Tom Latham has been more than helpful and very effective and very professional at his job I would definitely recommend friends and family to contact tom who has been so helpful throughout my book . Th... Se mer
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Scam company beware! They made me pay a deposit of £150 and then I paid £226 with a remaining £226 balance to pay by 26th August 2026. I have been chasing them to produce the flight ticket in vain. Th... Se mer
Excellent l have got the ticketand am looking forward to fly them again with them in six months time. Tom Latham thank you
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I am writing this review in respect of Mr. Tom Latham. A great resource agent for the Flight Ways Ltd and a passionate Customer/Sales Consultant who will always provide solutions to his customers prob... Se mer
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Företagsinformation
Skrivet av företaget
Flights Way Ltd UK is a trusted name in the travel industry, dedicated to making your travel plans seamless and stress-free. Established in 2021, our company is registered under Company Number 13581977 and VAT Number GB437966446, reflecting our commitment to professionalism and compliance. We specialize in providing comprehensive travel solutions, including airline ticket bookings to destinations worldwide. Whether it's a last-minute flight or a planned journey, we offer competitive prices and top-notch customer service to meet your needs. Understanding the dynamics of travel, we also provide date change services for air tickets, ensuring flexibility and convenience for our clients. For those looking for financial ease, our Fly Now, Pay Later instalment plan allows you to travel first and pay in manageable installments. To ensure a hassle-free experience, we offer travel insurance for added security and hotel booking services to make your stay comfortable and memorable. At Flights Way Ltd UK, we pride ourselves on being a customer-focused agency, always prioritizing your satisfaction. Whether you are traveling for leisure or business, trust us to handle every detail with care and precision. Let us be your gateway to a world of exceptional travel experiences!
Kontaktuppgifter
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Dorset, Storbritannien
- 020 3287 1342
- info@flightsway.co.uk
- flightsway.co.uk
3,9
Bra
84 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 18 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I called in at a very critical time and…
I called in at a very critical time and wow! Tom came up to resolve the issue. The effort was life-saving, superbly delivered, and cost-effective. Thank you for the intervention. 5 star!
24 oktober 2025
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Svar från Flights Way Ltd
Hi Femi,
Thank you so much for your 5-star review! 🌟
We are absolutely thrilled to hear that Tom was able to step up and provide a "life-saving" intervention for you at a critical time. It's fantastic to know his effort was superbly delivered and cost-effective. We will certainly pass on your high praise to him.
We appreciate you choosing Flights Way Ltd and we're here whenever you need us again!
Svar från Flights Way Ltd
Hi Martins,
Thank you for your review! We're delighted to hear that Mr. Tom did a very well job and was able to help you successfully with your ticket.
We appreciate your kind words and look forward to assisting you with your next trip!
Flights Way Ltd Team
I have a Good Experience with Tom he…
I have a Good Experience with Tom he book flight ✈️ For me to Accra and I will Come back again
10 oktober 2025
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Svar från Flights Way Ltd
Hi Obaapanin,
Thank you for your review! We're so glad to hear that you had a good experience with Tom and that your flight to Accra was a success.
We look forward to assisting you again with your future travel plans.
Flights Way Ltd Team
Tom is a very good agent
Tom is a very good agent, he booked my flight and it was seamless.. I will be booking again soon, thank you.
3 oktober 2025
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Svar från Flights Way Ltd
Hi Praise,
Thank you for your fantastic review! We are so pleased to hear that Tom provided you with a seamless booking experience. We'll be sure to pass on your kind words to him.
We look forward to helping you with your future travel plans.
Flights Way Ltd Team
I have booked my flight to Abuja…
I have booked my flight to Abuja ,Nigeria with them They are providing a very good customer service.I will highly recommend this company
18 september 2025
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Svar från Flights Way Ltd
Dear John Adebayo,
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience booking your flight to Abuja with us.
It's our top priority to provide very good customer service, and we are delighted that you found our team to be so helpful. Your willingness to highly recommend our company means a great deal to us.
We look forward to assisting you with your future travel plans!
Warm regards,
The Flights Way Ltd Team
AVOID THIS COMPANY AND REFUND MY £200 ASAP
Hello to Everyone that cares to know. Please avoid this agency. They are Scammers.
