Drive Hellas Omdömen 177

Do not book with Drive S.A. if you expect them to honor their agreements. I received a written offer for €90, paid in full, and received a written booking confirmation. Shortly after, the company breached the contract by demanding an extra €45 to actually give me the car.

When I refused, they tried to negotiate a lower upcharge over the phone. Because I rejected their forced price hike, they are now weaponizing their "24-hour cancellation policy" to pocket my money. They are currently withholding my full €90 payment and the customer service representative (Foivos) is actively fabricating statements in the email thread to justify it. I have officially reported them to the European Consumer Centre (ECC) and the Hellenic National Tourism Organization (EOT). Save yourself the stress and use a reputable rental agency instead.

AVOID DRIVE HELLAS
Very misleading and disappointing experience!!!

The booking clearly stated “0 deposit” and gave the impression of full coverage insurance (“zero excess”), which influenced my decision to book. However, after completing the reservation, I received different terms stating that a CREDIT CARD is REQUIRED — something that was NOT clearly communicated beforehand.

Additionally, the so-called “full insurance” is not truly full coverage. The documentation provided after booking shows coverage only up to €3000, which contradicts the initial impression of “complete protection”.

Customer support was also unacceptable. The representative (“Helen”) was unhelpful, dismissive, and stopped responding when I tried to clarify important details about my reservation. This is not how customers should be treated.

I cancelled within the allowed period, but the entire experience felt unclear, inconsistent, and poorly communicated.

⚠️ Important warning for others:
- You will likely need a CREDIT CARD (debit is not accepted)
- “0 excess” and “full coverage” may not mean what you think
- Information before booking is not fully transparent

I would strongly advise others to double-check all conditions and consider booking directly with a reputable rental company instead.
AVOID DRIVE HELLAS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I booked through Booking.com in Chania Airport for a week, and it took some time getting the vehicle, which wasn't the one booked, but that was ok, the worst was the attitude on return. I was told that I was 10 minutes late despite being there one and a half hour before my rental time expired, then the agent went over the vehicle several times in order to find a tiny scratch somewhere on the vehicle. When that failed he started washing the entire car down looking for microscopic scrathes. When that also failed he wouldn't let me get a signature that the car was ok before he'd talked to someone he couldn't reach. It took like forever and I had a flight to catch. Finally I got my paper and could go. I have NEVER experienced anything like it in 50 years of car renting. NEVER use that company

Very bad. We have booked a car through Booking.com at Drive inclusive insurance. The policy told us to bring a Mastercard or VISA. We brought VISA to Drive in Rhodes. But they wouldn’t accept the VISA. They should use the card to deposit. We told them we could give them the 499 euros in cash but they wouldn’t accept it. They wouldn’t give us the car if we didn’t pay for in insurance through them. So we had to do that and still to pay the 499 euros in deposit. They drought the deposit from the VISA - now they could use the VISA. NEVER EVER USE THEM.

Schnell, unkompliziert, günstig, keine versteckten Kosten, nette Leute, Abholung ist direkt aus dem Flughafen raus und über einen Zebrastreifen. Findet man auf jeden Fall.

Würd ich immer wieder nehmen.

Was will man mehr? :)

Had me waiting 30min in the office so they could charge me out of hours €40

Aparte de que a la llegada no había nadie esperando y tuvimos que llamarles (y nos recogieron a las afueras de aeropuerto), aparte de cobrarnos un seguro que no sirvió para nada, de tener que echar aceite a la furgoneta (no estaba revidada), además de llevarnos en una furgoneta a 9 pax más el chofer y dejarnos a las afueras de la terminal y de la prepotencia de los empleados, además de todo eso NOS ESTAFARON 378 euros por una marca (inapreciable) que se limpia con un trapo y abrillantador. Pusimos una reclamación y nos dijeron que habían reevaluado la marca y nos devolvian 178 euros, además nos ofrecian un 20% de descuento en futuros alquileres (nos falta recuperar 200 euros). El dinero nos lo devolvieron porque sabían que era un robo. Mirar las opiniones es impresionante lo que están haciendo. Hay que contarlo para que los viajeros se enteren.

