Please avoid First Enroll! Similar to other reviewers, I would give zero stars, if I could. First Enroll is predatory, manipulative, and should be run out of business. They use a third-party billing... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company is so fraudulant! I needed insurance so I called and they were helpful in the beginning. When I no longer needed it, I called at 9am CST to cancel this policy. I then look at my bank acc... Se mer
ZERO STARS! They robbed me of $581 over 5 months. I went to a .gov site & got what I thought was a legit government insurance. They gave me different options of insurance companies, etc. I was given... Se mer
Företaget har svarat
Scam. Verbally quoted me rates for primary medical insurance (an 80/20 plan specifically). Then waited forever for my cards, finally used it on 3/20/26 ($300 dr. visit) and after waiting for them to... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FirstEnroll is a licensed, Third-Party Administrator for billing, the collection, and the remitting of insurance premiums. We are not a marketing company, nor an insurance agency and we do not solicit or sell insurance or any other product. We simply provide administrative services to insurance carriers and an enrollment platform and support services to licensed agencies.
Kontaktuppgifter
101 Crawfords Corner Rd, Suite #4233, 07733, Holmdel, USA
- (732) 876-9733
- members@firstenroll.com
- firstenroll.com
1,3
Mycket dålig
67 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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First Enroll is a complete scam
First Enroll is a complete scam. Do not purchase “insurance” from them. It is not medical insurance and covers nothing. I bought this and went to get my annual exam, but was denied and had to pay out of pocket. Save your money and if you need to go seek medical help seek other options.
27 september 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Nothing was good about experience
Nothing was good about experience, from enrolling and not having it be accepted by the hospital, to conveniently forgetting to cancel the policy as requested even with an email confirmation stating it would be, to charging my credit card when asked not to. Just the worst.
9 april 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Impersonated my insurance company to get $ from me
Called what google had told me was Blue Cross Support - whoever answered acted as if they were who I was looking for. All I wanted to do was add my new daughter to our insurance plan. Sales scumbag told me I had to pay a months policy in advance of the due date to do this simple ask.
Turns out this company just took (more than) my monthly premium and BCBS has since told me they do not work with this company and has no record of my adding my daughter to my account since I got a bill today for that same policy payment I made last week that this company took. So not only did they lie out of their teeth to me for 30 minutes while impersonating another company, they flat out stole $900 from my family.
With the amount of reviews they have showing the same exact situations (hundreds on reddit), a class-action lawsuit sounds pretty simple.
25 mars 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Poor customer service
Poor customer service. I tried to cancel my son's policy because he now has his own insurance. They would not let me even though I pay the bill every month. My son tried to call and could not get through until the next day which was one day too late so they charged me for another month. The insurance company blames the enroller, but they have the same phone number!
25 mars 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
took my visa and charged $1011 that was…
took my visa and charged $1011.02 that was to go sstraight to my banner aetna plan within 48 hours, then told 72 hoursm then a week, still no record f banner aetne receiving the $1011.02 they charged. It has been over a week. If I do not see it with aetna will dispute the charge with visa. quick to to take the call then disappear Thanks Alex!
3 mars 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
This is a SCAM! Not real insurance
This isn’t real insurance. We asked more than once if they were enrolling me through the marketplace and the agent flat out LIED and said yes. So the responses saying they’re a third party billing company mean nothing when your agents are telling people you’re associated with government health insurance. I want my money back and I want my plan (or whatever it even was) cancelled. This is unacceptable and literally fraud! You can’t impersonate a government agency on the phone then only tell the truth when people complain! That’s a SCAM!!!
Update:
The reply says the receipt for my refund and proof of cancellation is attached but there’s nothing there.
28 februari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
WARNING!!!I would give them zero stars…
WARNING!!!I would give them zero stars if i could. This is a scam. I called to enroll into a new plan. According to them i was assinged molina plan. I ended up paying $140 only to receive information for ambetter. I called to cancel and was given a run around. From one person to the next and on. They refused to cancel. I had to dispjte with my bank and will see what happens.
19 februari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
If I could rate a zero I would
If I could rate a zero I would. Total scam and will not refund my daughters money!
14 februari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Scam liars scambags
Scam liars scambags
They lied to me about a plan.charged my card and never send me an insurance card to use for a medical provider.
Whoever gave this insurance 5 stars must be a associate from them.lots of companies know this firinsurance are scammers.they really need to be shut down.but they don't care.do not sighn up with them WARNING
18 februari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Scam and not what it seems
Scam called, thought I called blue shield to upgrade dental. Apprantly I paid for a discount card. And lost out on my money. BS was told I'd get emails and have my payments reversed BS... make you wait on hold and sound ligit.. but nothing yet
26 december 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
SCAM
$780 SCAM!
