I forgot to book a Childs free ticket for Womad 2027 in my excitement to get Adult tickets. The FIXR representative sorted this problem out within minutes - which was most appreciated...
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Se mer
Företaget har svarat
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Se mer
Företaget har svarat
I had sent 2 emails with my query with no answer so I decided to call. Amelia connected with me and sorted my query out in no time. So glad I called. Her customer service was fantastic.
Företaget har svarat
Företagsinformation
Skrivet av företaget
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Kontaktuppgifter
Cameo House, 11 Bear Street, WC2H 7AS, London, Storbritannien
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Utmärkt
663 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 76 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My family had a wonderful time
My family had a wonderful time. The staff and management went out of their way to make us feel welcome.
30 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Victor,
Thank you for your review! We're thrilled to hear that you and your family had a wonderful time.
It is great to know that our staff and management made you feel so welcome. We appreciate your kind words and hope to see you again soon!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Assistance with Downloading of Tickets
The lady named Amelia helped me out with sending me my tickest since I was struggling to download them. She was swift and very kind, the reception was felt through the email she sent. The quality of the post sales service is very good and I would buy tickets from their website on any day due to that alone.
26 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you so much for this wonderful review! We're so pleased to hear that our customer service team was able to help you swiftly and kindly with downloading your tickets.
We aim for all communication to be helpful and positive, and it means a great deal to us to know that the quality of our post-sales service makes you want to buy tickets from us any day. We truly value your business!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Ordered tickets but didnt receive an…
Ordered tickets but didnt receive an order confirmation email. Turns out there was a typo in email, but fixr team dealt with it accordingly and I received my tickets in the correct email after a day or so. Thanks all
28 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Kelly,
Thank you for your review!
We're pleased to hear that even though there was a typo in your email, our team dealt with the issue accordingly and ensured you received your tickets promptly. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great service and support
Great customer service and my query resolved and my tickets amended. Revised emails sent and everything sorted, amazing support, thank you!
26 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Lorraine,
Thank you so much for your review!
We're thrilled to hear that you experienced great customer service and support, and that our team was able to quickly resolve your query and amend your tickets. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Svar från FIXR
Hi Emma,
Thank you for your review!
We're so pleased to hear you found the process really easy to use. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Svar från FIXR
Hi Dulcie,
Thank you for the review! We're glad to hear you had a good experience. We appreciate your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The service was super quick
The service was super quick, I didn’t have to wait ages for an email back! Everyone was super polite and friendly, it came across like they actually wanted to help which was great! Brilliant experience!
20 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Katie,
Thank you so much for your review! We're thrilled to hear that you found the service super quick and that you didn't have to wait ages for an email back.
It's wonderful to know that our team came across as super polite and friendly and genuinely wanted to help. We aim for every interaction to be a brilliant experience, and we appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Really responsive on the live chat
Really responsive on the live chat, solved my query really quickly and were really friendly.
14 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Will,
Thank you for your review! We're so pleased to hear that you found our team really responsive on the live chat and that your query was solved quickly and friendly. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Excellent service
Excellent service . I made a mistake when ordering as I entered the wrong email address. I wrote an email and got a response and everything sorted out the same day. Highly recommended
14 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Claire,
Thank you so much for your review!
We're thrilled to hear that you experienced excellent service. We're especially pleased that even after making a mistake with your email address, we were able to get everything sorted out for you the same day. We appreciate your high recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Really quick response
Really quick response, answered my question in full, very impressive service.
Thanks very much👍🏼
13 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Rob,
Thank you so much for your review! We're thrilled to hear that you experienced a really quick response and that we answered your question in full. We appreciate your kind words about our impressive service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy process and really good customer…
Easy process and really good customer service help
13 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Nicky,
Thank you for your review! We're so pleased to hear you found the process easy and that you received really good customer service help. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I made a silly mistake whilst using the…
I made a silly mistake whilst using the app and when I contacted Fixr they instantly replied and sorted out my issue!
13 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Eva,
Thank you for your review! We're so pleased to hear that even after making a mistake, you contacted us and we instantly replied and sorted out your issue! We appreciate you taking the time to share your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt reply to my query
I had a query about my tickets for the Discovery Festival in Dundee which I had booked through FIXR and I got a quick reply from Amelia at FIXR confirming that all was OK and giving me the reassurance I needed. Thank you
12 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi PB,
Thank you for your review!
We're so pleased to hear that you got a prompt reply to your query about your Discovery Festival tickets. Providing quick reassurance and service is what we always aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia helped when I had made a…
Amelia helped when I had made a mistake, providing a quick personal response.
31 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Rebecca,
Thank you for your review! We're so pleased to hear that our team was able to help you when you made a mistake, providing a quick personal response. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great experience
My experience with FIXR has been such a great one …. I couldn’t find my tickets to the events so I emailed them and I got my tickets back within few minutes. 😊
29 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Chelsea,
Thank you so much for your review!
We're thrilled to hear that your experience with FIXR has been such a great one. We're so pleased that after emailing us, you got your tickets back within just a few minutes! We appreciate you sharing your positive feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
good
It's easy to get tickets, prices seem fair, and the fees included by the company are not excessive
8 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Seren,
Thank you for your review!
We're pleased to hear that you found it easy to get tickets and that you feel our prices and fees are fair. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
This was Leyland Round Table first time…
This was Leyland Round Table first time using FIXR for our annual Bonfire and Fireworks event and we were genuinely impressed. From the moment we got in touch, the team were knowledgeable, approachable and incredibly supportive they really took the time to guide us through the process. Everything was smooth and stress-free, and their professionalism shone throughout. A great team providing a truly seamless service. Highly recommended!
5 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Carl,
Thank you so much for this wonderful review! We are absolutely thrilled to hear that Leyland Round Table's first experience using FIXR for your annual Bonfire and Fireworks event was such a success.
It means a lot to us that you found our team knowledgeable, approachable, and incredibly supportive, taking the time to guide you through the process. Ensuring everything is smooth and stress-free for our event organisers is exactly what we aim for.
We appreciate you calling us a great team providing a truly seamless service. We look forward to supporting your future events!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Svar från FIXR
Hi Austin,
Thank you for the review!
We're pleased to hear you had a great experience and that the process was really smooth. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lost tickets replaced promptly
Amelia resolved our problem promptly when we couldn’t find our tickets. Excellent customer service!
4 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Martin,
Thank you for your review!
We're so pleased to hear that our customer service team was able to resolve your problem promptly and replace your lost tickets. We appreciate you recognizing our excellent customer service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great platform for setting up events
Great platform for setting up events, support team is super responsive :)
6 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Tom,
Thank you for your review!
We're so pleased to hear that you find FIXR a great platform for setting up events and that you find our support team super responsive! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.