Auto gehuurd op Lefkas eerste week september. Na 3 dagen voorste kentekenplaat verloren. Dit netjes gemeld bij Drive Hellas en ook rapport laten opmaken bij politiebureau in Nidri.
Bij het inleveren van de auto bleken ze niks van de melding te weten en werd on verzocht om €660 te betalen. Dit voor de nieuwe kentekenplaat maar ook omdat ze 10 dagen de auto niet zouden kunnen verhuren (terwijl we het al 5 dagen eerder hadden gemeld).
Hier niet mee akkoord gegaan, waarna de verhuurder zeer arrogant zei “dan houden we het wel in van de borg van €930”.
Uiteindelijk hebben ze gewoon de volledige borg ingehouden en we kunnen fluiten naar ons geld!
Nooit meer Drive Hellas!
Manier van communiceren totaal waardeloos, we voelen ons totaal genaaid..!
Waarom nu pas deze review? Omdat we wel dachten dat we het geld wel terug zouden krijgen via Easy Terra, want “Worry free” geboekt..na 3 maanden ergernis ook daar nul op het rekest..zie review over Easy Terra.
Ze passen wel bij elkaar die 2 bedrijven, pure maffia is het!

Reactie van Drive Hellas komt erop neer: het is wat het is, kosten gemaakt, etc.
Dat er kosten zijn gemaakt is helder, echter niet voor een bedrag van €930, de hele borg is ingehouden.
Terwijl werd aangegeven €60 voor de kentekenplaat en 10 dagen x €50 voor het niet kunnen verhuren van de auto hierdoor.
Wat allemaal ruim gerekend is, maar in totaliteit echt niet meer is dan €660.
Dus sowieso moet er €930 - €660 =€270,00 worden terug gestort!
Waarbij we al 5 dagen eerder melding hebben gemaakt en dus toen al een nieuwe plaat besteld had kunnen worden. Dus nog eens 5x€50= €250 terug te storten.
Ofwel Drive Hellas, handel conform je eigen verhaal en stort €520 terug!
Zolang dat niet gebeurt blijft dit pure diefstal.

Nie wieder DRIVE Am Flughafen Heraklion!
1. Entgegen der Ankündigung befindet sich die Autovermietung nicht im Terminal HER sondern ausßerhalb auf einem großen unübersichtlichen Parkplatz. Der Vermieter war schwer zu finden.
2. Das Fahrzeug war o.k.
3. Bei der Rückgabe wurde kleinlich und offenbar gezielt (!) mit einem verschmutzten Wischlappen nach kleinen kaum sichtbaren Kartzern gesucht und ... wer suchet, der findet ... einen minimalen Lackkratzer von 1cm Länge. Dafür wurden über 300€ Reparaturkosten berechnet, obwohl sich der oberflächliche Kratzer mit gutem Willen auch wegpolieren lassen würde.
Es bleibt die Frage, wann der Kratzer entstanden ist: Schon vor der Übernahme, während der Nutzung oder durch den Wischlappen der Angestellten.
Wir haben so etwas noch nie erlebt und warnen ausdrücklich vor DRIVE.

Complicated paperwork with numerous requests for signatures which are not clearly explained. On returning the car they then charged in excess of £300 for a tiny mark that could have been resolved using tcut.

As I was collecting my car a previous customer warned me that they had just ripped him off too, same story… I wish I walked away then and there but I had already paid for the rental in advance.

This company is scam, I would not recommend and feel that I have been the victim of fraud.

They are scammers, stay away!
They will charge you for things that don't exist. Terrible!!!

Pick up am Flughafen Thessaloniki hat geklappt, auch spät abends und trotz Unwetters und Verspätung der Flüge. Ich musste etwas länger warten als andere, da meine Abholer irgendwo im Stau standen. :-) Na Hauptsache, es hat geklappt. Anmietung freundlich und schnell. Man bekommt keine Kopie der Mängelliste, wie anderswo. Schäden waren im Dunkeln und bei strömenden Regen sowieso schwer zu erkennen. Ich hatte Glück. Gutes Auto, nichts passiert, keine Extra-Versicherung bezahlt, Kaution wiederbekommen. Für Schlammspritzer außen, etwas Krümel und Sand drinnen wurde das Auto für schmutzig erklärt und ich musste 25 Euro extra zahlen. Es war mir neu, dass ich ein super sauberes Auto zurückgeben muss. Aber vielleicht steht das irgendwo in den kleingedruckten Vetragsbedingungen, die ich nie richtig lese.

Une agence de voleurs qui vous facture des surcoûts. Publicité mensongère indiquant que la voiture est à retirer à l'aéroport alors qu'il fait prendre une navette.

