FabFitFun Omdömen 

Don’t waste your money on this product. I used to love this box and have been with them since the very beginning many years ago, and have been an Annual subscriber for most of that time, but lately they can’t get anything right. Annuals pay extra to gain early access to the product picks but this season their app was completely broken and I spent 3.5 hours trying to repeatedly save my selections but the app just wouldn’t save them. The problem is they operate a first come first served basis and if your orders aren’t in when customization opens at noon then you run the significant risk you won’t get your top choices. But because their app was useless on the most important day of the season I couldn’t confirm my order leaving me very stressed out. Eventually after 3.5 hours of resaving my choices over and over and over again, and doing nothing but that the whole time, they promised I would get my order fulfilled and get my top choices. But they even failed with that promise. Finally I thought to check their website, their customer service didn’t suggest it, and I was able to secure my choices. Or so I thought. Not so apparently. Then yesterday out of the blue I got notification that my card had been declined, again their system error, because they’ve used that card for over 2 years and it’s still very much in date. So they caused yet more stress because they wrote my order could be canceled because of it, even though it was their mistake. So I update the system to another card and finally get order confirmation, but they missed off the one item I really, really wanted, and this is entirely their screw up, again. I don’t know what has happened, they didn’t used to be this bad, but right now I’m very close to just canceling, after 12+ years of being a loyal customer (I forget what year they launched so it’s likely been longer). It’s unacceptable that they have let down the customers that pay a premium for an upgraded service so badly this season. Their service has been appalling. They should have tested their app way before launch date for the season to make sure it didn’t crash the day of customizations, but it looks like they didn’t bother because it crashed within seconds of launching. And to be honest, the earrings they missed off my order that are sitting as a confirmed choice on my order page on their website, were the only items of real interest to me this season. So if they can’t deliver on their product promise, that I pay a premium for, when I’ve been a loyal customer from the start, then I don’t want their product any more. Their choices are getting weaker and weaker every season and there’s a lot of repetition of the same types of things. It’s starting to get boring, and with the added terrible service this season it’s really not worth the money or the stress due to their repeated mistakes. On top of that I wrote to customer service at least 4 times about dropping my most wanted item off my order and all I got back was a ‘thank you for the information’ not a confirmation that I would still be getting the item as I had asked them to do, so I don’t know if they use poorly trained Ai now too, it didn’t used to be this way. If they didn’t operate their first come, first served business model, and deliberately promote the top items are limited supply in their promotional materials, the mistakes they make wouldn’t be so much of an issue because you’d still get your top choices. But the limited supply is a deliberate part of their business model to create demand, so every time they make a mistake it puts your top choices at risk, and that’s what causes their customers distress, especially the Annuals who pay a premium to secure their top choices. It’s just a bad way to run a business if the ones that pay the premium price to lock in their top choices, then don’t get them because of FFF’s mistakes. Why are we even paying them a premium in that case? I’m seriously thinking of canceling, I’ve had enough.

This is the second time my selections didn’t save and no one has followed up with me via email even though I’ve reached out twice.

What’s the point of having an annual membership if I don’t get initial selection and get random mystery choices after I made my selection. The last two seasons have been huge disappointments due to this happening and I’m even more disappointed that no one from customer service will message me back. Makes me feel under valued as a customer.

I absolutely love my fab foot fun annual membership! I have been a member now for over five years and every single box is full of products that are exceptional. Customer service is fabulous. Everyone is extremely professional and should I ever have a problem with anything it’s resolved quickly.

I am deeply disappointed with FabFitFun and have decided to cancel my subscription after being a customer who genuinely enjoyed their products in the past. After receiving numerous promotional alerts and teasers all week, I logged on immediately when customization opened to lock in my choices. A few days later, I received an email stating that a "technical issue" meant some of my items were not saved. When I went back into the app to fix it, three of the items I originally chose were completely out of stock. Their customer service response has been appalling. I sent two emails over two days that went completely unanswered. I then resorted to the in-app chat, where I spent hours waiting for a representative. After back-and-forth communication that dragged on for several more hours, the representative was completely unable to resolve the issue or provide the items I was promised. This feels like deceptive marketing and bait-and-switch practices. Teasing items all week just to lose them to a system glitch and offer zero corporate accountability or resolution is terrible business. I will not continue paying a company that values its subscribers' time and money so poorly.

Made customizations for Fall 2026 box as soon as soon as selections available. Completed each section and included add-ons. Three days later I receive a text regarding “technical issues” and a request to confirm my selections. By now several items or sizes I’d already selected are no longer available.

I've tried for years to stick with them. Literally the past decade almost. Every single time. It's something. I finally signed up for an annual membership to make sure I get to make my selections early. I made my selections this last time literally minutes after they opened and was very happy with my selections. Save them. They were there. Today. I receive an email that says they were having issues and an actual check and see if my customizations were still there. They weren't. All gone. And I had to recustomize. Of course, everything I want is gone. I've had it with them. I'm done. They're a bunch of con artists. Horrible company.

Great customer service that is fast, efficient and responsive.

After arguing on a chat for more than I would like and not getting anywhere I decieded to just go to reviews. I realized I never received my box. They offer crap options to complete the order and offer an even crappier amount of shopping credit. I also paid an additional amount for luxe items, which they refused to refund. Items are nice. The business is garbage. Good luck with customer support. Its a joke.

I am deeply disappointed with my recent FabFitFun box. I am in my 50s with dry skin, yet the items I received were completely useless to me. My box included acne cream, a highlighter, eyeshadow, and a random ice cream scooper. None of these products fit my profile or skincare needs. I complained immediately and asked to return the box, but customer service flat out refused and told me they do not accept returns. It feels like they just throw leftover inventory at you and trap you with the bill. I will not use a single item from this box and strongly advise against subscribing to this service.

