Evo Cycles Omdömen 

Great service fast delivery and great bikes

Bought 2 tyres from evo cycles online tyres showed up in different packages 2 days apart..one was the right size the other wasnt..i emailed them and he replied i can go into the shop to exchange.
I replied i cant as i have work commitments hence the reason i bought online.
He asks me if i have access to a printer to get a return label sorted..
I told him i will use the wrong size tyre as i dont have time for what they wanting me to do.
Its a $40 tyre just send me another one..
Wont be buying off evo again and will recommend friends in the biking community not to either!!

Superb in shop experience, friendly, knowledgable staff and large variety of in shop gear. Online experience is also top notch.

Child’s scooter assembled in-store failed dangerously. Customer service was dismissive and unacceptable, with blame shifted to us and refused refund/replacement.

Then quickly refunded as soon as they received the notice of hearing from the Disputes Tribunal!!

Bottom line: If you buy a faulty product here, you will most likely need to go to Tribunal to get your money back.

Friendly knowledgeable staff, I always walk out happy with info and products received

Great service, helpful knowledgeable staff would recommend using Evo Cycles 100%

Good deals at times.
Poor after sales service.
Poor communication.
Don’t answer phones or emails.
Referring to Frankton branch in Hammilton

Been a customer ever since with Evo.
Awesome customer support—if you order online, just flick them a message and they’ll respond to your enquiries quickly.

Picked Bike.
Ordered bike.
Received bike.

What more could you ask for 😅

Great variety of bikes and friendly staff. The helmet we ordered online was a bit small. We swapped for a better size. Great service. Thanks.

I had lost the key to my Thule bike rack, and their site recommended calling EVO. The person on the other end of the phone quickly established what I needed and told me they would invoice me that day and have one sent to the closest EVO shop near me within 3 to 5 days

Great customer service unlike the other bike shops I visited.

Absolutely excellent service from order to delivery. Highly recommended

Super fast delivery!! Had the product within 24hr and I live rural

Great website and speedy delivery the very next day.

Very friendly, helpful and competent staff.

Penrose store were friendly, helpful and cared about the service they were providing. My son and I had difficulties with our bike rack and without even asking one of the employees offered to help and climbed under the car to attach it! Going the extra mile is rare these days so I appreciate it.

Awesome friendly staff. Really helpful ensuring we chose the right bike for myself and my daughter. Fitting accessories to customise was no problem either. Very happy with the new bikes.

worst customer service for a retail store.

Beware, they wont give refunds if you return your purchase, even if you're returning your purchase within a few days...

but if you argue with them long enough they may offer you a "take-it or leave-it deal", like they eventually offered me.

here's the deal you may get....you give them the goods back, they'll keep 10% of your money and refund you 90% of your money

and they'll call the 10% a "Restocking Fee", a fee to put your goods back onto their shelves!!!

I had no option but to accept their deal, I needed my money, I felt like I was being extorted more than being given a fair deal.

I wont be purchasing from this company again.