Schnelle und unkomplizierte Abwicklung. Die Unterstützung bei Fragen funktioniert, wenn Antwort kommt, einwandfrei. Leider werden Anfragen aber auch überhaupt nicht beantwortet, was sehr ärgerlich i... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am So Glad to Join the Fanhome Family. I am Stoked beyond Excited to Start my First Fanhome Bat Mobile Model. I have been into building Models and Finally a Subscription based platform 🫡🙏. Thank y... Se mer
Företaget har svarat
Fair warning about Fanhome / DeAgostini. I just returned from Kuwait to start work on the 1/6 Mustang only to find 6 of the issues were missing from the shipments, and 2 of the issues were not availab... Se mer
Företaget har svarat
Die Qualität beim Ferrari war bisher super. Leider hat diese sehr nachgelassen. Ab Ausgabegabe21 sind die Spaltmasse miserabel und warum wird in Ausgabe 32 ein Teil der Fernbedienung geliefert obwohl... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Kontaktuppgifter
Storbritannien
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4,1
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The home page well described what was…
The home page well described what was included and how the subscription works. It was easy to sign up via paypal. I was signed up within minutes
21 maj 2026
Svar från Fanhome
Hi Anna,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Was happy to see that older ships were…
Was happy to see that older ships were being reissued and available again.
20 maj 2026
Svar från Fanhome
Hi Del,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Would be nice if a Total price was available
I’ve been watching Fanhome products for a while now and never bought in cause never got full price!!! But I bought in anyhow a little discouraged and concerned on how much I will be spending if I complete the entire build and how long does it take to complete!! I feel it’s all left open ended!!
20 maj 2026
Svar från Fanhome
Hi rory johnson,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Batman Be Gone
15 months subscribed to the 1966 Batmobile build, and now Package 15 is suddenly “out of stock”.
How does a subscription company not have the foresight to secure stock for existing subscribers BEFORE taking on new customers?
This is the fundamental problem with Fanhome:
they market these builds as exciting long-term projects, but the reality is months of uncertainty, delays, missing packs, and vague communication.
A subscription should mean:
consistent deliveries
secured stock allocation
proper customer communication
Instead, customers are left chasing updates on Facebook like we’re trying to track down rare collectibles ourselves.
The entire experience has become exhausting and miserable.
After 15 months invested into this build, customers should not be worrying whether the next package even exists.
Fanhome seriously need to sort out their logistics, communication, and customer care because this is becoming a recurring pattern across multiple collections.
21 maj 2026
Omdöme utan inbjudan
Svar från Fanhome
Dear Joe,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
We’re very sorry that your experience with the collection hasn’t been satisfactory.
Since we can’t identify your account from the details in your review, we kindly invite you to contact us through the email support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
Kunden Service 1*****
Kunden Service 1*****
Kunden Beratung per Mail 1 A
Lieferung top(aber Qualität dürfte etwas besser werden es sind aber Kleinigkeiten Lackierung nicht ganz 100% wenn man mit Adler Augen 👀 drauf schaut, sonst ist es meckern auf hohem Niveau.
Alles im allem trotzdem alles Top. 👌👍🙏
12 maj 2026
Svar från Fanhome
Hallo Michael Müller,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
All problems resolved quickly
All problems resolved quickly.
I have a regular schedule of delivery for all subscriptions i have with fanhome
19 maj 2026
Svar från Fanhome
Hi Julie ives,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up
It was easy to sign up. Will add to my review as I receive my package and along the way of my subscription.
20 maj 2026
Svar från Fanhome
Hi Joseph,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Borg slayer
Enterprise-E arrived in a timely manner and was easy to order. Model looks great!
13 maj 2026
Svar från Fanhome
Hi SOrme,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hi Seneca,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hi SKIDOO NCC,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hi customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hallo Mauerer,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
Svar från Fanhome
Hi James,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hi Harold A,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hi CCAMPBELL,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Svar från Fanhome
Hi Kin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hi Eddie,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Was a very simple process to complete
Was a very simple process to complete
Straight forward and quick. The models are great
Only complaint would be the model was not available on the date advertised thus needing to repeatedly check the site to when it became available.
19 maj 2026
Svar från Fanhome
Hi DanIel Burns,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hola Reinier Rodriguez,
¡Muchísimas gracias por tu fantástica reseña! Nos alegra saber que estás disfrutando de tu suscripción/compra. Tu apoyo significa mucho para nosotros y esperamos seguir ofreciéndote grandes experiencias cada mes.
Un cordial saludo,
Svar från Fanhome
Hi Freyser,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.