farandaway.co Omdömen 124

After several emails to see where my order has got to (ordered in early November its now 16 December I had an email to say that their entire shipment had been stolen ?? REALLY ?? ...No offer of refund given and have now got to go through the awful pain of trying to get a refund from them , Crappy comms and Im so angry as the goods are not cheap on this site . AVOID

Great product. We had some challenges to get the entire order shipped. It took us like 6 month. But this was the start of the company and we backed them up. The quality of the product is good and we like to use it.

I ordered six dinner plates, bowls and side plates.
Love the colour combo, I had a mix of cream and black.
The only drawback is that the crockery doesn’t fit in the dishwasher easily as the rims of the plates are quite deep, the bowls are even deeper.

Wonderful product which everyone has commented on! Lots of brands have copied this look, but the finish and quality of Far and Away is above and beyond. The sage green colour is chic and I think the service and product is well worth the money.

Was easy to order online. Very fast and safe delivery and the products are stunning! Loved ordering from a very unique and special brand like this

Waiting over 2 weeks for my order. Unfortunately I am having the same experience as everyone else below with comments. Terrible customer service, all they say is will ship as soon as possible. It’s the second time I’ve bought from them and it will be the last. The customer service is so bad I can see from their replies to customers below it’s still pathetic

Love these plates, so modern and minimalistic. Got very excited comments from friends&family

Very good communication, nice webshop, high quality, and very nice design.
Absolutley recommended

Bellissimo servizio, di grande qualità e dal design splendido, minimal nordico.

I bought my items from Far & Away on 17th November, and after not receiving any information about my items being shipped, I emailed them on 22nd November asking where they were.

Initially I had great communication with their customer service team, and was told that they were having warehouse issues, but they would be getting my order out to me as soon as possible. When I asked if they knew the kind of timescale we were looking at, I never received a clear answer. On the 25th November, I was told my items would be shipped out in a weeks time.

So, after a week and no shipment email received, I emailed them again on 1st December to ask where my items were. Again, I was told they would be shipped out within a week. When I challenged this and asked for a confirmed delivery date, my emails were ignored until the 5th December (I sent several - all ignored).

It took me to message Far & Away on Instagram to complain that I received an email from another customer service Rep. She apologised and reiterated that they were having warehouse issues and that usually items are dispatched within 3-5 working days, and that she couldn't give me an exact date of when my items would be dispatched, but that all UK orders would be going out that week.

I decided to give them until the end of the week. On Friday 8th December, I still had not received any shipping information. I sent them an email at 3pm on Friday, with no response over the weekend. Today, Monday 11th December, I sent an email for an update at 10am and again at 3.30pm - and I've not received a response.

I am absolutely gutted that I'm having such a terrible experience with this brand. The products look beautiful and they were something I was extremely looking forward to receiving. This experience has left a bitter taste in my mouth and it's at the point that I just want my money back. It's just not worth the pain anymore.

If warehouse issues were a problem for UK orders, this should be something which is shown to customers BEFORE buying, or at the very least, the customer service team should be letting us know before we have to chase them down for answers. Just such poor service.

It's now been 24 days since I placed my order, and as far as I'm concerned, this company has taken my money and has no indication of ever sending out the products.

A massive shame. I can only hope another bad review like this will help solve the issue.

Really love the products and story behind the brand. Super high quality dinner set at a pretty affordable price considering the craftsmanship.

Had to wait for my order due to some shipping delays but it was well worth it!

No delivery after 4 weeks of chasing, cancelled and they stopped answering emails. Now working through Klarna to get a refund.

Beware! Takes your money but does not sent the product. After waiting 3 weeks (for something that was claimed to be in stock!) I asked a refund. They agreed cancellation but did not return money. Now they claim to have sent the order, but even after several days the tracking number is incorrect so nothing has really been sent. I hope PayPal returns my money.. I wish I googled the company beforehand.

Ich habe zwei Mal dort bestellt. Beide Bestellungen kamen jeweils innerhalb von einer Woche an. Bei der ersten Bestellung haben wir jedoch nach einem Tag festgestellt, dass eine der gelieferten Tassen kaputt ist. Ich habe mich an den Support gewendet und auf meine Anfrage hin wurde mir auch rasch geantwortet mit der Bitte um Bilder. Diese habe ich dann auch zukommen lassen und seitdem habe ich keine Reaktion erhalten, trotz Nachfrage, wie es denn aussieht und ob sie noch mehr Bilder bräuchten.
Ansonsten bin ich ganz zufrieden mit dem Geschirr. Ich würde es nur nicht in Kombination mit Edelstahl-Besteck empfehlen, da sich sonst sehr schnell schwarze Spuren am Geschirr bei der leichtesten Berührung bilden.

