FabFitFun Omdömen 

I would give zero stars if I could. Extremely disappointing experience. It has been two months since I placed my order for the Summer Box, and it still has not been processed or shipped. I contacted customer service weeks ago and was told the box would be reprocessed and shipped, but that never happened.

I have since asked to cancel the order and receive a refund, and I still haven’t gotten a response. On top of that, one of the items I originally selected is apparently out of stock, and I have received no clear communication about my customization or what will be sent instead.

I have been more than patient, but waiting two months for an order with virtually no communication is unacceptable. At this point, I no longer even want the box—I just want my order canceled and my money refunded.

I have been a member since 2017 and the items I’ve gotten in my boxes have led me to my favorite forever products! It also allows me to try things I wouldn’t normally not pay full price for!

I am an annual subscriber so I get to pick my items first. Anyway, they build my credit card but then the box said in processing and they'd say that you have to wait 15 busines days for an update. To make a long story short, they lost the box. They were insisting that they had to replace the box with items they had left over because none of my customization items were still available. After fighting them, they did finally agree to refund my money. I can't believe I even had to fight for that that they were going to give me a box of their leftover crap and think that would be satisfactory. This service has gone so downhill with their expired products and they're terrible customer service not to mention the shipping issues. And if you have an annual subscription, they will not let you out.Avoid this box!!

I love the FFF box. I had stopped my subscription which was a seasonal box. I recently resubscribed and upgraded to an annual box… it is a way better deal. I had some questions about their current promotion. I went on the chat and requested a human, i was connected with Violet. I got called away off the chat but Violet emailed me and took care of my questions. I fortunately was able to pop back on the chat and she was still
there. Excellent customer service experience.

FabFitFun has a great selection of products and deals. They offer health, beauty, fashion, electronics, and home decor. Their customer service goes above and beyond, and all of my experiences with them have been positive. I look forward to curating my quarterly boxes (with annual membership), and then get excited for the box to arrive. Flash sales are frequent, so opportunities to try new products or stock up on favorites are almost always available. I have been very pleased with my experiences with FabFitFun over the last six years and highly recommend giving them a try!

After years of minor issues that were promptly resolved I would recommend FFF to everyone I know. However, after not receiving my fall box and all the extras I ordered I am hesitant on staying a customer. They used SpeedX and they show a successful delivery on 9/9 but no box was left at my house. Now I'm trying to get a refund. I'm disappointed because I truly enjoyed the many years of great products and customer service.

The boxes are good. I used loved the fun decorated prints on the boxes. I can reuse them for something else after opening them. We do get a lot for our money. Thank you

Fab fit fun sends nothing but garbage. I told them no on the kitchen stuff because I don’t. What did they send me? A cookbook and a casserole dish. The blush isn’t my shade. The dry shampoo is horrible. The face oil I will never use. It was just a box of full of garbage. I want my money back for this box - I will gladly send back - and I want my money back for the annual that I paid for. Fab fit, fun and nothing but junk.

Customer service is non-existent or unavailable because there are 500 people before me in the queue...and for days with no movement. Use trash delivery companies such as SpeedX that never deliver your package and FFF won't refund my money. I don't want them to re-mail the items because it'd just be another month of dealing with SpeedX failing to deliver. This company has gone the way of Causebox, I'm afraid. Very disappointed and working to figure out how to cancel my annual subscription and get my money refund. They used to be great but no longer... seriously, don't do it.

Terrible customer service. They have not resolved my issue and are now completely unresponsive. My issue being a super important one, they have charged me over $300 for the annual subscription and fall box add-ons and after waiting 30 days, they still have not shipped a single product. No tracking information, nothing.

I joined as an annual member in time for the Summer box through a promotion thinking it would be a nice treat to myself. I have already cancelled that annual membership after experiencing nothing but chaos from them, broken items, poor customer service, and a website that doesn’t work.

I made my Fall customisations at the end of July and have received next to no updates on the Fall box other than it is in LA. It is now September 11th and I’m expecting this might be one of the boxes that never turns up or arrives with all the wrong items (read all the other reviews). They keep telling me to wait longer. Hopefully I’ll be able to start the refund process soon.

If I could leave ZERO stars I would. They delivered my $448 order to the wrong address almost 2 weeks ago, with NO response or resolution. BUYER BEWARE- do not use this company!!!!!

