Ethnic by Outfitters Omdömen 

I sent 2 items back nearly 4 weeks ago emails back and forth saying I will get refund, I paid through PayPal and refund has been pending for over a week. Rubbish customer service first time buying and my mistake I spent over £127. Will never buy again. They fine to take our money but they have problem refunding. Always sends automated emails back..DO NOT BUY OFF THEM. I have raised complaint with PayPal. They have my items and now I am down in over £30.

They refuse to give refunds. DO NOT BUY

Worst experience ever. Anyone who is thinking of buying from them please change your mind. Go to khaadi or Junaid Jamshed if you are from UK. I have ordered two dresses from ethnc a month ago. Never received the order. Parcel was lost by royal mail and was returned back to them already but still I have to keep calling them and email for a refund and they charged me for delivery and return cost. I have never received the order in the first place. Royal mail lost the parcel and I have been charged for delivery and return cost. I wish I have never purchased anything from them. Its so unfair for charging me for delivery and return cost.

Most of their clothes shrink. If you buy one that fits you right you won’t be able to wear it after washing!!!

I ordered three outfits from the online store in Pakistan, and only two of them arrived. I lodged a complaint about receiving only two items (despite having paid for three), and sent all the photo evidence. Then I got an email (only after asking for an update mind you!) saying that they investigated, couldn’t find any discrepancies, and therefore could not help me. I told them what the discrepancy was! I provided the evidence! And yet their customer service was entirely unhelpful. I’m waiting for them to respond to my email about the investigation process, because I haven’t the faintest idea how else to explain I didn’t receive my item. I will be calling tomorrow also.

I had a very bad experience for refund with ethnic uk. They post their items when you buy the every next day. But if u are looking for a refund then they take very long to refund your money. So just be careful may be you have to call them many times to get your money back. This is my honest experience with them.

The fabric of my outfit was stiff, synthetic and with a sheen rather than breathable soft and natural feel that one expects from cotton outfits. Highly disappointed.

It is so fake... I ordered a 3 piece unstitched dress in sale and they have sent me a garbage 2 piece
. I don't know how to post the video of the article I have received otherwise I would have shown. I have informed you through mail and insta

Refund still not processed really bad communication it has been 3 months don’t shop from them safe your money

Sent me the incorrect trousers despite the description of the suit on the website stating it comes with off white culottes, they sent me teal ones. Asking me to return the full suit at a cost to myself despite it being their error. Now refusing to send the correct trousers because I don’t want to return the full suit!

Worst experince.
Exchange and replace is so hard.
Only demanding pictures.
Wasting time
With no solution
Website offers 4 different sizings,but order come says free sizing, and it was fitted like medium size.
What's wrong with their sizes.
Worst experince.

I had ordered a suit from ethnic, but I received the wrong and damaged item. It's not even a complete suit there is only a see-through shirt without a slip, and the shirt is also damaged at the neck. The tag is half torn as well. I have submitted a return request, but I haven’t received any reply yet. According to their policy, returns must be made within 14 days of purchase. How am I supposed to return the item if no one responds.

Disgraceful. I still have not received my order and no refund either. I keep receiving one liner from customer service that someone will look into my concern and get back to me!! See all my reviews below. Order was placed at the end of April with extra paid for 48 hrs delivery. It js 14th June and I am still waiting!!

Absolutely disgraceful customer service ,I returned the item, Ethnc are stating the item hasn’t been received. Even though royal mail are a trusted delivery service in the uk. Tracking shows they have received the item. Ethnc Can’t even give me a £40 refund how vile. It has been two weeks still no refund! I returned the item back to Ethnc warehouse the next dare from receiving the QR code. You are supposed to be a Muslim company I will never ever in my life of living on earth ever order or buy in store from Ethnc again. Terrible customer services constantly emailing me stating the same pathetic paragraph basically to no avail helping me or refunding me. You don’t look after your customers and I would have spent a lot of money in future with ethnc if you provided the correct customer service and refunded me. Vile

I saw reviews here and changed my mind because most of reviews were really bad. But once I saw one good review I decided to give it a try. I ordered from Ethnic and got everything I ordered. Everything came well packed and it didn’t took that long. My package wasn’t heavy I believe I had to pay extra for custom/tax. But I had good experience with Ethnic.

Omg..the material not silk not cotton or lawn or even winter written as cambric so bad see-through material. Before it had good fabric for summer as I bought so much from them but this time it's very poor never gona buy again..

The thing is we live in Islamic culture and we used to love ethnic clothes earlier because they have full sleeves but now there’s just crop slip under shirt. Everything is see through. That is really wrong. The designer should make slips according to islamic culture not abroad cultures. They should be ashamed of this act.

Cancelled my order and now it's been 3 weeks!! No refund!
Awful company with no customer service. Now I have to go through my bank to make a claim. I can't believe these thieves don't feel like giving people's money back once they cancel an order.

I ordered 5 outfits and I only recieved 2. I waited and then contacted as did not receive my remaining 3 clothes - it has been absolutely challenging to try and get this issue resolved and as basic as contacting someone. They tried to justify the issue by saying that they contacted Royal Mail and ‘the parcel looked full’. Had I known this company was so incompetent i would have never placed an order. I will not let them get away with this. I demand this be looked into via security cameras and for my issue to be resolved - I either want my outfits or a refund on those items which were not sent to me. Don’t know how such people can sleep at night

Fraudulent & Unprofessional – Avoid This Brand!

I placed an order and paid the full amount via COD, but some items were missing. I have been regularly following up for over a week, providing all the required proof, yet I have not received my refund or any proper resolution.

Instead of addressing complaints, this brand ignores messages and even deletes negative comments to hide their terrible customer service. Deleting feedback won’t change the fact that they took more money than they should have and failed to deliver my complete order. This is nothing short of fraud.

If you’re thinking of purchasing from them, DON’T. They are unprofessional, irresponsible, and completely unreliable. I will escalate this further if I don’t get my refund immediately.