In zijn geheel ontevreden over de service maar ook over de producten. Er staat een levertijd op de site van 21 dagen. Uiteindelijk is dit opgelopen naar 44 dagen. Na diverse malen mailen naar de klantenservice, krijg je mondjesmaat reactie. Na 40 dagen wachten kreeg ik letterlijk terug dat ik nog even geduld moest hebben, hierop aangegeven dat ik mijn bestelling wilde annuleren. Binnen 3 dagen stond het pakket op de stoep. Gedacht het terug te sturen, uiteindelijk toch maar niet gedaan. Had ik dat nu maar wel gedaan.. want de kwaliteit is niet wat je mag verwachten van een serviesgoed waar je zoveel geld voor neerlegt. Nu 1,5 week in gebruik en al mijn borden zitten al vol krassen. Dit in tegenstelling waarmee gereclameerd wordt op de website. Het zou kras vrij zijn, nu snap ik dat geen enkel servies dit is. Maar dat dit meteen bij het eerste gebruik duidelijk zichtbare krassen achterlaat, zou gezien de claims die ze maken niet mogen. Ook zou dit servies in de vaatwasser kunnen. Dat klopt, maar je servies wordt daardoor wel lichter van kleur ten opzichte van servies dat nog niet in de vaatwasser is geweest. Ik hou mijn hart vast wat dit gaat betekenen voor de kwaliteit. Zeker nu na 1,5 week al 2 borden zijn gesneuveld! Eentje door het gewoon neerzetten op de tafel (en nee, dit ging niet hard) en de ander doordat ik hem per ongeluk (zachtjes) tegen de rand van mijn aanrecht liet komen. Dit ging met een snelheid waarbij mogelijk een stukje van het bord zou kunnen afbreken (maar eigenlijk nog nooit eerder gehad bij ander servies), maar het had zeker niet mogen breken.
Dus mijn advies; ga niet in zee met deze lui. Het ziet er misschien mooi/tijdloos uit, maar de kwaliteit is waardeloos evenals de klantenservice. Ik heb nu maar weer een klacht ingediend bij ze, maar ben bang dat ik niets meer van ze verneem. Zonde, weggegooid geld.. had daar heel veel leuke dingen van kunnen doen.

Item colour not as described, their 'ivory' is in fact yellow.

The returns process is one of the most obtuse I've ever come across with an online retailer. They clearly don't want their products coming back to them.

After paying for my own return of the mis-sold item, we then had a 'handling' fee deducted from the refund to 'check the return over'. This took them 15 days from receipt of the package.

All this despite the products being mis-sold in their description. Had the returns process been simple and amicable, there would have been no issue, but this is one of the worst I've seen.

Would absolutely not recommend.

Just very poor from the beginning

Colour of tableware is different to that listed on the website.

Requested return and after being drip fed short replies every 2 days i am told they can't organise a return as my address is restricted by the courier - the very same courier who delivered my order 1 week earlier! not sure how that works!

Told i have to return a "not as described product" at my own cost and there will also be a processing fee charge deducted from my refund.

Dit was wat mij betreft de meest waardeloze klantervaring in een webshop ooit. Ik heb hier 3 serviessets besteld. Het begon al met een fout in de prijs op de website. Dit zag ik te laat waardoor er een ander bedrag was afgeschreven dan gewenst.
De order terugdraaien? Ho maar... Eerst een week wachten tot het binnenkomt om vervolgens de boel op eigen kosten weer terug te sturen. en niet zomaar eigen kosten. c.a. 100 euro heeft het me gekost want gratis retourneren gaat niet, zelfs als de fout op de website met screenshots erbij is gemeld.
Ik heb heen en weer gemaild zonder enige resultaten. Ook was ik aansprakelijk voor hetgeen wat beschadigd retour kwam (ook al heb ik alles in originele verpakking teruggestuurd). Verder zou er voor mij een retourlabel geprint gemaakt worden, zelfs dat ging niet. Kosten hiervoor bereken, ook geen idee.. Ik kreeg een weblink toegestuurd die nergens naartoe leidde om mijn retourlabel te downloaden. Vervolgens kreeg ik twee verschillende adressen door waar ik de spullen naartoe kon sturen. Hoe ver kun je een klant het bos in sturen? Ver dus. Dit is een waardeloze webshop. De borden waren niet degelijk en pasten ook niet in de vaatwasser.
Wonder boven wonder heb ik mijn geld teruggekregen, hiervoor heb ik wel een maand moeten steggelen met de klantenservice en zo'n 20 mails moeten versturen. Had eigenlijk verwacht dat ik het nooit meer terug zou zien... Opgelucht dat ik eindelijk mijn 687 euro terug heb en 100 euro armer ben voor de verzendkosten van de 3 pakketten.
Mijn advies: Niks kopen hier, veel te riskant!

I ordered 2 dinner sets in dark grey.
The product itself is absolutely gorgeous and arrived safely packaged.
The delivery was done within less than a week (I live in the Nordics and it seemed to come from a warehouse in Germany).
Perfect transaction in my case.

Bought two of the dinner sets from them and in both cases, shipping was extremely fast and the product is really nice, really great quality and at a reasonable price for what it is. I hope they expand their product list soon because I would love to buy more.