I love shopping at FabFitFun because they always have amazing deals. I've been subscribed for well over a year and plan to continue it. I tell everyone about FabFitFun, because I really love it that much! Make sure you get the yearly plan, because it gives you priority to choose items and is a lot cheaper.
I had a small issue with one of my orders, and it was fixed by a nice associate who went above and beyond to help me. I would tell anyone to shop there!

I would like to say I received excellent “service” regarding my order. I had received 2 fall boxes and was only expecting one. Once I was given a customer service rep i was informed on a just a few minutes that the second box was a curated box that was a gift to me for re-starting my membership. I will say the only negative was the amount of time it took to have an actual (not virtual) rep online.

I’m not happy with the way my products have been shipped. I feel like I am being charged for some pretty nice items that I feel I am getting good deals on, but then they are getting thrown in a box and smashed and tossed around without any padding or wrapping at all. My box wasn’t even taped shut. It obviously at one time was opened and repackaged because it was a total mess when I received it. As far as I could tell my items were there. And luckily in this box, I didn’t have a lot of breakable items. My last season box had a hole right through the side of the box. Anything could have fallen out. It has become worse and worse and every time you try to say something about it all you get is “I’m sorry “ or a $7 credit. What does that cover? Tell me what you can buy at FFF that’s not on clearance for $7? Not anything that was broken or damaged I can promise you that. I have spent a lot of money on this program and I have been a member for a long time. It just makes you feel less valued when replacing the items isn’t an option. Especially when it wasn’t packaged properly in the first place. I don’t feel like it had anything to do with the mail carrier, it was how terrible the box was taped and packaged. The tape missed the whole side of the box and was doubled up and they just shipped it anyway. So my box wasn’t even taped. It was just flapping around open. Thanks. I feel like the mail carriers were actually looking out for me more than the FFF team was on this shipment.

I ordered a FabFitFun box and I honestly couldn’t be happier with it! Everything I received was amazing, and I was genuinely impressed by the quality and variety of the products. I originally signed up for the annual subscription and, after receiving this box, I can confidently say that I’m definitely renewing!

I was already excited to try FabFitFun, but this box completely exceeded my expectations. Every item felt carefully selected, useful, and worth it, and it was honestly so much fun opening the box and discovering everything inside. I can’t wait for my next box and to keep receiving these amazing surprises throughout the year.

I have been a member since 2018 or 2019? Over the course of the years I have had maybe two or three items not arrive, and customer service promptly gave me a shopping credit. I have always been billed correctly and treated respectfully. I will always recommend this subscription to anyone who has the means and interest in it.

I have watched this company slowly deteriorating for years but the last 6 months has been unlike anything I've ever witnessed from another platform of this size.
I have had 5 orders just go undelivered. Not missing just undelivered or "damaged" in transit so returned to their warehouse. No one contacted me, I had to reach out over and over and over again, for weeks about my missing order because the tracking disappeared from their website. Eventully I was offered not a refund, only credit for future sales. Credit which not only expires but their glitch site will change the value randomly and without communication. I ended up in a loop, of placing an order, the order never being delivered 5 times!!
Now they finally manage to send the box but the item is not the size I ordered. I wait another hour and a half to talk to customer service who only says I have the right size because there is only one size in their system. We go on like this for 20 minutes of me being gaslit, now mind you this is a pair of shoes. I KNOW I did not order one size fis all shoes, I clearly remember ordering in my size specifically. I used Google to find the archived listing proving the shoe was offered in my size at the time I placed the order. Still waiting for a response. Just absolutely nuts.

I've been an off and on annual member since FFF began, and I desperately want to cancel at this point. My annual membership automatically renewed in January 2026, I intended to cancel it sooner, but that's on me.
Every box since Fall 2025 has come poorly packed, to the point that there is always at least one broken item that may or may not result in "shopping credits", though I'd prefer a refund.
The Fall 2026 box was never sent out. I had a very difficult time getting ahold of anyone in the customer service dept., and when I did they would instruct me to "continue waiting", though there had been no progress with my parcel by September. The only status was "label created" with the shipping company on August 14th. I confirmed with the shipping company twice that my parcel had not been received from FFF.
I received an email from FFF stating that they had not packed or shipped my order, and they were not going to. Evidently they were out of stock, of everything, but were willing to credit me for one add-on (substitution).
I responded to that email requesting a refund, as I am not the only person having these problems and I would prefer not to give them my business if this is how they operate it.
Crickets.
I have been unsuccessful in reaching a human at this company or a resulution.
0 Stars. Would not recommend.