I had earlier on put up a review sometime in July about them but they managed to contact me and pleaded I take it down that they'll do something about it. Jokes on me cause it only even got worse.
To the details I contacted them earlier on earlier this year to book a flight to Nigeria from Edinburgh. They asked u paid a Deposit of £200 which i did pay that over a call with them and I was to complet payment by June. In June I kept calling them and trying to reach out and nobody picked and even when someone eventually did they promised to phone back the next week which happened to have been mid July. I still kept my cool and kept calling but no response. I got upset and came on to this platform to warn people to disassociate themselves from this company and guess what? You thought it right in few hours they phoned me promising heaven on earth as far as I come on here to delete the Reviews and that they'll make things right. When I asked what happened that I was ignored. They said my number was mistakenly blocked? Blocked? How? Clearly that was a lie but I still ignored it. Anyways I came on here and deleted the review after so much pleading from them. I rescheduled the flight to September 8th and prior to this i asked them about my daughter who will be an Infant at the time of leaving to Nigeria and an Child at the time of Returning to the UK and they kept saying its fine and it didn't matter. I asked at every stage(that is the few times they eventually picked up) until August I still chatted up and they response was when it's September they'll know. September 8th came time to make payment and they delayed the payment until 4 days after and I still had to keep reminding them about the payment. Eventually they reached out to me on the 12th in the afternoon and the call was that my Daughter will need to pay as a child and this has automatically increase my flight fare to almost 50%, we kept having the back and forth and searching for tickets but it wasn't working. They offered me a Turkish flight(26hrs flight) which they said had 12hrs layover with a hotel booking at the airport and just because of how they dealt with my previous issues I didn't feel safe taking their words without confirmations, which I'm glad i did my research as well. I looked up the airline with same time and everything and realised it was a Promo flight and it has 14hrs 45mins layover(but yet again they lied to me that it was 12hrs) and guess what? I called Turkish Airline straight and they said I'm not entitled to a hotel(meanwhile this company had informed me i was entitled to a hotel). By the weekend I sent them a message as a feedback just like I had promised to give them a feed back and the message was that I am not comfortable going with Turkish Air and I'll kindly request my refund to be processed as I'll need it to book another flight. I followed up with a call at the beginning of the week yet no response and no call back and on the Chat I could see they had seen my message hence the reason they have now stopped responding to me. Just as they had been doing in previous times( i hope they don't come back to say they had mistakenly blocked my number this time). I have called them non stop since Monday up till today 18th of Sept and nobody has picked up, responded to my chat or even given a call back.
Flight way I need my Refund of £200 your services are Crap and j need my money back as I work hard for it and nobody is going to scam me of my hard earned money. If my money isn't refunded I'll have to take this to the Appropriate Authorities as your company needs to be investigated.
19 september 2025
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Svar från Flights Way Ltd
Dear Imeobong Akpan,
We are profoundly sorry and deeply concerned to read about your experience. We sincerely apologize for the completely unacceptable service you have received and for our failure to live up to our promises after you initially gave us a second chance. The issues you have detailed, from our repeated lack of communication to the misinformation regarding your daughter's fare and the Turkish Airlines flight, are in direct opposition to our company's values.
We take your complaint and your demand for a refund of £200 with the utmost seriousness. The experience you described is inexcusable and does not reflect the standard we are committed to providing.
We are actively investigating the serious allegations you've raised. To ensure your refund is processed without any further delay and to address all aspects of your complaint, please be assured that a senior member of our customer relations team will be reaching out to you directly and immediately. We will do everything possible to resolve this matter to your full satisfaction.
We understand that our past actions have damaged your trust. We are committed to making this right and ensuring that the failures you experienced are corrected so they do not happen to any other customer.
Sincerely,
The Flights Way Ltd Customer Success Team
Good customer service
Think you Tom for helping me to buy my ticket u have been a good customer servis
12 september 2025
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Svar från Flights Way Ltd
Dear Philip Kombla Demordzi,
Thank you for your review! We are delighted to hear that you had a positive experience and that Tom provided you with good customer service.
It's wonderful to know that he was able to help you with your ticket purchase. We will be sure to pass on your kind words to him.
We appreciate you choosing Flights Way Ltd.
