Finisterre Omdömen 1 135

Great service. They sorted out an issue without fuss. I was able to contact them by email, and got a label replacement sent in the post free of charge. The couldn't have bee more helpful.

I purchased a waterproof jacket a couple of years ago from the Exeter branch. It was on offer, so from 150 pounds, it costed 75.

Prior to that, i had a North Face which had served me well for four years and was using it every day.

The Finisterre jacket lasted two years only. One of the buttons came off and yesterday, when trying to pull the band, on the bottom of the jacket, it just got torn hahaha.

Unbelievably low quality jacket. I am looking for a new one, but will definitely not be Finisterre.

Customer service was very good and helpful.

👋 Hi, had an issue with my order and the customer service team went above and beyond to correct my problem
Can wait to receive my order now
But, for sure I can not fault the customer service team. One happy shopper
It’s a BIG 5 stars from me

Placed an order and after more than a week it wasn't dispatched. Emailed to ask for an update and was told it was out of stock and "sorry about that". Another week later and still no refund so I'm having to chase them up again.

Edit: I did receive a full refund before the ten days. Not sure whether the message I’d received was a mistake?
However, the sizing was off and the jumper was somewhat disappointing, for the price.
The customer service on the phone before I returned the jumper was good and helpful.

Original review: I bought a jumper online using their sizing guide. It came up far too big and I returned it. Several days later I received notification that my return had been accepted and that it would take up to TEN BUSINESS DAYS to receive a refund - that might not be as much as the price I paid. I have no idea why it takes this long and would be reluctant to buy online from Finisterre again because of this. The jumper itself wasn’t great :(. Very scratchy and not worth £120, sadly.

Customer services listened to my concerns and, despite having worn the jacket a few times, accepted that there was a fault with the zip so effectively refunded me and enabled me to pay the difference to purchase a new more expensive waterproof jacket. My only concern is that I hope they identify the fault when reselling it through Reskinned, for which I also received a discount. :-)

Finisterre’s customer service is excellent, quickly resolved and well handled!

Great customer service. Contacted finisterre about an item out of stock online, and they quickly found a store that had it in stock and gave me the contact details to be able to contact them. Christmas present sorted!

Excellent customer service from Douglas over the phone. My husband’s xmas present is now sorted. Thanks so much, Merry Christmas 🎅🏻

Incredible customer service, thank you Becky. Items are always excellent quality, arrive well packaged and thoughtfully designed.

Thanks again!

I like their clothes and I admire that they fund and support marine conservation. They also support the RNLI which everyone knows is a brilliant charity

I called the customer relations line re a problem ordering an item on their website, and wrote a review detailing what I considered to be an incomplete response to their website /ordering problem.

Subsequent to the review , Finisterre have proposed a workaround for me to obtain the item, and offered me a 20% discount. I am pleased to say that this is for me, a satisfactory resolution to the issue .

This was my first order with Finisterre and I had a small problem with a code . I emailed them on a Sunday and this was corrected by 10am the next day . Excellent customer service I think . Thanks

Another brilliant customer service review for Finisterre. I recently received an order - Firecrest Gilet - which was sent with the security tag still attached. When I contacted them they immediately sent a replacement item which I received within a couple of days along with a free return label. And I also contacted them about an item which was out of stock online and they sent me the phone number of a store which had one available which I was able to purchase over the phone. Brilliant customer service!

My wife and I went into the Bath Branch to look for a rain jacket each.
An exceptionally kind assistant by the name of Arabella came over to us and actually listened to what we thought we wanted. She then took us through the various items of clothing that they stocked. She answered technical questions and where she didn't know the answer she was not embarrassed to go and ask her colleagues for the information. Arabella made the shopping experience a thoroughly pleasant one. The other huge bonus is the 5 year warranty that is offered with the clothing we ended up buying. The initial cost looked expensive, but when you factor in the warranty period compared to other outdoor pursuit shops, it makes total sense.
I bought a £300 rain jacket from another mountain outdoor company and within 14 months it had started leaking and was of course out of the warranty period - very disappointing.

Finistere will be our first port of call when we are looking for more outdoor clothing.

Milan was a superstar in helping me resolve an item exchange after I had an issue with a specific item’s material quality that strangely shrunk in the wash. They were very responsive and resolved my query quickly and easily.
Thanks Milan for making me feel heard.
Picking up my replacement jumper this weekend which I believe will maintain the usual exceptional quality from Finisterre.
Happy customer!

Their Yulex swim gear is superb
I regularly swim in the frigid waters of the Hebrides all year round and their suits are easy on, comfortable and help keep the cold out
Love that they change the colours regularly

My query was answered promptly and in depth. Problem was solved. Thank you.