farandaway.co Omdömen 123

Leider muss ich mich den schlechten Bewertungen anschließen.

Zwar ist das Geschirr sehr schön und auf den ersten Blick auch robust, aber jede Berührung mit Essbesteck hinterlässt hässliche Streifen die nicht mehr weggehen. Somit kann man hier leider nicht von einer langfristigen Investition sprechen.
Rückfragen werden vom Kundenservice leider gar nicht beantwortet.

Leider schade drum, aber ich empfehle, das Geld in Geschirr zu investieren, von dem man mehrere Jahre etwas hat. Das gibt es sicher auch in dieser Preisklasse.

Plates don’t look as they do in their photos - there’s a cheap-looking circular indentation on the top face. Return refund took forever and they forced me to pay shipping, so I’m £50 out of pocket. That’s their policy even with faulty goods - AVOID!!

Keine Lieferung, keine Erstattung. War wohl ein Problem des Lieferdienstes. Der Kundenservice reagiert schnell, hält einen aber über Wochen hin. Ich würde die Finger davon lassen.

PS: Ich wurde hier gebeten, mich an eine Supportadresse zu wenden. Von dort kommt aber seit Wochen keinerlei Unterstützung.

My wife and I are completely enchanted by this dinner set. When we made the purchase we wondered if the set would be as beautiful as the pictures. Well, as it turned out, they were even more wonderful.

Although we did have some issues with the delivery here in the UK, which as caused by EVRi's extreme lack of competency, the customer service was great and we eventually managed to get our order delivered.

If you want a beautiful dinner set that will stand out from the crowd you can not go wrong with Far & Away.

Helpful and quick responses.
Ceramics are even nicer then in the pictures!
Can definitly recommend.

Plates are beautiful but after one time use its already scratched . We bought the set including cutlery. The quality of the plates is very poor.

I have a dinner set from Far and Away which I do like, but unfortunately one of the big plates is chipped. I reached out to their customer service a couple of times for help and got absolutely nowhere. They tend to send holding replies not actually addressing the problem, but giving the impression there’s a solution on the way. There never is. Eventually they just stop replying.

I think given the price and the amount of money I’ve spent with them, it’s pretty shocking service. I’m actively recommending that people do not go to them as I don’t think it’s worth it when there are many other similar products around. Would avoid.

Update: Far & Away did not contact me to resolve this as they said they would in the comment below. And so it continues…

Update (8/02) - I reached out to Far & Away as requested and was ignored. They are now trying to have my review removed from Trust Pilot which I think says it all.

Awesome company. Love the crockery. Quality manufacture and design. Excellent communication and assistance when required from Meshack and his team.unwound definitely recommend this brand👍

Had a plate with a crack underneath the glazing. Reached out via their online form. They responded the next morning, I sent them photos and they sent out a replacement immediately.

Beautiful design and sustainability. I also liked the story behind the pieces. My overall experience was really nice. I got the delivery fast and could follow everything. Everything came in good condition because of the good protection. The color is just as shown in the picture. This was my second order from the site.

We ordered a set in the ivory and pasta bowls in olive and the products are stunning. Very high quality and even more beautiful than in the pictures. We ordered early December and got them delivered in time for Christmas even though the pasta bowls were only available for "pre-order". There was a small issue with the delivery, a couple of pieces were broken upon arrival, but thanks to the amazing customer service we were able to solve this just a couple of days after reaching out. I would highly recommend and will definitely order again in the future.

Fast Shipping, Great Quality

1. False delivery times stated on the website. I made my order a month ago and received some of the plates after 3 weeks. The rest I was told today will be another 2-3 weeks so almost 2 months since placing the order. Let's see if they even arrive then. Note that their website STILL says that these same plates are available for delivery in 2-5 business days. Why openly lie to people?

2. The plates scratch extremely easily. After just one use it has lots of black scratches. I wish I could attach a picture.

3. The customer service is bad and super slow. It takes 2 days on average to receive a reply. And when you do they avoid your question (such as when am I actually going to receive the order) so you have to ask again and wait another 2 days.

After spending almost £500 I am super disappointed in the service and quality of the product which is a shame as they do look nice.

I would advise anyone to stay away and order somewhere else. I wish I did too.

