ESW Omdömen 4 250

Ordine effettuato il 14 gennaio sul sito Braun. Al momento dell'acquisto e ancora oggi, il prodotto è indicato come disponibile e spedito in 4 giorni. Purtroppo dopo 14giorni nessuna spedizione è stata effettuata. Il peggior aspetto è l'assistenza clienti: solo mail e solo risposte assolutamente generiche.

I had a fantastic experience with Nordstrom’s customer service! I reached out with a question about my order and was assisted by Selene, who was incredibly helpful and friendly. She was professional, patient, and made the whole process so smooth and stress-free. I truly felt valued as a customer, and it’s so refreshing to receive such excellent support. Thank you, Nordstrom, and especially Selene, for going above and beyond!

Unfortunately I had ordered a wrong item/ wrong ring size for my wife.
The hotline support was fast, very friendly and supportive.
PEREFCT SERVICE OF A PERFECT JEWELLER/ BRAND!!

I reached out to request a price adjustment on a purchase I placed shortly before a discount was announced, and GANT handled it flawlessly. Andy Tran was my point of contact, and he communicated promptly, clearly, and followed through without delay to process the discount.

This is what I call superior customer service—thoughtful, efficient, and customer-focused. Great job, Andy, and kudos to the entire GANT team for standing behind your customers!

I purchased earrings from Nordstrom’s to be delivered to Canada. Trusting the process through vendor and shipper, my “parcel” arrived 2 weeks later. And by parcel, I mean a sealed yet EMPTY box. Unless you count the brown paper included of course.
It’s been 10 days and numerous emails back and forth, still no resolution, they’re “looking into it”. They recommended I purchase another pair of earrings while in stock while it’s being looked into, I’m hoping that was a joke.
Buyer beware. It’s up to you to prove you didn’t receive an item. Outside of a picture of an empty box, I’m not sure how else to do that. No escalation process provided and Nordstroms washes their hands of it and says it has to be resolved by ESW.

Ho ordinato dal sito di Braun Italia, il 20/1/25 siamo al 24/1 ho avuto solo la conferma della avvenuto pagamento (cifra considerevole). Non ho ancora avuto informazioni sulla spedizione, nessuna e-mail col tracciamento e nessun pacco.
Ho scritto all’assistenza che mi ha fatto una risposta inutile, chiedo come fare, se posso annullare e riavere i miei soldi.

Very fast answer from the customer services, great prices and variety of products

I received the ordered items as scheduled.

The purchased items are for my daughter, but since they were sold out at the shop I usually use, I searched online from Japan for shops worldwide.

Although it was my first time using this shop, I am satisfied with their prompt response, courteous guidance, and reliable delivery.

Shelly Le, thank you for your kind assistance!
From Japan.

Some screws came loose and were lost from my Raptor vest, so I contacted customer support to ask if they had any spare parts they could send me. I live in Japan, and they kindly put me in touch with their local representative here, which turned out to be a DirtFreak store.
The poor guy there actually had to remove screws from a brand-new Raptor vest in stock to help me out — which I genuinely felt bad about. That said, the customer support experience itself was excellent. The support agent I spoke with, Jun Nguyen, was very kind, helpful, and responsive. Big thumbs up to him.
As a small suggestion for the future: for racing gear, it might be helpful to sell or keep spare parts like screws readily available, so no one has to take parts from new products. Just my personal opinion.
Overall, great customer support.

My enquiry was responded to very quickly, investigated and resolved within a couple of hours. I am very impressed with the service I received.

Very helpful, fast and friendly

Excellent service. No problem with exchanges and always willing to assist you if needed. Thank you for the great service!

Jun Nguyen really helped me in my concern. Really appreicate you in great customer service. It was so quick and helpful. Thankyou!

Fast to the point reference to products and procedure

I a prompt response regarding a purchase from Nordstrom.

My package was delayed for certain reasons, and Jun Nguyen helped me identify the cause. He was polite and handled my issue professionally. Thank you for your work.

I had received notification that my package had been delivered but I did not get it. I asked for assistance from Nordstrom and their representative, Shelly ale was very helpful. She investigated and responded very quickly. And the good news is that I did receive my package but through a different company. Thank you Shelly!

Ordine effettuato il 10 dicembre sul sito Braun. Al momento dell'acquisto e ancora oggi, il prodotto è indicato come disponibile e spedito in 4 giorni. Purtroppo dopo 13 giorni nessuna spedizione è stata effettuata. Il peggior aspetto è l'assistenza clienti: solo mail e solo risposte assolutamente generiche.

I made a mistake in my delivery address when placing my order. After realising this, I contacted ESW to rectify the issue and the ESW staff promptly rectified it before the order was shipped.

Great service

Very helpful, Greatly appreciated! Thank you very much! Your grateful friend Cisco