I forgot to book a Childs free ticket for Womad 2027 in my excitement to get Adult tickets. The FIXR representative sorted this problem out within minutes - which was most appreciated...
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Se mer
Företaget har svarat
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Se mer
Företaget har svarat
I had sent 2 emails with my query with no answer so I decided to call. Amelia connected with me and sorted my query out in no time. So glad I called. Her customer service was fantastic.
Företaget har svarat
Företagsinformation
Skrivet av företaget
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Kontaktuppgifter
Cameo House, 11 Bear Street, WC2H 7AS, London, Storbritannien
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Utmärkt
663 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 76 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service partnered with me as…
Customer service partnered with me as the consumer to remedy a scheduling issue I had with purchased tickets. Hayley-Ann is 5 star!
3 november 2025
Omdöme utan inbjudan
Svar från FIXR
Hi CP,
Thank you so much for this wonderful review!
We're thrilled to hear that our customer service team "partnered" with you to remedy your scheduling issue. We aim to provide helpful and supportive service, and we truly appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The ticket protection is a scam
The ticket protection is a scam, absolutely no point paying extra, you'll just be more out of pocket if you cant attend an event due to illness.
They deliberately make it nearly impossible to get a refund.
31 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Jack,
Thanks for your review!
We’re sorry to hear that your refund application with TicketPlan was unsuccessful. As TicketPlan is a separate refund protection provider, FIXR does not have control over their decisions or policies. If you believe your claim was unfairly rejected, we would recommend reaching out to TicketPlan directly for further clarification or to appeal their decision.
You can contact TicketPlan at refunds@ticketplangroup.com.
We appreciate your understanding, and we’re sorry we’re unable to assist further in this case.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to use and lots of offers
31 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Abby,
Thank you for your review!
We're pleased to hear you found the process easy to use and appreciate the lots of offers available. We value your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very helpful staff
Very helpful staff. Sorted my issue out immediately
31 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Lisa,
Thank you for your review!
We're so pleased to hear that our staff was very helpful and sorted your issue out immediately. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Svar från FIXR
Hi there,
Thank you for your review!
We're thrilled to hear that you experienced excellent customer service. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Problem solved very quickly
I had ordered tickets for something & I had incorrectly typed the email address. Contacted FIXR & within 24hours they had sorted my problem so quickly
30 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review!
We're pleased to hear that even after incorrectly typing your email address, you contacted FIXR and we had your problem sorted out so quickly within 24 hours. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
rly easy to use
29 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Johrran,
Thank you for your review! We're glad to hear you found the process really easy to use. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Svar från FIXR
Hi Evie,
Thank you for the review! We're glad to hear you find FIXR great for tickets! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great quick reply and got the tickets…
Great quick reply and got the tickets that had disappeared of my profile quick enough as I had a party the same day. Thank you Amelia for your help.
23 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you so much for your review!
We're thrilled to hear that our team provided a great quick reply and got your tickets sorted out quickly enough for your party the same day. We appreciate your kind words and are so glad we could help!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt and professional response
Prompt and professional response
Thank you
15 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Richard,
Thank you for your review!
We're so pleased to hear that you experienced a prompt and professional response. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great for charity events
Great for charity events, I’ve done 2 now with Fixr and it’s just great - plus discounted fees. Super responsive team making end of event pay outs painless! Thank you Amelia!
22 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Zoe,
Thank you so much for this wonderful review!
We're thrilled to hear that FIXR is great for your charity events and that you've had such a positive experience across both.
We're especially pleased that you appreciate the discounted fees and find our team super responsive in making end-of-event payouts painless. That's exactly what we aim for! We appreciate your business and kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lost tickets
I was able to solve my problem quite quickly. Many thanks to this company.
21 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review!
We're so pleased to hear that you were able to solve your problem quite quickly. We appreciate you taking the time to share your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Svar från FIXR
Hi Lucy,
Thank you for the review!
We're glad to hear you think our service is cool and really great. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt attention…
Super speedy response and resolution to my query about my tickets which was all down to me misspelling my email address.
12 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Patricia,
Thank you for your review! We're pleased to hear that even though the issue was a misspelling of your email address, you received a super speedy response and resolution to your query. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very easy to use and easily visible…
Very easy to use and easily visible tickets.
7 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review! We're so pleased to hear you found the process very easy to use and that your tickets were easily visible. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Positive experience
Positive experience! My issue was solved very quickly.
2 oktober 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Anna,
Thank you for your review!
We're so pleased to hear you had a positive experience and that your issue was solved very quickly. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Cost me £60 to fix their problem
New and unused account got disabled for no reason and support took so long to fix it that it ended up costing me £60 extra because early tickets sold out.
30 september 2025
Omdöme utan inbjudan
Svar från FIXR
Hi Mo,
Thank you for your review.
We are sincerely sorry to hear about the extremely frustrating experience you had with your account being disabled and the subsequent delay in our support response.
We understand that having a new account disabled for no apparent reason is confusing, and we deeply regret that the time taken to resolve this resulted in you incurring extra costs due to the early tickets selling out. We want to investigate this issue fully.
Please email us directly at team@fixr.co with the email address associated with your account, and we will ensure this matter is urgently reviewed.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I had a wonderful experience with FIXR!!
I had a wonderful experience with FIXR…I had to change the date for my tickets so I emailed the company and received a reply the following day…They were very efficient and emailed me new tickets with the correct date for the Arcadia Earth show in Tampa FL!! The show was fantastic and I was so grateful to FIXR for their prompt response, not to mention saving my money! I would definitely use them again!
28 september 2025
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a wonderful experience with FIXR.
It's great to know that our team was efficient in getting back to you the following day and providing you with the new tickets for the Arcadia Earth show.
We appreciate your kind words and look forward to having you use our platform again soon!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very good customer service 👏 very quick…
Very good customer service 👏 very quick response to my query
25 september 2025
Omdöme utan inbjudan
Svar från FIXR
Hi there,
Thank you for your review!
We're so pleased to hear that you experienced very good customer service and that our response to your query was very quick. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Don’t buy Harper Freshers club ticket
Paid for the last minute ticket for an event, later saw that (due to 2025 selling out) it was for 2026 freshers week. Arrived at the club who then informed us that the event on Fixr had nothing to do with them and we would have to pay £5 on the door anyway - but couldn’t get in due to the number of people. Phoned fixr twice during the day and sent an email with absolutely no reply. This is at least the second year this had happened with a fake event being listed and Fixr don’t seem to care
26 september 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.