I called the Market Place to get health ins. For my daughter at the end of March 2024. Two weeks later she enrolled in health insurance through the state of Oregon. I gave her the phone number they provided at the time of sign up to cancel the health insurance. She called on April 18th at 4:30. The call lasted 6 min. from her phone ending in 5317. Information provided by Dennis , representative from the Market Place. I went to check my Discover card balance at the beginning of January to find that the health ins. money was still being taken out of my card. I called member services on the 16th of January an was told the policy was still active an had not been cancelled an no record of any phone call cancelling it. I had my daughter conference call member services with me. We made sure that it was cancelled right then. We was told they were emails sent out to me, which I never received. I had her send an email while we were on the phone. I did not receive it. My daughter gave them her email address an sent something to her with a CC send to me. We both got that one. I spoke to a supervisor named Shaun. I explained the situation. He said that they had proof that the emails were sent to my daughter with member cards an other info from March until the day it was cancelled. That is impossible, they did not have her email address until the 16th of January. I never received an email until after the 16th of January. Her nor I ever received any type of member info not even through regular mail. Absolutely no contact. I have called an talked to Shaun several times. He refuses to cooperate in any way. He is a very manipulative type an has a superiority complex. He said he would welcome to talk with anyone an prove he is right. XXX-XXX-XXXX. He said he would check into the other companies involved an never did. All I know is she made the call to cancel an it was never cancelled. I advised him that i would be contacting my credit card company an would be leaving reviews on here an Yelp. He then raised his voice at me an told me i was being "silly, this whole thing is just silly". Shaun refused to let me talk to anyone else about the issue an said his direct supervisor was the CEO an he would not want to talk to me. DONT USE THESE PEOPLE. ALL THEY WANT IS MONEY AN WILL NOT HELP YOU
Thanks
26 januari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
If I could give negative 5 stars I would
30 januari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
They are just scammers
They are just scammers. Evidenly, my insurance was canceled on Dec 26, which I had asked to be canceled on Dec 24th, 2024. According to Mr. Edward, they had no record of me calling them. I called and spoke with billing, I was transferred to another representative and asked to cancel my insurance on Dec 24th. But somehow they cancel my insurance on December 26th. How convenient.
15 januari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I was shopping for insurance and ended…
I was shopping for insurance and ended up with a representative named John. He assured me that this is health insurance, so I gave them a card number. Talked with a representative from Farm Bureau Insurance and was advised against it. So, I have spent several hours on the phone trying to get my money back. On hold right now, not sure what`s going to happen. Wish me luck!
7 januari 2025
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Sincerely,
FirstEnroll
SCAM SCAM SCAM
SCAM SCAM SCAM. Dont go through them. They give you the run around and don't answer your questions and keep transferring you to different companies that also can't answer anything. All I wanted was an answer and even after filing a complaint with the BBB they resolved nothing. I will keep writing reviews any chance I get. It's not even about getting money back. They are an awful place and claim to be a 3rd party company but they are the ones taking the money out of my account???? And they can't answer any of my questions???? Don't waste your time with them.
30 december 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
THIS IS A SCAM!!
THIS IS A SCAM!!! They are strange and very unprofessional morons who talk you into this scam , thinking you are calling marketplace ...I don't know who or what they are, but they will steal you money!! REPORTING them to FBI and BBB and police. Michael Kessler is who sold me this BS fake insurance. I love how they come in here to say sorry for your bad experience and what not. Still fake!!
17 november 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I discovered a $322 charge on my credit…
I discovered a $322 charge on my credit card for first enrollment health plan. I have Medicare A and B along with Blue Cross Blue Shield Anthem and do not need anything else. I did not authorize this purchase. I don't know where this came form and when I tried to reach them by phone I couldn't get thru to them. I want a full refund! This company needs to be put out of business!
4 december 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
SCAM SCAM SCAM
SCAM SCAM SCAM ! please investigate these idiots ! I called them as they lied after I called Health Market place looking for insurance ,
THIS IS NOT INSURANCE! Its a discount card for vision and prescriptions!
STAY AWAY!!
4 december 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I don't know who these people are and…
I don't know who these people are and why they took 88.50 out of my credit card so some body owes me a lot of money.
26 november 2024
Omdöme utan inbjudan
It’s a scam
It’s a scam. We asked them point blank: Are you representing insurance companies on the ACA marketplace and they lied and said yes. They’ll sell you insurance with “$0” deductible but don’t tell you that you have to pay 30% out of pocket for everything! They send you a bunch of booklets with convoluted steps you have to take to avoid getting charged thousands of dollars, and you’ll never know upfront exactly how much it’s going to be. Stay away! Make sure you only ever buy insurance on the official exchange/marketplace!
11 oktober 2024
Omdöme utan inbjudan
Svar från FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
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