Warm regards,
The Flights Way Ltd Team
Excellent Service by Tom
9 september 2025
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Svar från Flights Way Ltd
Dear Michael Bakare,
Thank you for your review! We are delighted to hear that you experienced excellent service from Tom.
Your feedback is truly appreciated, and we will be sure to pass on your kind words to him. Providing outstanding service is our top priority, and we're glad to know we met your expectations.
Warm regards,
The Flights Way Ltd Team
Thank You Flights Way.
I booked my flight to Accra.I was not sure in the beginning as I found them on social media but the experience overall was excellent.I have my tickets with me and looking forward to book with them in future as well.
Thank You Flights Way Ltd.
26 augusti 2025
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Svar från Flights Way Ltd
Dear Awusi,
Thank you for your fantastic review! We are so pleased to hear that your experience with us was excellent, especially after finding us on social media. It's our goal to ensure that customers who find us online have a seamless and trustworthy experience from start to finish.
We are delighted that you have your tickets to Accra and that you are looking forward to booking with us again in the future. Your trust and satisfaction mean a great deal to us.
We look forward to assisting you with your next trip!
Warm regards,
The Flights Way Ltd Team
Scam travel agency
I wholeheartedly believe that this travel agency is a scam and you would do well to avoid at all cost. Don't let their positive reviews fool you. They are running a scam. My mother was asked to pay a deposit and a ticket would be issues to her, she made the booking in Apr, she's travelling in September, she's been chasing them for months and they are giving her the run around. We've sent multiple emails and endless phone calls and they won't refund her deposit. She's had to purchase new flight tickets last minute when she could have paid less if they were honest with her. Not only that, it wasn't until we said we'd report them for incorrect ATOL number they updated that they were operating using Brightsun Ltd's ATOL number. Dishonest company. Avoid!
9 april 2025
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Svar från Flights Way Ltd
Dear Lizz,
We are deeply concerned and sincerely sorry to read about the extremely distressing experience your mother has had. We understand and share your frustration regarding the communication issues, the unfulfilled booking, and the financial loss she has endured. This is absolutely not the standard of service we are committed to providing, and we take your feedback with the utmost seriousness.
We are actively investigating the situation you have described, including the issues with the deposit refund and the communication breakdown with our team, specifically regarding the advisor you mentioned. We also take your serious allegations about our ATOL number and overall business practices very seriously. Please be assured that we are committed to upholding the highest standards of transparency and integrity.
To resolve this matter for your mother and process her refund promptly, we must move this conversation offline. Please have her contact our dedicated customer relations team directly with her booking reference number and any other relevant details.
We are committed to rectifying this situation and thank you for bringing these critical issues to our attention. Your trust and satisfaction are our highest priority.
Sincerely,
The Flights Way Ltd Customer Success Team
Tom is a good consultant very helpful…
Tom is a good consultant very helpful and takes his time when attending to clients thank you 🙏🏿
19 augusti 2025
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Svar från Flights Way Ltd
Dear Nii Dortey Ashong,
Thank you for your review! We are delighted to hear that you had such a positive experience with Tom and that you found him to be a very helpful consultant.
His dedication to taking the time to attend to clients is exactly the kind of personalized service we strive for. We will be sure to pass on your kind words to him.
We appreciate you choosing Flights Way Ltd.
Warm regards,
The Flights Way Ltd Team
Flight Ways Ltd is Convenient Flexible
Flight Ways is convenient flight service for people who want to pay off their flights. Once you pay off your flight you get your ticket, same day. Tom, Is great and flexible.
15 augusti 2025
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Svar från Flights Way Ltd
Dear Caz,
Thank you for your fantastic review! We are so pleased to hear that you find our services convenient and flexible, and that our pay-off option works so well for you. It's our goal to provide a seamless and accessible booking experience, and we are glad that you received your ticket on the same day.
We'll be sure to pass on your kind words to Tom. It’s wonderful to know that his great and flexible service made such a positive impression.
We truly appreciate your feedback and look forward to assisting you with your future travels!
Warm regards,
The Flights Way Ltd Team
Tom was of great help during my flight…
Tom was of great help during my flight booking process
18 augusti 2025
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Svar från Flights Way Ltd
Dear Ehinome,
Thank you for your review! We're so pleased to hear that Tom was of great help during your flight booking process.
