OnlyDomains Omdömen 4 336

To make me confidently feel that I trust them
Promptness in responding with 100% efficiency

Purchased the domain and completed payment, but even after 6+ days the domain is still in “in progress” status, showing a serious domain registration delay.

Contacted support after 2 days and was told that each follow-up resets the support ticket, and that a response would take 1-2 days.

Waited another 2-3 days with no response, no update, and no domain activation, which reflects poor handling of domain registration requests.

Contacted again and received only an automated reply asking to respond to an email that was never received, creating further confusion in the domain registration process.

Checked the portal — payment proof is visible, but the domain remains stuck in “in progress”, indicating failure in domain provisioning.

This is a clear case of delayed domain registration, unresolved domain status, and unreliable domain processing after payment.

Agent Nina is really patient to help me solve my hosting & SSL issue. Thank so much for his/her help.

Although there is now no phone support assistance, the email support was first class from Suman. The instructions applying for an SSL and CSR need to be made a little easier, that for your help.

it was very help full

thanks team

there is never any chat support. Tickets raised do not get responded to. Interface is not intuitive.

The chatbot is absolutely terrible. The agent Khrystyna did a great job and helped me out quickly and very friendly. She solved my problem, for Khrystyna I would give 5 stars. The AI assistant would get zero stars from me, it took me hours(!) to get in touch with a human because it kept asking the same things. So that’s why 3 stars, I’d give 5 stars if the bot was improved, the human agent was great!

the AI is not great s it just give me some lengthy standard respond until I got a real person to assist me. it is a very good experinement to work with she/her, and is helpful too

The employees were committed to solving the problem until it was resolved. The problem was solved exceptionally well.

You service representative Pratham Kotian was knowledgeable, polite, and helped me solve my problem quickly He as awesome - thank you.

The technical support team is really good professionals focused on your trouble and try to resolve it as soon as possible without lots of "escalations".

Khrystyna was very helpful. Thank you.

OnlyDomains has delivered with integrity.

They tell you the costs in advance, and are fair.

There support team is 'on the level', helpful, and reachable - "Real People"!

Thanks OnlyDomains.

Fast support, thank you to the OnlyDomain's Support Crew

I have used OnlyDomains for over around 5 years and have always found the site responsive, easy to use and the support chat system prompt and effective. The domain registration fees are generally a little less than most other registrants. The only reason I didn't give 5 stars is that the first year discounts aren't as attractive as some other providers. I cannot comment on hosting services.

Support is prompt and available - thanks Khrystyna!

I've been a customer of OnlyDomains for several years. When my domain totafot.co.il accidentally expired, I was told I'd need to pay a restore fee plus a separate "fine fee" on top of the standard renewal — totaling ₪347. When I asked if these could be waived, I was told they are set directly by the registry and completely out of OnlyDomains' control.
But is that really true? After doing some research, it appears that while part of the restore fee does originate from the registry, the breakdown between a "restore fee" and a separate "fine fee" is less clear. Some registrars have been known to waive these fees for long-standing customers when pressed. So the question worth asking is: how much of what I paid actually went to the registry, and how much stayed with OnlyDomains?
I paid 36 hours ago. The status is still PENDING. Their own system says the process usually completes "within a day." I sent an urgent follow-up 12 hours ago — no response.
This domain is tied to an active business. Every hour matters.
The bottom line: If your domain matters to you, if your money matters to you, and if basic customer service matters to you — think twice before using OnlyDomains. When things go wrong, you're left in the dark.

UPDATE (48+ hours after payment):

OnlyDomains responded to this public Trustpilot review within hours, promising to "make it right." My open support ticket, however, remains unanswered.

Let that sink in: faster response to a public review than to a paying customer's urgent support request.

The domain is still not restored. I still have no timeline. I still have no direct answer to my questions about why their system advertises "usually within a day" for a process that clearly takes much longer.

I'll update again if and when this gets resolved.

Bad support
No humans, only AI

Horrible customer service. I had to sort out a payment issue and it was not easy to do so because ai initially answers and then the tranfer to an actual human takes a long time and when a human actually answers, I was told she was handling multiple customer queries at the same time and so each conversation took ages to get a response. And when the payment issue was resolved, she then tells me the tech team doesn't start their "shift" until 8 hours later! So My issue was supposedly escalated etc...It's now over 24 hours and it has still not been resolved - i cant access my account, my website is still down. I had investor meeting which I had to cancel. Horrible horrible horrible company.

Update: they claim they are awaiting more info from me (see their reply). This is not true. I've contacted their customer service for the 3rd day now and they still HAVE NOT RESPONDED! Case reference:4119338