They listened to my request and followed up with it, even though in the beginning they said it couldn't be done they managed to get it done in the end. They kept me updated on any new development
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Il giorno 8.2.2026 ho fatto un ordine sul sito Braun Italia di un prodotto commercializzato da ESW France. Dopo l'ordine ho letto le recensioni di ESW, constatando che molti acquirenti avevano segnal... Se mer
Företaget har svarat
ho effettuato un ordine il 31 gennaio sul sito Oral B. Al momento dell'acquisto il prodotto è indicato come disponibile e spedito in 3/5 giorni. Ad oggi, dopo 10 giorni, nessuna spedizione è stat... Se mer
Företaget har svarat
I received the ordered items as scheduled. The purchased items are for my daughter, but since they were sold out at the shop I usually use, I searched online from Japan for shops worldwide.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Worldwide Ecommerce. Made powerful. Made simple. At ESW, we partner with growing and established brands to create streamlined, secure, customer-centric ecommerce experiences. Our innovative technologies and deep experience mean you get better market analyses, customer insights, and personalization, as well as reduced risks of non-compliance to trade regulations and fraud. Your experience matters to us, too, so we’re committed to exceptional customer success support, and tailored market and performance improvement strategies. Have a question about an order? Contact us directly at: https://service.esw.com/contact/
Kontaktuppgifter
4,2
Bra
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Servizio rapido ed efficiente
Servizio rapido ed efficiente, Allison Huamani mi ha risposto immediatamente, grazie
22 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Maria,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
My tracking number wasn’t correct
My tracking number wasn’t correct. I made a request in the morning and I got a very fast response. An employee (R. Mattis) helped me very professionally and fast. I am very satisfied with this experience.
20 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Rocco,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Svar från ESW
Dear Wiktojaa,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Thank you for correcting the address as…
Thank you for correcting the address as requested.
19 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Peter,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
The support department and Ivan Vicente…
The support department and Ivan Vicente Cacho helped me to solve my problems in 2-3 days, but it was solved and I am happy with this.
20 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Alexandru
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Excellent
Isabela helped me with everything I needed and more. She was extremely quick, attentive, and responsive. An amazing customer service experience.
18 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear SM,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Gina did an awsome Job
16 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Jan,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Give Steven Rosas a raise!
Steven Rosas was very helpful with the issue I encountered. His response was clear, structured and addressed my problem effectively.
17 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Thei,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Quick response and issue resolved.
Quick response and issue resolved.
17 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Damaris,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Sommige went wrong with the delivery…
Something went wrong with the delivery and this was resolved properly
10 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Maryam,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Thanks marta
17 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Gianluca,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Karin with ESW Customer Support was Great!
My package was lost and the issue was resolved to my satisfaction. The best part was the constant communication to ensure all went my way. Thank you to Karin for everything! Professional and courteous!
14 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Rachel,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Svar från ESW
Dear Michaela,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Unhelpful customer service
I ordered some items for my wife from their Victoria's Secret online store thinking that I would not find a better place to shop for this brand in my region. However, I was terribly wrong, because after a very long wait for the shipment itself, when I received it, it turned out that it contained only a small part of the order. I immediately contacted customer support believing that my problem would be quickly resolved. I was wrong again, however, as after waiting two days for a response, I was denied further assistance. They stated that my products had been shipped correctly, which I knew full well was a lie, and even if it wasn't, I don't want to believe that they made the effort to investigate my case. I finally know what I received and what I didn't. Are they really accusing me of lying about this case for such a ridiculous amount? They recommend contacting the carrier, who, as I have learned, cannot help me much, because the package was not damaged on delivery. My wife and I are sincerely disappointed and distraught by this turn of events. Online shopping has never been so stressful before. I do not recommend their service.
15 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Rafal,
I am sorry to hear your feedback.
I can see you reached out to our customer Service team with your query and that they are currently checking into this further with the carrier and will follow up with you shortly,
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
Initially I had very bad service with…
Initially I had very bad service with the agent I was speaking to. Karin Veramendi was not only super dismissive, but it felt like they didn't care and didn't even try an ounce to help me out. I presented my problem with all the evidence and really need help, but they instead didn't give me a single option and kept trying to dismiss my case without helping. Very unhappy and disappointed with this person.
The second agent to step in, Steven rosas, this person was extremely helpful. They're the only reason why I've changed my zero stars to five stars. Thanks Steven. You were extremely helpful and gave my fair options to solve my problem! I'm very happy how it all turned out.
11 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Cindy,
Thank you for sharing your recent experience, your feedback is extremely important to us.
I am sorry to hear that the inital responces were not handled correctly and I would like to assure you that we will address this internally with our team.
I would also like to thank you for sharing your feedback on the second interaction and im glad that we were able to resolve the issue for you.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Was glad this was able to be resolved…
Was glad this was able to be resolved and city and postal code corrected would have rather kept my order and receive it then to have to wait for refund and repurchase.
12 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Jen B,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Really kind, swift and capable Customer Service Support
Really kind and swift in their reply's. Willing and capable to find a suitable solution.
Reassuring to know that customer service is so well organised when ordering at the VS Webshop.
11 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Swift and efficient customer service
Super Fast response to take care of my online order issue
10 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Emily,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Fast reply
Fast reply. Very professional and incredibly helpful! Many thanks!
10 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear T Hopwood,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Son ustedes unos estafadores y…
Son ustedes unos estafadores y snverguenzas,no deberían de existir y no hay forma de comunicarse con ustedes.
7 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Antonio,
I am sorry to hear your feedback.
Thank you for sharing the additional information, You didnt however share any info relating to an ESW order that would help us assist you with your query.
A member of our customer service team will reach out to you via the email address you provided to further assit you.
In the mean time If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.