I have gotten my business model and account verification after a month of submission. But the integration process is taking more than 2 months. I setup my website integration with fasterpay right... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fraudulent unreliable company. If you are European and you use virtual Visa Cards know that you will get your account blocked if you add more than four visa cards. If those cards are single-use, then... Se mer
If possible I could rate this app calling there self fasterpay is worth it I mistakenly sent 220.46 eur to my formal account which has been suspended for reasons not disclose to me however, I'll li... Se mer
Företaget har svarat
Hi fasterpay, as our emails are not answered, we decided to post it here as you seem to answer through this way. If someone could please answer our ticket number AT-220708-ECDE related to debit/credit... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Spend, send and receive global cashless payments with FasterPay. Create your free account in just a few steps.
Kontaktuppgifter
London, USA
- support@fasterpay.com
- fasterpay.com
2,3
Dålig
174 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
very user friendly app.
28 februari 2022
Omdöme utan inbjudan
Nice app
Nice app! It is user friendly and I easily finished my fund transfer.
25 februari 2022
Omdöme utan inbjudan
I've had a good experience with the app…
I've had a good experience with the app so far but the last amount I deposited has not reflected in my balance please help.
25 februari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Joshua,
Thank you for your good words about our FasterPay app.
The deposited funds are normally reflected in the e-Wallet balance immediately. However, in some cases, it might take 3-7 business days for the topped-up funds to become available. The time depends on the deposit currency, bank processing time, and the bank's 3DS Authentication. For more information on the matter, follow the link https://www.fasterpay.com/products/personal/flexible-top-up.
We can see on our records that you topped up your account on 24-Feb-2022 – and six days later, on 02-Mar-2022, the funds became available and were already used.
If you have more questions, please get in touch with us through Facebook at http://www.fasterpay.com/ or use the ‘Chat & Support’ section in your personal FasterPay account.
Awesome app
Awesome app! Nice design and easy to use. Much better than my stupid bank
22 februari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Konstantin,
We are glad to know that you've enjoyed using the FasterPay app! That's right: you can use your FasterPay wallet to pay for online transactions and send money to banks and other FasterPay wallets with ease.
We encourage you to visit our website to learn more about the wallet and its other features: https://www.fasterpay.com/support#personal/fasterpay-e-wallet/.
If you wish to receive assistance from our support team, you may contact us via email at support@fasterpay.com or through Facebook at https://www.facebook.com/fasterpay.ltd/.
Your feedback is greatly appreciated.
Garbage custom service never responds
Garbage custom support they never respond to my messages
9 februari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Quality XS,
We tried locating your account to be able to provide further details on the case. But we could not find any match. Please specify your ticket number so we can take immediate action.
You may send us a direct message via Facebook at https://www.facebook.com/fasterpay.ltd or use the 'Chat & Support' section in your personal FasterPay account.
My experience may not necessarily be yours
Well I've seen a lot of the issues here and they can be treated as such:
* Don't deposit until you're fully verified, and yes it can be a painstakingly long process when even more bizarre requirements them most other fintech ask for.
* Even when you deposit, make sure you don't void any of the policy, that will most definitely constitute a nuisance
* When in silence mode from their mail ticketing customer service,. kindly hop onto their Facebook platform and get help, believe me that works like a charm, you can't send message to their Twitter account, that would have been helpful too...but Facebook is a good place to reach them...in minute tops 45mins, in fact it has never taken that long
5 februari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Samuel,
Thank you for your fair review of our service.
We understand that our verification process is quite more difficult than you have expected. We can assure you that our strict review in verifying your identity is only to protect you, as an account holder, from unauthorized fund transfers and to protect businesses from possible fraudulent activity, too. We have an explanation about the verification process in our support center: https://www.fasterpay.com/faq. If you provide all the required documents, the verification will be easy.
We completely agree that it is better not to deposit funds on your account until you complete the verification process. Thank you for understanding! Following the policies is essential. We put lots of effort into ensuring your money is safe and protected, and refusing to follow the procedure might make the deposition process even longer.
Additionally, we apologize that our team cannot respond to your inquiries via email as fast as we’d love to. But we can assure you that we are working on that. Meanwhile, our customers may contact us via Facebook for faster communication – which is exactly what you did.
Thank you for your opinion about the issues you experienced with our service. Have no doubt, we are working on that.
If you have any more questions, don’t hesitate to contact us via your FasterPay account or Facebook.
Amateurs
They haven't scammed me, they always paid me the money they owed.
But gosh they're so unprofessional... The website is buggy and confusing, and the customer support takes ages to reply.
Faceless company where nobody cares.
31 januari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Jean,
Your feedback is valuable to FasterPay. Immediate resolution of your concern is as important to us as it is to you.
We apologize for this experience and we would like to hear more about this. We encourage you to reach out through the ‘Chat & Support’ section in your personal FasterPay account. Please tell us more about what had happened and if there were unresolved inquiries by our team.
