Finisterre Omdömen 1 138

Had an issue with a t-shirt. Exchanged it for another item, the process was super easy and the communication was great.

Prompt response to my customer services email re discount code.
Friendly ,polite email reply’s ,solution focused and positively resolved quickly .
Really pleased with my women's waterproof jacket which arrived quickly too.
Would recommend Finisterre.

I have been a customer of Finisterre for over 15 years and have always been happy with every aspect of their products and customer service. Recently, and very unusually, I had cause to contact customer service to question the longevity of one of their products that I purchased some 4 years ago. The care and attention I received from every team member I dealt with was exemplarary and took all of the stress out of what might have been a difficult set of conversations. I was respectfully questioned about my purchase history and product care, communication between team members was flawless and then, very unexpectedly, I was offered a replacement garment which was sent to me in time for a holiday deadline. And I was introduced to the 'reskinned' service which helped ease my conscience. Thank you Finisterre - always happy to recommend.

Thank you once again for such great ethical clothing and customer service.
It would be wonderful if other company’s adopted the same values as yourselves !

The Finisterre team were very helpful, with the end result really reflecting the brand's ethos of sustainability and pride in the quality of their products. The team were also very efficient at replying and easy to communicate with.

The brand is great and the clothes are superb but the customer service is even better; i made a mistake but the team were superb (thank you Becky) and sorted out the refund and the issue quickly.

I couldn’t speak enough about the quality and style of your stuff. Everything I purchased has been amazing. I love buying wool products that fit, are made to last, and are soft. I also need to lift up the kindness and professionalism in customer service. It’s amazing when a company cares and goes above and beyond even in minor issues. It’s clear the culture of the company enables their staff to be creative, flexible, and very cool. Thanks so much.

I have just received my order within 4 days and the quality and fit of this jumper is fantastic, I would highly recommend this Barents jumper to anyone who wants the best quality and fit, Thank you so much

Recently ordered a jacket and due to a courier error it was never delivered. I reported this to the team at Finisterre who located a replacement and had it sent out that very day. Easily one of the best customer service experiences I’ve ever had.
The jacket is first class. Comfy, great fit and responsibly made. I love this brand and will continue to buy from them as my first port of call.

Stormbird Jacket fantastic, fully waterproof, comfortable and light weight and usual high Finisterre quality.

Customer service went above and beyond, what a breath of fresh air to have such an efficient team dealing with my enquiry.
Thank-you so much for replacing my original jacket. I am absolutely blown away by your customer service from start to finish, I have no words really as am not used to this professional and accepting attitude that customer had a problem asked for advice and problem was sorted asap. Thanks so much to all the team..

I keep coming back to this company, great quality products that last and amazing customer service. A recent order said delivered, but it wasn’t. I messaged and they immediately dispatched another order. Luckily the original one then arrived and I was able to return the additional one. Very grateful for their prompt help. Have bought swimsuits, neoprene suits and towelling robes over the last couple of years and would definitely recommend.

I reached out to Finisterre ahead of a wetsuit purchase to ask for extra information & received helpful, accurate & prompt information on 2 occasions. Superb customer service from Becky. The wetsuit itself is excellent quality and value & was delivered promptly. Wouldn't hesitate to recommend.

I want to register my sincere gratitude for Finisterre's exceptional customer service. Rather than shop elsewhere, I am VERY happy I didn't.
I rate Finisterre's ethos and values. Their professionalism extends across the business - their shop in Covent Garden, and their repair department.
Finisterre's communication and service has been nothing short of exceptional. I love my new Stormbird - just worn it in the rain - and will enjoy it for some considerable time! THANK YOU! 😀

Faultless customer service from Becky and the team. First time shopping with Finisterre and I’m super impressed. Quick delivery, responsive customer services (no AI bots being used here!) and great products. Thank you!

Rapid response with correct information from customer services.
Pleasant and knowledgeable staff in the Cardiff branch with a good understanding of ethical sourcing regarding environmental and animal welfare issues.

The customer service was super quick and super friendly! Product quality is excellent. Thanks!!

Very helpful and considerate service from customer service team.

I cannot sing Finisterre’s praises highly enough. I’m 6ft and often struggle to find clothes that fit properly, but Milan in customer service was incredibly helpful – not only answering my detailed emails about measurements, but also going above and beyond by sending me fabric cut-offs so I could have a jumpsuit tailored to fit. They even reimbursed the cost of the alteration.

An exceptional company that genuinely puts the customer first. I already loved that they’re a B Corp, but this experience really shows why ethical and sustainable business matters. Thank you again, Finisterre!

I love Finisterre clothing and the brand itself - their ethos particularly around sustainability, and the quality of the materials used that fit that ethos, is the reason I have bought many items from them over many years. Customer service is always really responsive including this time when I contacted them because my discount code wasn’t working. They sorted it out straightaway and I was able to get the items I wanted really quickly as usual!