They listened to my request and followed up with it, even though in the beginning they said it couldn't be done they managed to get it done in the end. They kept me updated on any new development
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Il giorno 8.2.2026 ho fatto un ordine sul sito Braun Italia di un prodotto commercializzato da ESW France. Dopo l'ordine ho letto le recensioni di ESW, constatando che molti acquirenti avevano segnal... Se mer
Företaget har svarat
ho effettuato un ordine il 31 gennaio sul sito Oral B. Al momento dell'acquisto il prodotto è indicato come disponibile e spedito in 3/5 giorni. Ad oggi, dopo 10 giorni, nessuna spedizione è stat... Se mer
Företaget har svarat
I received the ordered items as scheduled. The purchased items are for my daughter, but since they were sold out at the shop I usually use, I searched online from Japan for shops worldwide.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Worldwide Ecommerce. Made powerful. Made simple. At ESW, we partner with growing and established brands to create streamlined, secure, customer-centric ecommerce experiences. Our innovative technologies and deep experience mean you get better market analyses, customer insights, and personalization, as well as reduced risks of non-compliance to trade regulations and fraud. Your experience matters to us, too, so we’re committed to exceptional customer success support, and tailored market and performance improvement strategies. Have a question about an order? Contact us directly at: https://service.esw.com/contact/
Kontaktuppgifter
4,2
Bra
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Karin Veramendi thank you very much for…
Karin Veramendi thank you very much for your help!!
10 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Sofia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Gina was prompt in helping me amend my…
Gina was prompt in helping me amend my shipping address. Many thanks
7 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Lesley,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Perfect diligence
I had a question about my order confirmation and payment via PayPal not showing in my email account. Ivan Vicente Cacho answered diligently and told me to look in my spam/junk mail and there it was!
Merci so much Ivan! :0)
4 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Luce,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Denial of receipt
I am very pleased with the attention given to my request
I really felt I was considered and my ptoblem seriously considered
3 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Penduff,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Bonjour très décu .Commander sur le…
Bonjour très décu .Commander sur le site vs.J'ai un numero de suivi mais quand je vais voir sur le site ou en est ma commande car elle a du retard .il me marque désolé soit mon numero de suivi n est pas bon ou adresse mail lol .le numero de suivi le site victoria secret me la envoyer sur mon adresse mail donc l adresse et bonne et le numero c est celui qui mon transmis et pour leurs super contacte aller sur l adresse vs_ support ....c est n importe quoi .
5 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Virginie,
I am sorry to hear your feedback.
A member of our customer service team will reach out to you shortly to assist you with your query.
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
Fast problem solution
Prompt answer, really helpful service and complete satisfaction with the solution.
4 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Lenka,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
J’ai eu un problème de commande sur le…
J’ai eu un problème de commande sur le site de vitoria’s secret et le service après ventre était très réactif pour résoudre le souci (ils m’ont remboursé assez vite en 5 jours, était fait). Merci Isabela
21 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear David,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Isabella has done a great job
1 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Arayansh,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
La atención fue muy rápida
La atención fue muy rápida, fueron atentos y logré resolver mi problema, muchas gracias
28 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear Sandra,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Satisfaction with Attila´s help
Very satisfied with help of Attila Krisztian Pan regarding my problem. He helped to solve me all and he was very helpful, thank you so much, K.
30 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear Katarina,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Svar från ESW
Dear Olivia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Prompt and efficient support.
29 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear Doris,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Svar från ESW
Dear Kaira,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Svar från ESW
Dear Carla,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Svar från ESW
Dear Jane,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Very helpfully customer support all my…
Very helpfully customer support all my inquiries were answered and my problem was resolved.
28 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear Customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Svar från ESW
Dear Ayesha,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Concerning stuff and a very nicely fitting bra!
At first I couldn't see any progress concerning the package tracking. The parcel didn't arrive on the estimated date and and I was a little bit concerned. So I reached out and contacted the company about the issue and they came back immediately saying they were going to look it up. Finally the package arrived after 2 days anyway, but they still came back to me just to make sure I received it. So I really appreciated their concern and immediate response. Also, I was really content to find out the fit was very nice, and the bra I bought seems to exceed my expectations!
23 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear Despoina,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
The Customer Support Service was great…
The Customer Support Service was great and very professional, I also want to mention the great service of Ivan Vicente Cacho, who was guiding me with my issue.
23 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear Valerie,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
incorrect amount on the parcel in the invoice
Hello! I can't receive my Victoria's Secret orders, because the store put the order amount on the parcel, excluding discounts, twice as much as it was paid for. does not match the amount in the invoice, customs has delayed all parcels. The store is not responding, how can I fix the situation? Who should I contact?
21 maj 2024
Omdöme utan inbjudan
Svar från ESW
Dear Evgeniya,
I am sorry to hear your feedback.
A member of our customer service team will reach out to you shortly to assist you with your query.
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.