Providing excellent support is a key part of our service, and it’s wonderful to know that his assistance made a positive difference for you. We will be sure to pass on your kind words to him.
Thank you for choosing Flights Way Ltd.
Warm regards,
The Flights Way Ltd Team
CAVEAT EMPTOR!
If I could give this company no stars I would've.I planned a family trip to Nigeria in December with my family of five and, in an effort to avoid peak season ticket prices, I contacted this travel company in February. They offered a “Book Now, Pay Later” option, requiring a £50 deposit per person to secure our seats, with the understanding that the remaining balance would be paid in July.
However, when July arrived and we attempted to pay the outstanding balance, the company became completely unresponsive. Our calls repeatedly went to voicemail, and we struggled to get any clear information. When we eventually reached someone, we were told that the airline had not provided a booking reference and we needed to wait another two weeks.
After waiting, we spoke to an advisor, who advised us to purchase new tickets entirely, suggesting this would help avoid further delays and disappointment. Unfortunately, by then, the ticket prices had increased by £400 per person, making them completely unaffordable and defeating the original purpose of securing tickets early.
In the end, we were left with no choice but to pay the very high prices we tried to avoid from the beginning. Despite paying deposits months in advance, we were left disappointed and out of pocket.
This experience has been extremely frustrating and has raised serious concerns about the legitimacy and practices of this company. I strongly urge others to exercise caution.
25 augusti 2025
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Svar från Flights Way Ltd
Dear Kemi Ajayi,
We are deeply sorry to read about the extremely disappointing experience you and your family had with your booking. We sincerely apologize for the frustration, inconvenience, and significant financial loss you endured. This is absolutely not the standard of service we strive to provide, and we understand your profound disappointment.
We take your detailed feedback regarding the "Book Now, Pay Later" option, the communication breakdown, and the advice you received with the utmost seriousness. The situation you described is unacceptable, and we are committed to investigating it thoroughly.
To address this matter with the urgency and care it requires, we kindly ask you to contact our dedicated customer relations team directly at your earliest convenience. Please provide your booking references or any transaction details you have. This will allow us to conduct a comprehensive review of your case and work towards a prompt and fair resolution for your refund and the issues you faced.
We are committed to rectifying this for you and thank you for bringing this to our attention. Your trust is paramount to us, and we want to ensure you are not left out of pocket.
Sincerely,
The Flights Way Ltd Customer Success Team
Happy Travels
I think the fact that the date and time for paying the balance of your fare is quite strict, should be made clearer. But Tom Latham was very helpful and as always happy to answer my queries- also when there was a change in the itinerary he was patient and took his time to guide us through the options available
15 augusti 2025
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Svar från Flights Way Ltd
Dear Lisa,
Thank you for your valuable feedback. We appreciate you taking the time to share both your positive and constructive comments.
We take your point about the clarity of our payment deadlines very seriously. We understand the importance of clear communication and will certainly review our processes to ensure this information is made more explicit for all future customers. We are committed to making our booking process as transparent and straightforward as possible.
We are, however, absolutely thrilled to hear about the excellent service you received from Tom Latham. It’s wonderful to know that he was very helpful, patiently answered all your queries, and took the time to guide you through the available options when your itinerary changed. His dedication to providing a seamless experience truly represents the high standard of customer care we strive for.
Thank you again for your input. We hope to assist you with your travels in the future.
Warm regards,
The Flights Way Ltd Team
I found them on instergram
I found them on instergram, contacted them . From stqrt to finish i was given options and guided along the way of my option. Eventually i booked , paid a deposit, we had issues along the line, i was offered other options and not not told we shall refund your money, then left to handle the rest on my own. Tom Latham attended to me , he was very patient too
13 augusti 2025
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Svar från Flights Way Ltd
Dear Edirin Joseph,
Thank you so much for your fantastic review! We are delighted to hear about your positive experience with us, from first finding us on Instagram to the completion of your booking.
It is our priority to guide our customers through their options and provide dedicated support, especially when unexpected issues arise. We are particularly proud that Tom Latham's patience and commitment to finding a solution for you made such a positive impact.
Thank you for trusting Flights Way with your travel plans. We look forward to assisting you again in the future!
