Wrangler Online store Omdömen 

Excellent service

I have purchased 5 pair of your retro wrangler jeans and all 5 pair have rips right beside at least one of the rear pockets. It’s like the material is just coming apart.I have only had these jeans for 6 months or less. I have jeans from American Eagle that are 3 to 4 years old and are no where near close to having any tears. I plan to submit as many reviews as possible warning people of this poor quality!!!!!

This is my experience from Ireland. I studdied the site indept regarding the size, colour and strech I required. I ordered, paid and received on time as promised. Very pleased and have just ordered more items. Will report how this second order goes.
Regards
Philip O Callaghan

Aged 57, on Mounjaro, so loosing weight. Haven't fitted into nice jeans for years so I was over the moon to fit into a 36" waist.
Ordering was very easy and the jeans arrived in a good strong box. Will definitely be back.

Initially there was a delay caused by a recalcitrant Delivery Agent thankfully this was resolved by the
Wrangler Customer Care Team

I ordered th pant month ago with prepaid order but even after one month its was showing status only ordered then when I contacted from my end they saying that we are iut of stock. Till then no contact and even after the out of stock they do late the refund. Such a pathetic experience.

I bought some jeans. The quality seemed good but I did not like the style. They were returned immediately in January, dropped off at a parcel drop off, collected via a parcel delivery who confirmed it has been returned within 1-2 days. Its taken Wrangler a month to process and confirm receipt then they email to say they’ll pay me in 3-5 working days and to add insult to injury, they’re deducting £2 as a “refund processing fee”. Whilst I disagree with the processing fee, I can accept it if their customer service and refund process is immediate. To take a month and still charge a fee is an insult. I’ll think twice about ordering Wrangler and I hope you do too.

Great customer service experience! we made a typo error on email address. They responded with 12 hours and matter resolved in a further 2.

Tragedia. Zamówienie opłacone, a tu email o braku towaru, przy czym na stronie nadal można go zamawiać. Infolinia nie działa, na e-mail brak odpowiedzi, kasy ze zwrotu też nie ma. NIE POLECAM

I called their customer service for a return and got a friendly young man on the other side that he listened to my problem and promptly assured me that he will help me to solve it, which he did in a short time and he sent the ultimate and perfect solution as an attachement to my e-mail address. Ready for me to use. Thank you! This is now the second time he helped me. Thank you again!

I wish I'd read the other reviews first!

Admittedly, I did order over the Christmas period, but the delivery was not smooth. I ordered the jeans on the 28th, and after a few days I got a Yodel tracking link. For five days it stated the jeans had left Wrangler, yet yodel hadn't got them. I tried to ring the stated customer service number for Wrangler, only to get a non English language pre recorded message essentially saying the number was dead? I had to google an alternative number. When I finally got someone, I was told the jeans come from a foreign warehouse, and that the tracking will not work until they arrive in the UK. This was not explained at order. When they were out for delivery, I could not change the date, leave with a neighbour, or safe place! Result was the courier came when I was out and just left. I finally received them two days later.

Upon checking fit etc I found the jeans had an elasticated jogger style top that was not shown on any of the website pictures? I immediately returned them, only to find this would cost me £2, which was not made clear at purchase.

Again the same routine happened. I watched the tracking and it said on the 13th Jan they had been delivered to "Lee Jeans" and that I'd get my refund in 3-5 days. 7 days later - no refund. I again had to chase the process and was told "we've done it today". I now have my money back, less £2

All in all a really bad experience and one I'll not do again. I love Wrangler Bryson Jeans, but I'll never buy direct. As others have said I then used Very to get a pair and their process was spot on all the way. I have no doubt M&S will be too.

I would urge Wrangler (Lee Jeans) to listen to these reviews and take note. I wish I had before ordering.

6th March Update - despite the comment from Wrangler saying they'd be in touch, no such contact has been made. I simply received an email reminding me my refund had been processed

I'm not going to even waste my time writing a full review about Wrangler. My first experience has been so bad I will NEVER shop with them again.
Everything from chasing my "orders" for WEEKS to chasing my "returns" for WEEKS.
Quite simply don't purchase from this business!
Simple as that!

I had bought a pair of Wrangler Barbie Jean for my daughter 8+months later they had split from the top leg area across to the rear - having contacted customer service of this issue they were quick to identify the Jeans were faulty and refunded the cost of the Jeans and as a sign of goodwill also gave a coupon discount for the next new pair !!

Purchased some wrangler retro jeans and in less than a year there is a tear by the back pocked. Clearly these are not meant to last. Shame as a good fit…response says will contact me to further discuss the issue however nobody has been in touch - flaky like the jeans

Recently made my first order with Wrangler. I noticed after placing my order that I didn’t receive a confirmation email, it turns out I had put the wrong email address in - whoops!

Luckily I had screenshot the confirmation when I made the payment so I was able to quote this when contacting the Wrangler customer service team.

The lovely Marco was quick to respond and has taken time to keep me updated on the status of my order. This is fantastic service and really appreciated. Thank you Marco!

Super god service og de fedeste produkter 🤩
Jeg elsker Wranglers retro stil og lige pt er jeg forelsket i hele Lainey Wilson serien,- wow det er fantastiske lækre modeller.
Jeg modtog på et tidspunkt desværre et par defekte bukser, men kundeservice stod klar med hjælpen og sendte pengene tilbage.
Jeg har kun godt at sige om Wrangler, klart 5 ⭐️⭐️⭐️⭐️⭐️

I placed an order on the Wrangler website, believing it was a genuine and reputable company. Unfortunately, this has been a nightmare experience.

Despite assurances from customer service, my parcel has not been delivered. The tracking information is a mess, with repeated updates saying, "Sorry we couldn't deliver" or vague status updates that lead nowhere. I’ve waited over a week, and still no parcel!

The lack of transparency and efficiency is shocking. To make matters worse, the customer service responses are unhelpful and dismissive. It feels like I’ve been scammed, and I’m now forced to raise a payment dispute with my credit card provider to get my money back.

This is the worst shopping experience I’ve ever had. Wrangler, I expected much better from such a big name. Avoid at all costs!

Returned two pairs of jeans and its been over a month and I still haven’t been reimbursed. Called a dozen times, they say there’s a delay because of how many people are returning things. First they said a couple weeks, a month later they say 2-3 weeks. At this rate it’ll be two months until I see my refund. The company is terrible and I will never buy again direct it’s the worse customer service I’ve ever seen.

First jeans to rip. Right after warranty elapsed. Unfortunately, others have experienced the same defect and it was never addressed by quality control.