Erasmusu Omdömen 1 646

Necesito cancelar el contrqto y un reembolso integro de mi dinero. Ya que en el aununcia decía que la habitación es pqra pareja y no lo es. Por que no podremos quedarnos ahi..

annonce ne correspond pas au logement, entretien quasi inexistant. le propriétaire m'a bloqué comme mes 3 colocataires quand nous avons réclamé notre caution (3000€ de volé)

The site is comfortable to use and my landlord didn’t scam me or anything, but the extra fee is too high. Makes it impossible to find decent accommodation without going bankrupt…

Honestly reservation operation is smooth and easy you can review and know the summary of your reservation before you confirm it also multi ways to pay is available which makes it easier

Très mauvaise experience sur Madrid. Appartement plus du tout comme presente sur les photos. Mal entretenu. Proprietaire continuellement aux abonnés absentes.. ni stores, ni rideaux aux fenêtres. Et qui de plus, ne rend pas la caution en prétextant des dégâts et des consommations excessives. Spotathome ne joue pas sa mission d'intermédiaire. Plus jamais ! He vais informer les étudiants belges de fuir Erasmusu !

Aún no pagan el 1er mes de mi reserva y el propietario está exigiendo el pago. Mi hija ingresó el 1ero de febrero y aún no completan el pago.
He enviado correos a Spotahome y no contestan

The attention and fast response of the erasmusu team!

Great communication, the customer service is really good.

Nach der Buchung eines Wg-Zimmers hat sich die Vermieterin bei mir gemeldet und meinte das Zimmer sei nicht erhältlich. Nach kurzem Schreiben über ein eventuell anderes Zimmer hat sie mir nicht mehr geantwortet. Daher wollte ich das Zimmer stornieren, welches nicht Verfügbar war und habe im Endeffekt nur 200€ von ursprünglich 500€ zurück bekommen.

Erasmusu antwortet nicht auf meine Beschwerde.

No informations given. Too long to answer any request via email. Reservations refused without any explanations and for a location that is still available.

I haven't seen the room in real life yet but ...
I'm happy to found a room with erasmusu because I spoke with someone realy reactive and the fees are not overdone, between 150 and 200 euros for a 400-500 euros room. The system is easy to understand and there are a lot of choises.

I had booked with Spotahome for my first trip in Belgium for an internship, which went actually very well. My internship was unexpectedly extended (nice!), but that left me with about a month notice to find a new place to live--which we know can be tricky since good places are booked FAST.

Despite having to go way out of my budget range to find something decent at this point in time, I found two places that answered all of my criteria (which were very, very low). I applied to both of them, knowing that when one approved, the other would be cancelled automatically.

However, it did not go as smoothly as I had hoped, or as smoothly as it went for my initial booking. After three whole days (72 hours), I still had no answers as if I was approved or not for booking 1. Meanwhile, the good options were disappearing very quickly. So I applied to booking 2. They took their whole 24hrs to refuse my booking, which is ultimately their decision, whatever. However, when I browsed again the listings to find an alternative, imagine my suprise when I found the appartment listed again for 230€ more than the price I requested to book. Again, whatever, but I feel like it's very disingenuous for these owners to make such a move, considering Spotahome mostly targets students/young professionals. I was not impressed.

Booking 1 was still showing no sign of life and my request to spotahome to follow up with me was left unanswered. By that time, most of my alternative options were already booked. I applied to another booking then, which was accepted, but I'm left paying twice the rent I'm paying right now.

I believe there was a serious lack of actual follow up in this situation that could have been avoided. I understand sometimes it takes a bit longer, but if you put on your website that landlords have 24hrs to accept, then they should have 24hrs, maybe a bit longer if it's during the weekend (in my case, I requested to book on a Tuesday afternoon and still have no response on Friday afternoon). But 72hrs+ is unacceptable if you're dealing with a customer base that in most case need a quick answer on accomodation. And if they were just waiting for me to get approved elsewhere, then it's even worse.

It's disappointing, since I had such a good experience the first time around. I think from now on I will only recommend Spotahome if you start looking MONTHS in advance so no matter how long it takes you still have a good selection left. This was a very stressful experience and the lack of communication was atrocious.

Very quick and efficient
I started looking for my room right after getting my internship confirmation and from all of my reasearch Erasmusu was by far what felt like the most secure way to book it. I got in touch with the landlord immediatly after my confirmation was confirmed and can now safely say I have a room for march already.

Very clear and useful. Quick answer and nice advice !

Sem suporte para novos anuncios.
Tenho tentado contactar o suporte, pois não consigo postar o meu anuncio. Já tive anuncios quando a plataforma iniciou e o suporte era melhor.

Me parece una página de mucha confianza, me dieron muchas opciones y me equivoqué al elegir y reservar y me ayudaron con mucha paciencia

I don't like that I was charged a reservation fee when the landlord never responded to my after she confirmed my reservation. The one star is for not having any checks and balances to ensure the landlord contacts the tenant after they accept the request and even after the initial deposit is made.

j'ai effectué une réservation pour un logement donc le loyer était de 520 euros charges incluses après paiement de cette dernière le loueur me réclame un loyer augmenté de 40 euros par mois. cette pratique est inacceptable.

Assolutamente inqualificabili...la stanza prenotata non è stata confermata dal proprietario e non è stata data alcuna assistenza..gli annunci sono totalmente fake e non vi è alcun controllo sulle risposte dei proprietari e sugli appartamenti che vengono messi sul sito.
Esperienza da evitare assolutamente