Equiniti Omdömen 

This is the worst experience I've ever had with this company; I'm sorry I invested because this call center is the worst ever; I've called in many times for help but some have attitudes and don't seem to understand or care. My account is missing after I sent in paperwork Certified Mail and I can't get this resolved no matter who I talk to; there is no one in upper management to talk to. . I am missing my account after I made a name change. I may have to get legal help.

I was faced with completing some daunting stock transfer forms but Ayan talked me through it box by box.

Don’t ever change from human assistance with these precise detail documents.

If I could give negative review I would. I have had my shares with this firm for the last 26 years. But no more! They changed their website to the horrendous navigation ever whoever designed it needs to be sacked and never work in IT again. No relevant details on there apart from name address name of shares number and value. Want anything else tough can’t get it. Requested tax certificate for SA as cannot access online they can’t find it themselves and when promised posting send dividend details of last year!!! Hopeless spent the better part of 2hrs altogether. Now waiting with baited breathe if it arrives after this phone call.

Selling shares. I am new to this so found it a bit of a trial filling in endless boxes. The page would often repeat when you gave an answer it didn’t like, without saying what was wrong. But I eventually succeeded. I had to phone for assistance which I got promptly once I spoke to a person. But getting to that point took a while as the voice asking for your postcode was distorted in its pronunciation.

Rang customer service to seek advice and was helped by Gokul. He was able to give confident and clear information and even covered aspects which I hadn't considered.

Shocking experience. Pension funds 2 months late and still waiting!! Nobody able to fully explain what delay is. Get told I will be contacted with updates and nothing happens. Terrible customer experience!!!

I log-in once a year. This year for reasons unknown to me I could not access the system. I called the help line and spoke to a very nice young man. He was very patient and his instructions were very easy to follow. We went through security and then he talked me through resetting my account.

Sarath Kumar was extremely patient and competent in addressing my enquiry. And knowledgable about the share lodgement process which I needed to action.

Jennifer was very helpful and.patient

Promise "within 48hrs" response yet only AUTO REPLY on Email. I've waited almost a week for some semblance of human activity at Equiniti/EQ. Does the CEO Dan Kramer know what goes on or does he just not care?

A very pleseant experience. Vaishnavi, patiently helped me with sorting my account access and explaining me the share holding details.

Didn't have to wait long for assistance. Jaya was very polite and helpful

all points dealt with politly and speedily

Used phone because online system is very complicated. Query soon sorted by phone call to call centre

The representative was very patient and helpful. Full marks. But Santander and Shareview Log ins don't work well for me. Unlike other F.Is - ie Fidelity. Lack of clarity. Too many options - User Name, or ID or Account number, or e-mail. Easy to get muddled. Wld help to have just one for Share View, Barclays, and the same for client cos if possible. Practice simpler methods on naïve - ie unpractised - subjects - need good software engineers - but don't just rely on people who know the system well - but may be 'blind' to problems

I am not a regular dealer in shares but Following a call with an agent I had all my questions answered satisfactory

The gentleman I spoke to was very curious polite friendly and patient. I did not feel at all rushed. Even though we tried to register several times and their system failed he was able yo confirm he would put the relevant information I need on the post to me.

I would like to express my appreciation for Ayan, the telephone agent who assisted me with my enquiry regarding my Royal Mail Group (RMG) shares with IDS.

Ayan was extremely helpful, professional and patient throughout the call. She listened carefully to all my questions and took the time to provide clear and detailed answers to each of my queries. Her knowledge of the process and willingness to explain things clearly made what could have been a complicated matter much easier to understand.

I particularly appreciated her courteous and reassuring manner. She demonstrated excellent customer service and made me feel that my concerns were being taken seriously.

Thank you, Ayan, for your excellent assistance. Your professionalism and helpful attitude are a credit to IDS. I would be grateful if this positive feedback could be shared with your manager and recognised as an example of excellent customer service.