Scam Scam guys run this site is a scam…
Scam Scam guys run this site is a scam I register got verify then i tranfer 80$ to it today 26/01/22 even though they charge me for tanfering till now I they refuse me to access the fund wrote several mail more than 20 begging them no body responded to me pls guys this has thought me a very good lesson to always review a site before carrying out transaction
26 januari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Emmanuel,
Top-ups to your wallet may take up to 3-7 business days depending on the processing time of the account where funds come from. Your funds became available on February 1 which is within the normal processing time.
Our team has been in constant contact with you through ticket 65429 and has not left your inquiries unattended.
We appreciate your cooperation in the verification process, which is required before you’re able to transfer money from your wallet to any bank account. You may now send money from your FasterPay wallet to your bank account or other wallets with ease.
If you need further assistance with your FasterPay transactions, please feel free to email us at support@fasterpay.com.
They refunded me after too much pressure
They refunded me after much pressure, at the first time themselves claimed that they cannot return the money back to my card, seeing that I am not going to agree with that non sense, later refunded me back, which took about 2 month
25 januari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Khalid,
We can see that you intended to transfer your FasterPay wallet balance to a bank account. Such transactions are subject to strict review. We needed to confirm your identity to protect you from unauthorized use of your money.
Unfortunately, the documents you provided did not meet our requirements - which differ from one payment service provider to another. Section 2 of our Terms of Service (https://www.fasterpay.com/terms-of-service) describe such requirements. This also means we can no longer provide you with further services.
To proceed with a refund of your available balance, please convert the money back to USD as it was the original currency upon deposit. Please follow these instructions to convert your money:
- Open your FasterPay account and go to the “Send Money” section.
- Choose the account you want to convert money from (EUR wallet) then choose the currency you want to convert to (USD).
- Please enter the one-time code that will be sent to your email address.
If you have further questions about this matter, please let our team know through ticket 62486.
This is a scam site
This is a scam site, I was able to deposit on my account but after trying to send out they cancel my request telling me to upload further documents, which I have done it’s been 17th of Jan. This is 23rd till they only reply and say they’ll get back to me shortly, but they never get back to me… please everyone avoid this site, they take your money and never respond to your complaints…
22 januari 2022
Omdöme utan inbjudan
Svar från FasterPay
Hi Paul,
Transfers made from FasterPay to any bank account are subject to strict review. We verify your identity to protect you, as an account holder, from unauthorized fund transfers and to protect businesses from possible fraudulent activity, too.
Our team has been in constant communication with you since you initiated a payout on January 17. You only managed to provide a complete and valid set of documents by January 27, and that’s when your account was fully verified.
We appreciate your cooperation throughout this process. You may now initiate a transfer from your wallet to your chosen bank or other FasterPay wallets.
If you need further assistance, please let us know through ticket 61387.
They are so bad
Using this service - completely waste of time, I warned you. I registered here to write it
11 januari 2022
Omdöme utan inbjudan
don't waste your time with these guys
don't waste your time with these guys, customer support is very bad
18 december 2021
Omdöme utan inbjudan
somehow they got my credit cards and…
somehow they got my credit cards and billed me for services that i never signed up for they are a scam service.
11 december 2021
Omdöme utan inbjudan
currency issue
Site that used them, bills in euros, I checkout and pay and everything say euros
but then I'm charged in dollars costing me more.
luckily its minimal with the card I used, but could of easily cost me more.
6 december 2021
Omdöme utan inbjudan
Works quite good
Works quite good, they help manage with chargebacks which I like actually
2 december 2021
Omdöme utan inbjudan
Satisfied
I'm satisfied so far. They have answered my questions and I find them to be quite responsive.
1 december 2021
Omdöme utan inbjudan
good experience overall
good experience overall, not bad customer service but they take time to respond
19 november 2021
Omdöme utan inbjudan
Habe ein Spiel über FasterPay bei MMOGA…
Habe ein Spiel über FasterPay bei MMOGA gekauft. Die Transaktion war erfolgreich aber MMOGA wurde das nie übermittelt. Also Geld weg und kein Spiel erhalten.
Der Support hat schnell und kompetent reagiert um das Problem erfolgreich zu lösen.
5 november 2021
Omdöme utan inbjudan
Unprofessional and unresponsive
Account Manager, Beatriz Hernandez is a total unprofessional and unresponsive to emails. How do they hire these so called "managers" if they lack business etiquette to begin with. We registered our company to their FasterPay Processing service. She requested for documents which we have provided. A week later they approved the documents uploaded in the system but still our account is in test mode. We followed up twice through email and contacted Beatriz Hernandez and she never get back to us. It's been 2 weeks now and we cannot use the account. No response or anything from them. I should have read the reviews prior to applying with them.
22 oktober 2021
Omdöme utan inbjudan
Scam company won’t release money!
They are holding my money and won’t release it. They won’t answer emails or calls. They have over $7145 of our cash and keep marking my emails as resolved without answering them. DO NOT USE THEM!
19 oktober 2021
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.