ESW Omdömen 4 250

Ho effettuato un’ ordine da esw per Oral B , mi hanno addebitato l’ importo ma non ho mai ricevuto mail di conferma e non riesco a mettermi il contatto con l’ assistenza clienti. Non so come risolvere il problema

Very nice service, thank you

No way to contact them, no reactions, no mails. As a partner for hasbro they took my money and did nothing.

I loved shopping with Nordstrom, and never had an unpleasant experience when they shipped my packages to Jamaica with BorderFree.

Now they have contracted ESW for international shipping, and I made my first purchase over three weeks ago, and to this date I have NOT RECEIVED MY ORDER!

(They) keep sending me updates laced with apologies, but still cannot resolve the customs issue that's apparently the cause of this problem. I have received my packages from Amazon and other shipping agencies with no issues, so what ESW keeps citing makes no sense to me.

Nordstrom,..love your products, but I will wait until I go States-side before I spend another dollar on your products.

Update (16/10/2025). Received emails late yesterday evening that my package has FINALLY been released by customs.

My order is late, and no one from your side bothers to call and let me know why my order is delayed. It was supposed to be delivered on the 10 of October 2025. Yet no contact was made.

Very quick and efficient response to my request to cancel an order, much appreciated.

Appreciate your clear and quick response — very helpful!

Stephen was amazing and an incredible help!! Courteous, efficient, and great resolution. Very satisfied with his assistance!

I recently ordered an item that got stuck in customs. I was unable to resolve the issue on my own so I asked customer service to help. Marielle was assigned to my case and they were so incredibly helpful. They provided me with regular updates and did everything they could to fix the issue. Ultimately the item was not delivered, but Marielle was able to get me a full refund. The customer service I received from Marielle was absolutely above average and because of them I will continue to be a Nordstrom customer.

Steven Rosas was truly an exceptional client service liaison who represented Nordstrom really well.
I am in Toronto, Canada. I ordered a RL trench and received the incorrect item. I ordered it because I thought it would work well with what I was taking on my trip to Paris and Dubai for 2 weeks. The item was a maxi trench, the item ordered was a knee length trench, I did not have the time to return it since I was leaving on Saturday. I considered having it altered by a tailor here in Toronto , which proved to be pricey given the material and lining the trench had (plus it was a coat) . Steven managed my request in a timely and professional manner, he listened to what my concerns were and then issued me a refund. I got it altered and am able to take it on my trip. I appreciate this exemplary service and I will be a Nordstrom customer for life.
Also special recognition to Selen Pham and Andy Tran.

Customer service was exceptional, I encountered a problem on payment. Allison H emailed me promptly and I immediately knew that it was ok.
Ordering very easy and quick. Cannot wait to browse when i have more time. And actually, my item was £50 cheaper than original store with the shipping so thank you

Amazing and fast service!
Customers support is really a nice experience. Steven Rosas gives me an amazing service and fast answers to my questions. I’m happy and I will repurchase with Nordstrom for sure. Thank you so much
Veronik

Thanks seafolly for giving me the refund of your Rrwards.
Can't wait to receive my items.

I would like to sincerely thank Jolie and her team for the quick handling of my request. The response was not only fast but also very kind and solution-oriented. I truly appreciate the positive feedback and the thoughtful resolution I received. Excellent customer service!

Jun Nguyen made my evening! She offered such quick and thorough answers about my order! I don’t think I’ve ever experienced more efficient or quick customer service! Love Nordstrom forever!

Jolie Duong gave me a very quick and effective solution. Thank you.

Jun Nguyen from Nordstrom was able to locate my missing return packages and credit my card for the full return . I appreciate the extra help and great service that they gave me.

Great customer service! They have been truly helpful

Nordstrom has great clothes with excellent quality. The delivery time is quite long as it is from the US. Unfortunately one of the dresses were stained and very dirty so I contacted Nordstrom and was told to return it and they would refund me the return fee. Which they did. However if you do need to return something otherwise it is very expensive.