all fresh,the packaging was very bad and dirty and didn’t match with the photo I order,I try to contact them to have a refund but was no way for them to try fix things and I decide ask refund from my bank. I have photo with flower in what condition I receive them I make immediately photo for have a prove the flower was very old and in a bad condition but they refuse to accept refund. I understand this can happand but I don’t accept disrespect and scammers

My flowers arrived today in a tatty and soiled box which is not acceptable for something that cost me 223.00.

Have emailed them. Await their response

My bridal bouquet arrived all squashed and not very nicely presented, it looked nothing like it did on the website, I emailed customer service and they simply said this is what you ordered and we can’t take your complaint any further. I was very upset, it put a dampener on the day. I will not be using again

Do not use this company, our flowers were sent to the wrong Royal Mail depot and delivered a day after they should be. Having rung the company 3 times for 2 days, messaged them on instagram and filled in their contact form and still no response.

Absolutely beautiful flowers my friend was very impressed… stunning colour and vibrant very fresh flowers… calla and roses.. I can’t fault it in anyway.
I had a slight issue regarding delivery address and they were very quick to respond and sorted the problem out very quickly.
Excellent flowers excellent service

I ordered orchids from this company, which cost a lot, as I ordered the 3 twin stems one.

They came in in a very small pot, roots rotting and suffocated. Not like the picture!

I got in touch with customer service and they did not reply, so I agree when others say here my request was ignored.

I'm trying to get my money back, and will seek my rights as a consumer.

Careful! you can purchase similar orchids and put a similar pot together with less than half of this amount :( they're about £6.00 from a supermarket!

Not the service I paid for when I paid over £125.00 plus other expenses I had to keep the orchids alive. This included repotting, having to remove all flowers, and most leaves so the leaves and roots could regrow. One of them died completely.

Appalling service!

Update 19th Jan 25

P.s. apologies I sent incorrect number to trust pilot when providing my details. I went back to the email I sent flower box and provided right number. Seems like they’re trying to remove this review? One year later and they haven’t bothered to answer my email or contact me. I’d give them 0 if I could.

If you check their replies, they only answer good reviews. Only after money!

Update after their reply which you can see below over one year after the purchase:

Note this review was authorised in January and they replied here in July 2025. Purchase was much before this time period and posted here initially in March 2024. They will not reply to any emails.

Too late for a reply now in public. You’re only replying to defend yourselves. Your company has never replied to any emails from me. Wasted money! I was buying a live potted plant that for 125+ quid should last and not just be classed as a flower arrangement. You aren’t even sure what you’re replying to as those orchids basically seem to have grown in that pot.. They’d outgrown it and were dying so had to come out the display pot. I’m right to say my supermarket ones at £6 lasted longer.

Do your customers a favour and warn them: ‘beware this just a flower arrangement and it will start to die in a few weeks’.

I bet you wouldn’t buy one for your own home. I did exactly what I told you I’d do, which is to advocate for my consumer rights and warn everyone else.

On top of it all you’ve breached GDPR sharing word for word what I emailed without asking for my consent and trying to public shame me. It’s expected given how appalling you are as a company.

I will be reporting your company to ICO. That’s what happens when you let AI answer customer queries for you. I will no longer take my time to reply to you.

I consider 125 quid lost. Will use PayPal or credit card going forward. At least this way I can get money back.

Happy with my delivery. Keep up the good work

I ordered a plant as a new baby gift from a company I thought was FlowerBX (I specifically wanted to use FlowerBX as they sell beautiful flowers). Only now from reading another review on here have I realised that this company is Flower Box and not Flower BX! They are paying via Google search to appear at the top of the page when you Google Flower BX and make it look like you are going to a decent company, when in fact you are not.

I would be fine with this (a lot of companies do this on Google) apart from the fact that the plant I ordered arrived in terrible condition. The plants arrived falling out of the pot they were in and as such dried up, discoloured and dying. The recipient of the gift (bearing in mind she had a baby just a week ago) has tried for 3 days to contact their customer support but they don’t return emails and don’t pick up the phone. Delivery errors can occur to every company, but that’s when customer service is critical to rectify the problem and in this case their customer service is unacceptable.

I will now be having to claim the money back from my bank instead which is a waste of my time and has completely ruined the gift I sent to my friends.

I would strongly advise to avoid this company and purchase from elsewhere.

I paid nearly £200 for flowers including a large delivery charge to arrive this morning. The flowers haven't arrived and both the comapny phones go to answerphone. It's peak working hours. Do not buy from these sharks if you want a reliable delivery service.

Terrible customer service. Accidently ordered from them instead of flower bx (a great company). They give you the option of where you want it delivered and the day and did not do either. I had selected the option, on their website of please leave at front door. No flowers arrived so when I enquired about where the flowers were they said they were delivered to the concierge showing me a photo of what could have been any pile of boxes in any location. Certianly not delivered where I requested. There response was

"Flowers Box London

9:40 AM (1 hour ago)

to me
Dear Aaron,

Thank you for your message. Please contact the concierge regarding your parcel. The delivery rules in your building are such that the courier royalmail cannot walk around the building and deliver parcels from door to door. All parcels are received by the concierge and we have his signature and the exact location that the parcel was delivered to the right place. Additionally, the "leave on doorstep" option is selected in your order - unfortunately, the courier does not have access to your door, so the parcel was delivered to the concierge. Let us know if you found the flowers, if not - we will contact the building tomorrow to clarify the matter."

They do have access to the front door and is amazing how every other fast food and perishable goods company is able to deliver to the front door. They are just cheap and lazy and customer service is non existent. SCAM ARTISTS.

I have ordered a bridal bouquet, considering the money spent what arrived was a complete disappointment. Flowers were barely alive and I ended up having to sort something else last minute.

I bought a wedding bouquet from this website for my special day. When it arrived, it was VERY small. I had ordered the regular size, but I thought they had mistaken it for an extra small. I asked for clarification and, if the order was incorrect, for a refund. The response was extremely rude, and I think the website is made to be unnecessarily deceiving for customers. I will not use them again.

Beautiful flower arrangements always.

TERRIBLE CUSTOMER SERVICE. GOT SOME DEAD FLOWERS. I spent £305 on a bouquet of flowers for a special occasion. They arrived so late (well over a week later) we were on holiday and came home to a box on the doorstep with some dead flowers in it. Their support is awful and they are saying as far as they’re concerned they delivered them.