Warm regards,
The Flights Way Ltd Team
Excellent service from start to finish
Tom was very helpful to me, He listened patiently to my situation and immediately got to work finding the best available flights.He was able to find a direct flight at a very reasonable price ,which I hadn’t been able to find on my own .May God bless you Tom.
7 augusti 2025
Omdöme utan inbjudan
Svar från Flights Way Ltd
Dear Jama Abdulkadir,
Thank you for your wonderful review! We are so pleased to hear that you received excellent service from start to finish.
It is fantastic to know that Tom listened patiently to your situation and was able to find the perfect direct flight at a reasonable price. His dedication to finding the best solution for you truly embodies the service we strive to provide.
We are grateful for your kind words and we will be sure to pass on your thoughtful message to Tom. Thank you for choosing us for your travel needs.
Warm regards,
The Flights Way Ltd Team
UTMOST SATISFACTION AT ITS BEST.
I want to sincerely appreciate flight ways Ltd for not disappointing me. I feel indepted to TOM LATTAN, ,for displaying high level of professionalism, his listening and communication skills are top notch. He was very supporting, patience and did everything he could to seal my flight deal seemlessly. Thank you flight ways, thank you TOM LATHAN, I promise to keep recommending Flight ways Ltd over and over, again. Cheer.
7 augusti 2025
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Svar från Flights Way Ltd
Dear Samuel Abdul,
Thank you so much for your heartfelt and detailed review! We are absolutely thrilled to hear about your "utmost satisfaction" with our services.
Your kind words about Tom Latham are deeply appreciated. It's truly rewarding to know that his professionalism, exceptional communication, and unwavering support made your flight deal seamless. We will be sure to pass on your outstanding feedback to him.
We are incredibly grateful for your promise to keep recommending Flights Way Ltd. This is the highest compliment we could receive, and it reinforces our commitment to providing top-notch service to every customer.
We look forward to assisting you again in the future!
Warm regards,
I am writing to formally request a…
I am writing to formally request a refund of £150 due to your failure to uphold the terms of the agreement made with me regarding my recent booking.
The details of the agreement were clearly outlined at the time of purchase, and I entered into the transaction in good faith, relying on your stated terms and conditions. Unfortunately, Flight Way Limited has not fulfilled the obligations as agreed, and as a result, I have suffered inconvenience and financial loss.
Given this failure to meet your commitments, I am requesting an immediate refund of £150. Please process this refund to the original method of payment within 7 working days from the date of this email. If there are any additional steps required from my side to complete this request, kindly let me know without delay.
I trust this matter can be resolved swiftly and professionally. However, should it remain unresolved, I may consider pursuing the matter through formal complaint procedures or consumer protection channels.
I look forward to your prompt response and resolution.
Send Tom an email and got a notification the email was rejected .
16 juli 2025
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Svar från Flights Way Ltd
Dear Ngambong Anicezet,
We are very concerned to read your review regarding the unfulfilled terms of your recent booking and your request for a £150 refund. We sincerely apologize for any inconvenience, financial loss, and frustration this situation has caused you, including the issue with your email to Tom. This is certainly not the experience we want for our customers.
We take all such matters very seriously and are committed to resolving them fairly and promptly. To thoroughly investigate your specific case and address your refund request, we need to gather all relevant details.
Please contact our dedicated customer support team directly at your earliest convenience. Provide them with your booking reference number and any transaction details you have. This will allow us to immediately look into the agreement terms, understand what transpired, and process your refund request as swiftly as possible.
Regarding the rejected email to Tom, we will investigate this technical issue internally to ensure future communications are received.
We assure you that we are committed to finding a resolution, and we appreciate you bringing this to our attention.
Sincerely,
The Flights Way Ltd Customer Success Team
The company is optimistic to customers…
The company is optimistic to customers views and support consumers complain,. Their nice to deal with.
18 juli 2025
Omdöme utan inbjudan
Svar från Flights Way Ltd
Dear ODEYEMI OLAYIWOLA,
Thank you for your valuable feedback! We're so pleased to hear that you find our company optimistic to customer views and supportive of consumer complaints, and that we are nice to deal with.
It's truly our aim to ensure every customer feels heard and supported, and your comments confirm that our efforts are making a positive difference. We appreciate you taking the time to share your experience.
Warm regards,
The Flights Way Ltd Team
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