FINGER WEG!
Furchtbare Qualität. Mein ganz normales Besteck hat bei der ersten Benutzung schwarze Kratzer hinterlassen. Als ich einen rücksendeschein haben wollte wurde ich nicht ernst genommen sonder mir wurde drei mal erzählt dass man die Kratzer abwischen kann was einfach nicht stimmt. Warte vergebens auf den rücksendeschein geschweige denn mein Geld und sitze auf unbenutzbarem billigen Geschirr

Als es um eine Retour ging antwortete der Kundendienst zunächst, nach 2-3 Mails haben wir nichts mehr gehört. Die stellen sich tot. Fragen wurden nicht beantwortet. Keine Chance sie zu kontaktieren. Hier ist so einiges faul. Das Instagram Profil sieht toll aus, schaut man genau hin, erkennt man, dass die Followerzahl wohl gekauft ist. Kaum Kommentare. Kommentare von Fake Profilen oder Profilen ohne Follower. Vereinzelt Kommentare von geprellten Kund*innen.

Wir hoffen nun unsere Geld zurückzubekommen (mehrere Hundert Euro) und warnen vor diesem Unternehmen!!!

Zudem ist die Qualität eine Katastrophe. Die Teller sehen wirklich toll aus, sind aber absolut nicht alltagstauglich, verkratzen sofort. Da helfen auch die "Tipps" der Webseite nicht... und auch die Erklärung dazu ist einfach Quatsch. Die Teller kann man anschauen, essen würden wir nicht davon. Mit den Fingern ja, mit Besteck nein.

Update 20.1. - zu der Antwort: NEIN, diese Kratzer lassen sich NICHT wegwischen. Und selbst wenn: what's the point ein Geschirr zu haben, auf dem man besser nichts schneidet. Der "Tipp" mit dem härteren Besteck ist ein Witz.

Wir warten noch immer auf Rückzahlung, haben die Ware selbst zurückgeschickt, da man auf die Antworten entweder Tage wartet oder eine Bot Nachricht bekommt.

Ein absoluter Witz und eine absolute Abzocke.

Excellent product and incredibly easy payment and delivery. Love the quality of the products and was so pleased that you introduced the pasta bowls to complete the set.

I ordered a set of plates in July. Nothing at checkout, or in fact anywhere on their site, indicated that there would be an abnormal wait for my order. I gave it a month as I understand beautiful handmade things take time and skill to craft, but when I emailed to chase my order there was no apology or indication that my delivery was imminent. I just got a ‘it will arrive soon’ message back.

Cut to December and my order still is nowhere to be seen. I do all the chasing and am met with completely ridiculous excuses - there’s a problem at the warehouse, we have had to change supplier, your plates are arriving tomorrow (they didn’t) followed by the best one - our entire shipment has been stolen!! Good grief. Being fobbed off with unbelievable excuses when I just asked for an accurate delivery date, was beyond infuriating. I was offered a 10% discount from my next order, but I shall never order from this company again.

I eventually received my plates five whole months after I ordered them, and had no apology or follow up message to check they had arrived ok.

Far & Away - I suggest that if there is going to be a delay of more than two weeks on an order, you should very clearly state this at point of checkout. You might find that people still order from you, but are not disappointed by the wait.

There is no point having a fancy instagram page, that you update on a regular basis, advertising your products, when you have customers waiting months and months for their orders, with no warning or clarity. The comments on your posts are littered with complaints from people who have been waiting inordinate amounts of time for their goods.

Do not lie to your customers about the reasons for huge delays. This is insulting. Instead put your energy into finding a way to speed things up. Be honest and open when you have got things wrong. Do not offer discount on a future order, but offer compensation for the existing order that has not arrived.

It is such a shame that this has been my, and many many other people’s experience of your company, as your products are beautiful. It’s not good enough to use the excuse of being a small business. 5 months waiting for an order and refusing a refund is just not acceptable. Far and Away really is an apt name for your company, and should have been your reply every time I asked you where my order was.

DO NOT ORDER WITH THEM. Our Place are far more reliable (and have just a good sustainability track record)
The F&A website said my order would be with me in days. After weeks waiting, I cancelled the order and made an order with a different supplier. Lots of excuses made whilst I waited. The order has now arrived, the week after I made the cancellation. I now have a large box here full of stuff I do not want and F&A are not replying to requests to arrange a return and refund. That they’ve turned Google Reviews off and only allow five star reviews on their website is telling. Shambolic.

Zeer degelijk sober servies
Klassevol en de kleuren zijn perfect te combineren
Blij met deze aankoop
Snelle en correcte levering 👌

After several emails to see where my order has got to (ordered in early November its now 16 December I had an email to say that their entire shipment had been stolen ?? REALLY ?? ...No offer of refund given and have now got to go through the awful pain of trying to get a refund from them , Crappy comms and Im so angry as the goods are not cheap on this site . AVOID