Ethnic by Outfitters Omdömen 

Worse people to deal with, missing items, kept mailing them about it no response and phone number no answer.

I ordered 2 dresses from ethnc.pk ..the dresses arrive in good condition..my only complain is , I was charged for Dhl and skynet deliverd the parcel ..I just want to request the company to charge accordingly..please don’t charge for premium services and send my skynet ..their international shipping charges as compared to sana safinaz is way more …I realy liked their outfits ..hope they make some changes in courier charges …make it more reasonable for us to order …

I had a very unfortunate experience with this shop. First, I want to say that I came out of country for my family, in which my friend wanted a dress. I came into this shop with hopes, but was rather disappointed in the rough collection and high prices. Later, my mom went and bought a dress for around 26,000 rupees whilst I was bedridden at home. Absolutely no one at the shop informed her that the dresses on sale are subject to no refund or return only to be changed in size. The board that stated this policy was also not in sight and later brought up when complained to. Unfortunately, my friend did not like the color and fitting of the dress as it seemed to big on me and we are roughly the same size. With some hope, my father called customer support to simply explain what happened and asked if it were possible to only change the dress with another from the shop- NOT refund. Customer support dismissed us and was insistent on their policy, refusing to acknowledge our problem. Full honesty- if you want to absolutely waste your money come to this shop- otherwise you would be better off buying clothes from a local dealer in any mall selling a better piece for less. Thanks!

I ordered online and the product was stained and DAMAGED about a month ago and i talked to the sales person and he said he will refund and we sent the product back but its been 1 month and i still havent recieved the money and every time i call they say 1 day and nothing happens. Such a horrible customer service ,highly disappointed never ordering again.

I live abroad. Ordered few clothes .After two weeks with no response and update on delivery status, I sent them email . After my email they delivered. When i opened pack , one item was missing.
There was no dispatch order email, no missing item update email and all this process was such a pain. I accept their apology and waiting for return payment which suppose to come last week. Sending them email and no response. Such pathetic customer service.

Placed and order came with missing trousers, emailed ethinic no reply, rang them and they said they cant help as should ve contacted them within 2 days. It doesn not state anywhere on thier website that had to contact within 2 days. Rubbish customer servics.

Kids tops should have button ls or big enough for the kids to be able to put them on comfortably. I fail to understand how they make products with such fundamental flaw. Dont they have try outs before finalizing the design. I got a kurta for my 3 year old and her head didnt go through the tiny hole with no buttons. Just plain stupid.

Awful customer service returned two outfits, lied that there were makes on one of them however I took pictures and proved there were no marks, they then rang me and confirmed they would refund me for both outfits, refunded the cheaper one but not the expensive one. If I could give them 0 star rating I would do not purchase online outfits from Ethnic

I ordered from them and then they stole money from my card without my knowledge they are frauds please be aware.

Customer service and over all shopping experience is great

I had a very disappointing experience at the Ethnic store in Dolmen Mall Lahore. I was given damaged items, and when I went to claim an exchange, the staff told me that I could only change the product from the same branch where it was purchased. This policy was not mentioned anywhere on the receipt, which is extremely misleading.

When I requested help because the branch was different but the brand is the same, the staff became rude and refused to accommodate me in any way. I’ve never seen such an unhelpful and inflexible policy from well-known brands. Other brands are always cooperative, but unfortunately, Ethnic’s behaviour and customer service were very disappointing.

I hope the management looks into this and improves their customer service, because this kind of treatment pushes loyal customers away.

This company totally fraud
I order 1 parcel this company sending 2 same parcels after I ring company
Phone pick operator ask not return money I give you voucher this ETHNC COMPANY
Rip off
This company fake

The worst place you can order from. Literally the worst. They claimed they will deliver through DHL but then handed over the package to skynet. Skynet handed over the package to UPS who then kept changing the delivery time/instructions. They removed one dress from the order for quality reason but still charged me for it. 15 days and still no funds are returned. I am still waiting for the package and still waiting for the return.

Brought a outfit from them for £50 and it was ripped, the quality of the kameez was so bad and thin, you could see everything underneath, for a pakistani company i want to ask them what were they thinking? if i wore this in Pakistan id be stoned or assulated. It was not worth £50, the stitching was not good at all and I will never buy from them again.

Avoid this company at all costs. They claimed my package was lost and refused a refund, then suddenly “found” it only after I threatened legal action. The clothes themselves are see-through and poor quality, and the way they operate shows a complete lack of integrity and morals. Dishonest and disappointing from start to finish.

Overall brand is good also fabric is soft.. Good experience with ethnic.

Only if I had read these reviews before giving this scam company Ethnic business. DO NOT BUY FROM THIS COMPANY. THEY WILL SEND YOU WRONG SIZES AND WHEN YOU RETURN THE CLOTHES THEY WILL TAKES WEEKS TO REPLY AND WILL NOT REFUND MONEY IN FULL. THEY WILL CLAIM YOU HAVEN'T SENT ALL THE ITEMS BACK TO KEEP YOUR HARD EARNED MONEY. I SENT EVIDENCE OF ROYAL MAIL SLIP AND WEIGHT RECEIPTS BUT THEY CHOOSE NOT TO REFUND ME.SCAM ALERT.
The clothes are huge, cheap quality Photo are different to the actual product.

The best customer service at White City branch which is newly open very helpful staff and made my return so easy what I bought online they return that at store without any hassle.

If you pay by PayPal they will never help you if you just changed your mind and they favour the seller.

The company’s messages are a waste of time and it took me over 2 months to get a refund and delayed it further saying PayPal will refund me.

I got a refund for 1 item and the other item said they never received it back which was very convenient.

I finally just left it as what they have done to customers will come back and haunt them,

I would never buy from this company again and please think carefully if departing with your money as if you have to refund you will never see your refund .

A dishonest and untrustworthy company.

Alsalam Allium
Mny ek dress order kea toba total see-through... Yar had ho gai ap log dress ke puri payments lety ho r dress esy?.. shirt k nechy chalo koch use ho jata hy trouser ka kia kren hum? Khuda ko mano bhai