They listened to my request and followed up with it, even though in the beginning they said it couldn't be done they managed to get it done in the end. They kept me updated on any new development
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Il giorno 8.2.2026 ho fatto un ordine sul sito Braun Italia di un prodotto commercializzato da ESW France. Dopo l'ordine ho letto le recensioni di ESW, constatando che molti acquirenti avevano segnal... Se mer
Företaget har svarat
ho effettuato un ordine il 31 gennaio sul sito Oral B. Al momento dell'acquisto il prodotto è indicato come disponibile e spedito in 3/5 giorni. Ad oggi, dopo 10 giorni, nessuna spedizione è stat... Se mer
Företaget har svarat
I received the ordered items as scheduled. The purchased items are for my daughter, but since they were sold out at the shop I usually use, I searched online from Japan for shops worldwide.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Worldwide Ecommerce. Made powerful. Made simple. At ESW, we partner with growing and established brands to create streamlined, secure, customer-centric ecommerce experiences. Our innovative technologies and deep experience mean you get better market analyses, customer insights, and personalization, as well as reduced risks of non-compliance to trade regulations and fraud. Your experience matters to us, too, so we’re committed to exceptional customer success support, and tailored market and performance improvement strategies. Have a question about an order? Contact us directly at: https://service.esw.com/contact/
Kontaktuppgifter
4,2
Bra
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ESW
Dear Happy,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Raj muchas gracias por tu ayuda y por…
Raj muchas gracias por tu ayuda y por la rapidez con que solucionó mi inconveniente.
14 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Mirtha,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Svar från ESW
Dear Anna,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Hershey Galalio was a greatfull…
Hershey Galalio was a greatfull assistant.
I had issue with an order which i didn't recieve in time. The customer care service was efficient and fast to answer my request and to solve my issue.
I am greatfull i reached to them because they reassured me and were always available.
Would reccomend to check if you find issue with anything they can help you with
10 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Federico,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon and we hope you enjoy your goods.
Kind regards,
ESW Customer Service
Marta was great and very fast to reply…
Marta was great and very fast to reply and solve my issue! Thank you!!
10 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Heba,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Thank you for your prompt response and…
Thank you for your prompt response and actions.
9 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Suyashi,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
They took they’re time with me and…
They took they’re time with me and really tried to understand the issue. They we’re willing to find solutions to solve it and were always kind and respectful in their words. Also they reply fast. Loved it, would recommend !
7 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Kimi,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Bonjour
Bonjour
Franchement je suis vraiment satisfaite d’avoir vous contacter merci beaucoup pour votre service c’est trop rapide et à l’écoute aussi merci beaucoup encore fois ❤️❤️❤️❤️
Poêle Attila Krisztian merci beaucoup à toi tu es le meilleur ❤️❤️❤️ franchement merci beaucoup pour ton aide
7 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Nabila,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Isabela
Isabela went out of their way to help me , and was able to resolve my problem with ease. Great experience!
6 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Haley,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
I would like to take the opportunity to…
I would like to take the opportunity to express my gratitude to Ivan Vicente Cacho from the customer service team of Victoria’s secret. His assistance was immensely helpful, and I want to thank him for his respect and the considerable effort he put in to help me. Ivan addressed my issue with great professionalism and successfully resolved it. I deeply appreciate his dedication and support.
4 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
The team was very responsive and…
The team was very responsive and responded to all my queries!
2 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Alexandra,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Great customer service
Great customer service! Quick reply and helped me with my complicated problem
2 juli 2024
Omdöme utan inbjudan
Svar från ESW
Dear Customer,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Amazingly quick and thorough response
Amazingly quick and thorough response by Eric Beliveau. Problem was given a solution, solved in 2 minutes.
29 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Claudine,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
My delivery with Gina Lozano
Dear Gina Lozano,
I am writing to express my sincere gratitude for your exceptional assistance with the delivery of my Victoria's Secret order. Due to an error on my part, I had entered the wrong address, and you went above and beyond to ensure that my package was delivered correctly and on time.
I greatly appreciated the daily updates you provided, which kept me informed and reassured throughout the process. Your dedication and professionalism made all the difference.
Thank you once again for your outstanding service.
Best regards,
Maëva Francklin
18 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Gina,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Customer support was really fast and…
Customer support was really fast and effective. They helped me change an address for my order within 24 hours. Really appreciate the help Karin!
25 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Man,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Ivan Vicente Cacho
Great experience. Solved my problem in a timely manner
25 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Amalia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Estoy muy satisfecha por la atención …
Estoy muy satisfecha por la atención recibida gracias
24 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Lina.
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We hope you enjoy your order and look forward to serving you again soon.
Kind regards,
ESW Customer Service
Great
It was a bit difficult to find how to change the wrong address on the web site of Victoria Secret. Apart from that in a few hour I received the help I needed
24 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Claudia,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind regards,
ESW Customer Service
Horrible customer service no…
Horrible customer service no accountability for orders not delivered
24 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Adam,
I am sorry to hear your feedback.
I can see you reached out to our customer Service team with your query.
I have asked the team to investigate this further with the carrier and they will get back to you a.s.a.p with an update on your query.
If we can be of any further assistance, please do not hesitate to reach out to our customer service team for assistance.
Kind regards,
eSW Customer Service.
She was so helpful and quick.
23 juni 2024
Omdöme utan inbjudan
Svar från ESW
Dear Damneet,
Thank you for sharing your recent positive experience, your feedback is extremely important to us.
We look forward to serving you again soon.
Kind Regards,
ESW Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.