Please avoid First Enroll! Similar to other reviewers, I would give zero stars, if I could. First Enroll is predatory, manipulative, and should be run out of business. They use a third-party billing... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company is so fraudulant! I needed insurance so I called and they were helpful in the beginning. When I no longer needed it, I called at 9am CST to cancel this policy. I then look at my bank acc... Se mer
ZERO STARS! They robbed me of $581 over 5 months. I went to a .gov site & got what I thought was a legit government insurance. They gave me different options of insurance companies, etc. I was given... Se mer
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Scam. Verbally quoted me rates for primary medical insurance (an 80/20 plan specifically). Then waited forever for my cards, finally used it on 3/20/26 ($300 dr. visit) and after waiting for them to... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FirstEnroll is a licensed, Third-Party Administrator for billing, the collection, and the remitting of insurance premiums. We are not a marketing company, nor an insurance agency and we do not solicit or sell insurance or any other product. We simply provide administrative services to insurance carriers and an enrollment platform and support services to licensed agencies.
Kontaktuppgifter
101 Crawfords Corner Rd, Suite #4233, 07733, Holmdel, USA
- (732) 876-9733
- members@firstenroll.com
- firstenroll.com
1,3
Mycket dålig
67 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Agent Andrew McDonald miss sold me my…
Agent Andrew McDonald miss sold me my insurance. He sold me a health cover with Doctor visits, emergency care etc and specifically told me there was no dental or eyesight coverage, when I went to see my doctor they informed me I was not insured to see them and was only covered for dental and eyesight. They refused to refund me after being miss sold this product, cancelled the only product I had with them without my consent and now have not contacted me again. I have opened a claim with California department of insurance stating how Andrew has miss sold me this product and now refusing to engage with me. Do not use this company they will lie to you on the call to get their commission on an unlawful sale.
14 oktober 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I was looking for insurance for my wife…
I was looking for insurance for my wife who has advanced RA and other conditions. The agent recommended and after 100 questions he assured me that all medications were covered and I bought the policy. After more than 6 weeks of back and forth being on the phone getting the run around on her most expensive medication it was still not resolved. This was clearly misrepresented and FRAUD! when I cancelled the policy and asked for a refund every place I call from customer service to billing hangs up on me. The agent Mike wont return my calls after multiple messages. I intend to go to the state attorney generals office to file a fraud complaint. They do not offer any prescription coverages and instead rely on other third party discounters and no one assumes any responsibility for delays. With luck my wifes dr office has given her samples to carry her over otherwise she would have been without her medication that is CRITICAL. STAY AWAY!
13 september 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
$216 a month for six months...my son…
$216 a month for six months...my son never received a policy or his insurance card, but when he needed treatment all of his claims were DENIED (in spite of the fact that when called, the "customer service representative" specifically said that everything would be covered. Then I checked the blogs, and found out that this is just a scam. What they say over the phone and promise and what they actually do are two different things...they promise to pay and then do not. Don't buy this insurance!
1 augusti 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Will recommend First Enroll to anyone…
Will recommend First Enroll to anyone looking for a great TPA. From the beginning, which is almost 4 years now I have never had any major issues while being thoroughly assisted with anything minor that has popped up along the way. Great group of people on their end to work with
19 juli 2024
Svar från FirstEnroll
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that your experience with FirstEnroll has been consistently positive over the past four years. It's always our goal to provide exceptional service and support, and we're glad to know that we've been able to assist you effectively.
If you ever need anything or have any questions in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
FirstEnroll Team
Do not believe anything they tell you!
Do not believe anything they tell you!
I was looking for private insurance and was completely lied to. When I finally got an email and looked up what I was told and none was true, I immediately called to cancel. They refused and billed for another month.
3 mars 2024
Omdöme utan inbjudan
Svar från FirstEnroll
I'm truly sorry to hear about your experience, and I understand how frustrating and upsetting it must be to feel misled during such an important decision-making process.
At FirstEnroll, we operate as a Third-Party Administrator (TVP), working closely with various insurance agencies to facilitate enrollment and manage benefits. It's important to clarify that we do not sell insurance directly. Our role is to assist members like you ensuring accurate information is provided. I apologize for any misinformation you received from your independent agency and for the inconvenience caused by the billing issue.
We take your concerns seriously and want to address them promptly. Please contact us directly at (732) 876-9733 or via email at members@firstenroll.com so we can investigate this matter further and work towards a resolution.
Waste of time and money
They are a third-party billing company for insurance agencies. Do not waste your time and money with them if you want insurance go to the source.
25 mars 2024
Omdöme utan inbjudan
Svar från FirstEnroll
Thank you for reaching out and sharing your thoughts with us. We understand your concerns and want to clarify our role at FirstEnroll.
FirstEnroll operates as a Third-Party Administrator (TVP), partnering closely with various insurance agencies to facilitate and manage insurance benefits for our members. While we do not sell insurance directly, we are dedicated to ensuring that our members receive accurate information and timely assistance regarding their insurance coverage.
We regret any confusion or inconvenience you may have experienced. Your feedback is valuable to us, and we take it seriously. If you have any further questions or if there's anything specific we can assist you with, please feel free to contact us directly at (732) 876-9733 or via email at members@firstenroll.com. We are here to help clarify any concerns and ensure a positive resolution for you.
Thank you for bringing this to our attention. We appreciate the opportunity to address your feedback and improve our service.
Insurance scam
After I applied for Covered California this company called me portraying themselves as I connect an agency that helps you pick a plan like Blue Shield or Kaiser for Covered California applicants. The supposed agent set up a plan through Blue Shield and charged me a deductible of $238.98. when I contacted Covered California they said this place should never have collected any money from me or started a brand new application. When I tried to call the company back every time I began to explain why I was calling in regards to why they took my money they hung up on me. I was scammed out of that money. I currently have a claim through my bank to get my money back. Unfortunately, I gave them my social security number and my debit card information and I signed papers authorizing this. That plan was canceled through Covered California as not correct and told me to try to contact that agent and get my money back or call my bank. I've since canceled my debit card and filed a claim with my bank. Be wary if you sign up for Covered California and any agency contacts you to help you set up a plan. I would contact Covered California directly because they have people who help you set up these plans legitimately.
14 augusti 2023
Omdöme utan inbjudan
Svar från FirstEnroll
Thank you for bringing this matter to our attention. We are genuinely sorry to hear about the issues you have encountered.
FirstEnroll is a Third Party Administrator (TPA) and does not directly sell insurance. We work with various agents to facilitate the enrollment process for Covered California and other insurance plans. The agent who contacted you appears to have misrepresented themselves, and we take such matters very seriously.
We would like to help resolve this situation. Please provide us with the name of the agent and any other pertinent details by emailing us at members@firstenroll.com or by calling 732.876.9733 so we can investigate this incident thoroughly. Your experience is not reflective of the standards we uphold, and we are committed to addressing any misconduct.
Again, we sincerely apologize for the distress this has caused you.
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