Finisterre Omdömen 1 135

I have been a long time customer of Finisterre and was intending to buy one of their jackets. However, I had left it too late and by the time I got around to ordering, it was no longer available on the website.

As a last resort, I emailed Finisterre Customer Services. They could not have been more helpful. They searched across their branch network and found the jacket in the right colour and size in their store in Bristol.

When I 'phoned the store in Bristol, they were brilliant - really helpful and my jacket is now on its way.

I have always appreciated the quality and ethos at Finisterre, and this is backed up by some fantastic employees and truly excellent customer service.

I recently ordered one of their Barent jumpers which had such positive reviews. The jumper is a great quality, however what was even better was their customer care. I had an issue with the order which the resolved so quickly, without fuss, and with ease. If only online shopping was always as good as this.

I received a discount code for my first order, this didn’t work so I emailed via the contact us link. Email was replied to in 20 minutes with a new code. Great customer service. Thank you.

My elderly father had an issue with the zip mechanism of his jacket. It was great to be able to speak to a real person, who quickly understood the nature of my query and helped to find a solution. Turns out it was user error! Thank you

Similar to patagonia - high quality products built with longevity in mind. Even when the clothes do break down and are damaged, finisterre will attempt repair before replacing them.

The price tag is high but worth it. I've purchased a few items and I'm very pleased with them. Finisterre will be one of the companies I regularly shop at.

Returns are simple, quick and free. Which is a huge bonus given that so many retailers are now charging for returns.

My only complaint is the sizing is really hit and miss for me. Trousers have a generous cut (a bit too generous in my opinion) and my sizing seems to be between a Large and XL. Not much of an issue though given their returns process.

Terrific customer service. Beginning with supporting me through the return of a gift and then the team were able to source a product out of stock on line and put me in contact with the store. I feel they went over and about what I could expect.

The customer service team are excellent. I had an issue with a jumper and it was dealt with immediately and in a friendly and professional way. Makes me like Finisterre even more. Thank you Sophie and the team for your help!

Fantastic customer service help sending another jacket to compare sizes in the Nimbus range. Such a helpful and friendly assistant - new jacket sent and arrived the next day. Perfect! 5* all round. Thank you.

Ordered a jacket but the size was too small. Emailed my local store to ask whether I could come in a swap it for the larger size, but they didn’t have it in stock. So just initiated the return online and ordered the larger size. Even with the standard delivery of 3-5 working days, it’s very quick. Responses to my emails were quick too. Return delivery was easy - just showed a QR code at the Post Office and they printed the labelled and took it off my hands. Only thing I’d request is that if a discount code was applied to an item being returned, the discount is code is offered again once the returned item has been received - got around it by signing up for newsletters using an account I hadn’t signed up with previously…

I’ve had to contact Finisterre customer services a couple of times over the years for minor issues, and every time they’ve been quick to reply and incredibly pragmatic with their solutions. If only every company was this easy to deal with, only adds to the positives of buying from them!

(Obviously the clothes are excellent and have been lasting me for years as well)

I sent off my 6yr old Nebulas jacket for a repair to the side seam next to the pocket. I had already had a stab at repairing it myself, with very poor results. My jacket was retuned sooner than I expected and the repair is wonderful. You wouldn't know it had been patched. It looks good as new and I look forward to many more years of wear. I can't recommend the repair service highly enough. Thank you so much.

Great, fast customer service. Would definitely purchase another Mora sweater. Held up and kept me warm and dry in tough Scottish Highlands weather!

Incredibly helpful support with really quick results. The team works hard to rectify any issues as fast as they can.

Wonderful fast efficient friendly response when I had trouble using discount code, made everything go smoothly. Totally positive experience, thank you Finisterre

Speedy replies to emails
Extremely helpful staff who go above and beyond
Highly recommend

Finisterre replaced with no question a 2yr old faulty jacket, the response was swift and resolved within 48 hrs. THAT is how you do good customer service. Thank you Finisterre - I will be returning, and recommending!

I haven’t had such a thorough and surprisingly positive customer service experience in a long time. I nearly didn’t even bother to address an issue I had with a jacket as these days no one seems to care once you’ve purchased something. So glad I reached out. In 48 hours the entire problem has been resolved in an efficient and friendly manner. To the point I would now consider purchasing more Finisterre products in future. Thank you Finisterre Customer Service Team for a great experience.

I bought a dark green men’s Barent sweater for my husband but liked it so much I kept it for myself and bought another one for him. I’ve worn it a lot. So comfortable and warm. Although the XL is very large for my small size frame it looks great.

The customer support team, Becky in particular, was an unbelievable help. Becky went out of her way to resolve my issue and reassure me, I was so grateful. In a world where customer service is usually so impersonal and automated, Becky was proactive, human and a breath of fresh air. Thank you so much - a real credit to you!