Very disappointing experience, particularly regarding safety and customer service.
The Citroën C3 we were given had tyres in very poor condition. The wear was clearly uneven and particularly severe on the outer edge of the tyre, something that should have been identified during a basic safety inspection before the car was rented to a customer. This was especially concerning as we had been driving the car with our family. What made the experience considerably worse was the attitude of the staff when I raised the issue upon returning the vehicle. Instead of taking a legitimate safety concern seriously, checking the tyre properly and acknowledging the problem, their response was dismissive and unprofessional. I did not expect an argument; I expected a responsible reaction to a potentially important safety issue. Rental cars should be inspected carefully before being handed over, and tyres are one of the most basic safety components of any vehicle. Even more importantly, when a customer reports a safety concern, it should be treated seriously and respectfully.
Based on both the condition of the vehicle and the way my concern was handled, I would not rent from this company again and cannot recommend it.