The car was almost new en we get a upgrade for a larger car for the same price.So that was nice! But ..the women who helped us was not customer friendly and noticed really every small scratch she could found!! So for sure we make also a lot of pictures before we leave...
We booked the car with a complete insurance, but still she was trying to sell a extra insurance because in her opinion the car was not 100% insured. Finally when we come back after two weeks the car was dirty. She complaint that we had to wash the car.She cannot see it there are more, new scratches on the car! She really takes a towel to clean the whole car, especially looking for new scratches...After 15 minutes she thought she had found a new scratch... She told me we have to inform the insurance company. As i told my wife has taken pictures when we picked up the car so it was possible for us to show her the scratch was still there! This was the first and the last time we rent a car by Drive in Crete! Very customer unfriendly and not a nice way to go home! Don't believe all the positive reviews from the big car rental companies for example Auto Europe and Discover Cars!!

Am liebsten würde ich minus 2 Sterne geben.
Die allerletzte Autovermietung auf dem Planeten.
Wir haben über Booking.com das Auto am Flughafen Thessaloniki für 10 Tage gemietet.
Die unverschämten Herren der Autovermietung teilten uns mit, dass unser Mietwagen nicht vesichert sei 930€ Kaution einbehalten wird bei einem Schaden und wir sollten diese abschließen sonst können wir den Wagen nicht übernehmen. Ich hatte bei Booking.com den Komplettschutz gebucht was diese Herren nicht interessieren. Da es schon 23.30 Uhr war und jede andere Autovermietung geschlossen hatte blieb uns nichts anderes übrig als die Versicherung zu kaufen. Ich nenne das Erpressung und Nötigung. Lasst bloß die Finger von diesem unseriösen Vermieter. Zudem was das Auto dreckig und ungepflegt die Reifen waren abgefahren. Eine zusätzliche Gebühr mussten wir noch zahlen wegen öberschreitung der Öffnungszeiten.

Ik heb een auto gehuurd bij Hellas Drive S.A en deze laten parkeren via een valet service. Bij terugkomst bleek er schade te zijn aan de rechteronderzijde van de bumper. Ik heb direct contact opgenomen met Hellas Drive S.A, en zij gaven aan dat hun eigen verzekeringsmaatschappij iemand zou sturen om de situatie op te nemen.

Ik heb foto’s en videobewijs waaruit blijkt dat de schade niet door mij is veroorzaakt. Toch heeft Hellas Drive S.A zonder verdere communicatie €1100 van mijn borg ingehouden. Sindsdien zijn ze onbereikbaar en reageren ze nergens meer op.

Het is onbegrijpelijk dat ik moet opdraaien voor schade die ik niet heb veroorzaakt. Dit voelt als pure oplichting. Ik raad iedereen ten zeerste af om hier een auto te huren.

Wees gewaarschuwd!

Alles super, unkomplizierte Abwicklung und netter Service. Buchen wir gerne wieder. Vielen Dank

Pessima esperienza macchina ritirata a Santorini, molto mal manutenzionata. Mancava l'acqua dei tergicristalli, un pneumatico era molto liso e la macchina nel complesso era piena di botte.

Il rapporto con società di noleggio auto Drive all'aereoporto Aktion di Prevesa e' stato perfetto. Auto prenotata online dall'Italia e tutto è filato correttamente sin dall'arrivo in aereoporto. Cortesia, disponibilità, puntualità e professionalità da parte dello staff Drive. Nessun problema o spiacevole sorpresa neanche alla riconsegna finale. Prezzo equo e auto sicura e affidabile. Consiglio Drive per il nolo auto in Grecia.

We’ve been coming to Crete for 24 years 3 times a year and have always hired cars to get around this beautiful island. We booked via Discovery Cars based on their customer rating of hire car companies. We chose K-Cars based at Heraklion airport with their 8.7 customer rating. On picking up the car seems that DRIVE Rent a car (white logo on red background) has taken place of K-Cars. On return there was a small scuff mark on forward drivers side bumper or which we were told would cost nearly €360 to fix (but they don’t fix it do they, this is how car rental companies rip off their customers and make their money) plus an admin charge of €60 for what???? This car hire company should be avoided at all costs as the other reviews state they are scammers and out to rip off their customers. We have never ever had an issue with any car hire companies ever especially in Chania and Heraklion airports. I will be contesting this charge until I see proof of its repair and full breakdown charges to remove a scuff!!!! Shame on you Drive Rent a Car, you’ve single handedly tarnished the beauty of Crete & its people.