I signed up because I saw a promotion that I really wanted. Signed up in April for the Annual and did my summer picks. My box never arrived. After going back and forth for months I got my Summer Box on June 28th with none of my picks. It was all the left overs from each level and of course I did not get the promotional items that was the reason I originally signed up for. They have made promises, one of them being a box in Fall of 2027, but they also promised a promotion as well as a Bonus Box that they promised would not be leftovers from the Summer. So frustrating. Please beware and don’t order for a to good to be true promotion because there is no guarantee you will get what you signed up for.

My last two "luxury beauty boxes" arrived with missing items. When I contacted customer service, I was informed that the missing items would not be sent, and I was offered only a $24 refund. Each box costs us approximately $150 and contains six items, valued at roughly $12 each! This is reason #1 why this is absolutely not worth the price. Also, the overall quality of the items has decreased significantly. Nothing offered is exclusive enough that it can't be purchased elsewhere, usually at a lower price.

Furthermore, the customer service experience was incredibly frustrating; the representative appeared to be reading from a script and could not offer a helpful resolution. There is nothing more frustrating than trying to talk to someone who is just reading the most appropriate answer from a script or binder. Save your money and shop elsewhere.

We have had FabFitFun boxes for quite a few years and it used to be so wonderful and exciting. Literally like a little early-Christmas or birthday. My daughter and I loved picking and then opening together. The boxes were stunning and we would then repurpose the boxes as storage boxes in the house because they were so beautifully designed. To this day we still use them. I’d say a year or so ago things started to change. The cost went up, the choices went down, the packaging went do as things were just chucked in with. It much care which resulted in many breakages and having to return and get replacements. And the beautiful boxes were suddenly reversed. The beautiful designs put inside for no one to see and certainly stopping the want to repurpose the boxes, such a shame when before they were eco-conscious and reuseable. We kept up our subscription because we hoped it was just a blip but today we finally cancelled because the latest box was just blah. The choices not great, again the items just chucked in and yet another box with hidden designs. It’s so very sad how much the user-experience has changed. What used to be such a joyous purchase is now us wasting our money. I don’t know what or why the changes happened but they seriously need to reassess. Ask customers what they love, what they don’t love and what would keep them subscribing. And they should do it before they lose more customers. I shall lovingly continue to use our old boxes and remember they days when they were a treat but for now at least I will be saving some money.

Supposed to get my box over a week ago. It appears to be lost in the mail. I had to wait on their "chat" for 1/2 hour before it disconnected me. I called and waited until it gave me no option but to request a call back and hang up on me. I emailed about this several times over the last couple weeks with no reply at all. I paid over $100 for this box. This is the worst customer service I have ever received.

Terrible orrices terrible deals and absolutely abysmal customer service. Super over priced and it’s not savings at all when you actually get the items you want, if they’re even in stock. Company doesn’t care if you have a lost parcel either.

Had the most deplorable experience with fabfitfun and I can see from the reviews I’m not the only one. If you want to keep any business at all a major customer service overhaul is required. It is NEVER acceptable to talk to customers the way I was spoken to.
I used to be a subscriber a few years ago. Went to the website to check and see what was new after I kept getting ad spam. I double checked my address, updated it and made sure I had no payment info on file. Went to check the boxes and it billed me before I even selected confirm. How did it bill me with no payment info? Cs agents admitted they have some kind of payment info pulling system where they fraudulently charge you without your consent if there’s no payment method on file. Spent over 6 hours over several days to get the charge reversed, received blatantly false information multiple times. Each customer service agent was rude, snarky and had a customer is always wrong attitude. It was also quite clear they never reviewed any of the account, chat or screenshots. If any further charges appear I will be taking legal action

I joined with the promise that they would send certain Dr. Brant products (the main ones I wanted was the face oil and glass serum).. Both were left out and they offered a $7 shipping credit. No thank you. They need to send comparable items. I feel it was a complete bait and switch. I would warn others against this service!

Worse customer experience, tried to cancel membership but wouldn't let me even though I cancelled it way before the subscription was sent out. I paid through PayPal and did a claim , the company lied stating I never cancelled in time even though I had screen shots showing dates of subscription cancellation. Then then took my email and membership away not allowing me to get on my account even though they had my money. Horrible company, products not worth the money.

I've been a member since it's inception!!! Great idea to try new products, ones you never heard of, and even get products you normally would not purchase cause of the price. But during this years renewed membership I've been extremely disappointed, have had multiple arguments with customer support, had funds and products stolen and not delivered. This is supposed to keep me as a member?...I THINK NOT!!!! #sorrynotsorry

They send you what other people don't want. Don't send emails to picks items and then say check your spam folder. I got nothing. Awesome more junk. Glad to be done and hopefully others will learn to steer clear. Update to my post.. Yes someone reached out to me.. to tell me that they could send me whatever they want since they didn't send me an email this time to pick out my choices and since your company picked out random junk..awesome.. do I want more? No I'm good. I'm just letting others know so they don't go through what I have after being with your company.

I liked the for a while, but with my last order, I found out they have absolutely no customer service available. My order has been charged and has said will ship in 5-15 days for the last 20 days. I attempted to connect with their customer support through the chat on their page which seems to be the only way to get a hold of them. I was put in a long queue to chat with someone. I got disconnected, and they texted me asking what my invoice number was. I sent them the invoice number as well as an explanation of what the issue was and then - nothing. Never heard from them again. I think my only option now is to dispute the credit card charge.