FabFitFun Omdömen 

I am changing my review from a 1 star to a 4 star.
When I finally got a email from a human everything was straightened out. They emailed me multiple times to make sure that I was satisfied .
The 4 star rating is because what I had to go through with in a chat for 3 hours before I could get to a human.

’ve been a member since 2019 and, until now, have been overall pretty happy with the service. Somehow, the zip code on my account was changed. I have no idea how, since I haven’t touched my account information since I joined in 2019. Because of this, my box was apparently destroyed by their shipping company.

What’s been even more frustrating is trying to get help. I’ve called, emailed, and now have been sitting on hold in their chat for over an hour. I’ve been told someone would call me back or email me, but neither has happened.

In the past, I’ve received a few items that stopped working or arrived damaged, but they were relatively inexpensive products, so I didn’t make a big deal about it and was generally happy with everything else.

This situation is different. I don’t understand why the shipping company didn’t contact me or the company before destroying the shipment, and I’m even more disappointed by how difficult it has been to get any kind of response or resolution.

After being a member for seven years, I expected much better customer service. At this point, I’m seriously considering canceling my membership because of both the shipping issue and, more importantly, the lack of customer support.

There was a big problem with my Fall Box. I was very frustrated but their customer service made a good effort to try and resolve my satisfaction. The boxes are fun to receive.

I have been with FFF since 2018 and it has become my go to subscription for treating myself. Each season I fully customize my box with a mixture of beauty, lifestyle, fitness and fun items from high end brands that fit with the season. I normally won't go out of my way for some of these things because I know they are just trends but having access to them as part of a "treat yourself" subscription makes them much more accessible and I end up adding better things to my routines. My skin care has improved because I have learned how to use products introduced by FFF. I now have higher quality makeup that makes more of an impact while using less because of FFF. I have cuter kitchen items that I use all the time because of FFF. My shower now feels like a luxury spa because of FFF. The key is to go into it looking at the selection for things you want rather than need and make it a treat to yourself.

I've had FFF off and on for years. I keep coming back! You just cannot get such high end products for these prices anywhere else. Addicted.

I like just about everything I get and I use everything you are a great company

Good quality products that I am able to choose

FabFitFun has TERRIBLE customer service. I had added things to my cart as add-ons, planning to edit later, but lost track of time. As soon as I got the confirmation email, I reached out to see if they could cancel the order. I got CRICKETS - not even an acknowledgement. Then, because I happened to move as things were shipping, I attempted to change my address on everything, and again, VERY slow response if at all (several follow ups required). Some items were straight up delivered to my old house, and at least one was forwarded to the post office where I then had to pay postage due to retrieve it. Another I was able to divert to a CVS, but that was after paying about $30 to upgrade the service and forward. I'll 100% be cancelling my subscription at this point. They absolutely do not care about their customers.

Great idea behind the boxes, but when something goes wrong they take no action. I submitted a damage product report and over a week later I still heard nothing back from them, when they said it would be solved in 3-5 days. I had to keep contacting customer service and on the 4th time I finally got a refund back, but it wasn’t even a full refund for my damaged product. Overall good company until something gets messed up, this is not the first time I had to go back and forth with their customer service.

Their prices are double the going rate in the market place. They get two stars because they find cute things I would like to buy but I can usually do a web search find it for half the cost and get free shipping. Some things I subscribe to were not put in my quarterly box to save me shipping cost but shipped separately with almost $7 in additional shipping cost which wiped out any cost savings I would have received by buying from them. Some of the products seemed close to date nearly expired. In the long run it was too much effort. Many times things I ordered never showed up up in my shipments and I might get a credit or might not get a credit. They blocked me from giving my honest reviews IMO I followed their guidelines but no response from them after my inquiry on why I couldn't give reviews. Some orders take weeks to receive.

FABFITFAN is the worst company ever!!!!
The customer servis is TERRIBLE!!!
THEY EVEN CAN'T COMMUNICATE WITH EACH OTHER!
I CANCELED MY SUBSCRIPTION after five years being a loyal customer!

BE AWARE!!!

FAREWELL , FABFITFAN!!!

I love everything in my box! when there is a small mistake as there was recently with a missing item, they responded quickly with a refund. The refund was more than I payed for the item and free shipping. The item was sold out but the refund is good for a couple of months so hopefully I can reorder soon.
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Customer service worked well after the tech issue to make sure I got the customizations I had originally selected. However, when I received my box the serving bowl was chipped. Customer service has been contacted again and hopefully they will work to resolve this issue.

I have requested three times that a representative from the U.S. call me because your offshore customer service can't understand English. Also, you still owe me two boxes for the subscription I paid for last year. Kelly K.

During an annual subscription customization that was very challenging, I received an item that was manufacturer defective. I truly had tears. The customer service specialist was so calm and kind with me. Jo listened to what my concerns were and we figured out a solution that made me feel satisfied.

Customer service was very helpful but when I receive you to my box I had a bottle of shampoo in there and it had exploded all over everything and there was toothpaste in there that also had exploded so almost everything that was in my box was completely useless

Received my first beauty box subscription, and I’m extremely disappointed. Half of the items that were supposed to be included are completely missing, while the other half are the wrong products. This is absolutely unacceptable, especially for a first order. Needless to say, I will never order from this company again.

Love that when something goes wrong they are very quick to make things right. On my 5th annual subscription. Have always enjoyed my boxes!

My experience with FabFitFun was extremely disappointing and frustrating. I clicked on a Facebook advertisement to renew my membership, which promoted a free cookware set and a free box with the ability to select items I was interested in. However, once I reached the selection page, none of the items I wanted were available, and there was no option to select the advertised free cookware set.
I contacted customer service through online chat, but the agent was not helpful. I then tried calling immediately and waited approximately 15 minutes before the answering service stated that all representatives were helping other callers and that someone would call me back when it was my turn. While waiting, I also emailed FabFitFun requesting that the membership be canceled and explained why.
I did not complete my order on the website, and I did not add payment information during this transaction. Despite that, FabFitFun charged me through an old PayPal account, which I only discovered after seeing the charge on my bank statement. I attempted to call and email FabFitFun several times afterward but did not receive a response.
I feel this advertisement and billing process were misleading, and the lack of customer support made the situation worse. I would caution others to be very careful before renewing or purchasing through promotional ads, especially if payment information may already be connected to a prior account. I am still seeking cancellation, a refund, and a clear explanation of why I was charged without completing the order.

Subscribed for the annual membership because it sounded like a good deal and I wanted the free caraway pan. I checked out the fall box ahead of time and the items seemed legit. Upon signing up for a membership I realized almost all of the decent quality items were sold out!! Didn’t realize that could happen. Reached out to customer service at 8pm last night and they said the wait was 20+ mins. They didn’t respond back until 11am this morning, 15 hours later!! The rep was not offering any solutions, said there was no manager or supervisor on duty, and eventually agreed to fully refund my prepaid boxes as I had literally been a member for less than a day. This company is a joke. My 8 month pregnant self could not deal with this any longer than I had to, they caused me to have high blood pressure during the entire interaction. All I wanted was the brown bumpsuit set but they must only have 5 available per size because how were they all already sold out?! I now understand why this company has repeat negative reviews.