Finisterre Omdömen 1 135

My wife and I have been buying Finisterre products for years and think we both look cool in our wetsuits as we brave the Atlantic rollers with our body boards.

Recently I contacted Finisterre about a small issue with a well-worn rain jacket that I'd had for years. Their response was swift, friendly and incredibly generous. It typified their attitude as a company and the pride they take in the quality of their products. I wouldn't hesitate to recommend them.

Some of the best customer service I’ve experienced for years. 4 different stores helped me get an out of stock jumper, everyone went above and beyond to help. Thoroughly impressed by the Finisterre team.

Brilliant customer service, issue really very quickly resolved
Would certainly buy from Finisterre again.

Exceptionally helpful & efficient service. Actually the best customer service experience I think I’ve ever had from a retailer! Awesome - massive thanks
🤩

Finisterre customer service is exceptional! I had an issue with some trousers I purchased over a month after I had bought them. The response was superb..I was given a range of options to resolve the situation, (I went for an exchange), and within a few days the replacement was on its way. I also received a gift card covering the difference in price between the two items.

Every time I have contacted their customer service or requested information from one of the shops I have been impressed at their response..the best and friendliest help I have received for many years.

Good looking, environmentally friendly, robust products.
Great customer service- I found a fault on some knitted socks - got a swift response and delivery of replacements from the Finisterre customer service team . I have found the service with any issues both remotely and in store has always been first class - which means I will keep coming back!

Thanks again

I was simply blown away by your outstanding customer service recently, I felt compelled to write and thank you.

My husband bought me a gilet back in 2024, and recently the piping started coming away from the fleece. I emailed customer services with photos, and was immediately offered either a repair or a replacement at a similar price. I opted for a new one and returned the damaged gilet.

I was kept constantly updated throughout the process. Even though my size was out of stock, they went above and beyond to track one down at their Bath store and send it to me.

This level of care, a full year after purchase, is truly exceptional. I’m so impressed and will forever be a loyal Finisterre customer. Simply incredible! Thank you!

really awesome and friendly customer service, and a great product

Visited the St Ives store this weekend a couple of times and the service was absolutely superb. Friendly, helpful and they really look after the customers. Love Finisterre products and the team in the St Ives store are a real credit to the brand.

New to this brand but definitely a returning customer. Great quality at a reasonable price. Had to speak to customer service for small issue. Lovely, friendly staff who dealt with email promptly and the issue was dealt within the day.
Cannot recommend both company and products highly enough.

Really rate the service from Finisterre and it's a big reason I return to them. Any issues are resolved super quick and they make it so easy for you!

I had an issue with a jumper that was handled in a professional way.
Hats off for the immediate response by email and resolving it in such a patient, understanding and friendly manner.
My special thanks go to Sophie from the Finisterre helpdesk!!

We recently bought two jumpers and a coat in the St Agnes branch where the assistant was friendly, knowledgeable and helpful. She fetched a coat from the stockroom that wasn't on display, and then ordered one in a different colour from another branch. This was unfortunately too small, but someone at the Bath branch was then just as helpful in ordering a larger size, which was sent as promptly as the first. I'm very happy with the coat and we also love our new jumpers.

Exemplary customer service. They really go above and beyond.

Would absolutely shop with them again - Especially with such wonderful customer service.

Thanks all.

Headtopay 30€ for the Return No Customer Service!!!

Finisterre resolved a product issue had super fast and were very communicative and kind through the process

The designs are great, the fabric top quality and I’d like to buy it all please!

Called customer service and Milan was so friendly and helpful.

Altogether a fab company!!

Getting customer service right is one of the hardest things to do. Do it right, and they have a customer who will tell everyone who will listen how well they have been treated. Thanks again.

PS wearing a pair as I write!

Had an issue with shrinkage, customer service were super helpful - solution focused, prompt to respond and clear communication.

Finisterre provided a perfect customer experience. Where I had an product issue; they were responsive, fast acting, helpful and compassionate. I already thought highly of them as a business / retailer, and recent experience has further reinforced how terrific they are to deal with as a customer.