Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Se mer
Företaget har svarat
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... Se mer
Företaget har svarat
The trader Wasanth was extremely helpfull. When I told him I was not particularly experienced he went out of his way to explain the process making the transaction both pleasant and successful.
Företaget har svarat
Företagsinformation
Skrivet av företaget
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Skrivet av företaget
Kontaktuppgifter
Storbritannien
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Utmärkt
905 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från EQi
We're so glad to hear that our team member was able to provide you with excellent assistance. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Customer Experience Representative
Customer Experience Representative, Ramsiya, was most helpful and friendly in assisting me with my queries.
30 september 2026
Svar från EQi
We're so happy to hear that our team member was most helpful and friendly in assisting you with your queries. We appreciate your kind feedback!
Funds Transfer
Capable competent and helpful lady, made the transaction process simple and easy
29 september 2026
Svar från EQi
We are so pleased to hear that our team member was able to make your transaction process simple and easy. Thank you for your kind words!
Trader Wasanth was extreamly helpfull…
The trader Wasanth was extremely helpfull.
When I told him I was not particularly experienced he went out of his way to explain the process making the transaction both pleasant and successful.
29 september 2026
Svar från EQi
We are so pleased to hear about your positive experience and that our team member provided such helpful assistance. We truly value your feedback.
Very knowledgeable.
Geetha Karikalan was very polite and helpful. She gave me all the information I needed.
28 september 2026
Svar från EQi
We're so glad to hear that our team member was polite and helpful, providing you with all the information you needed. Thank you for your positive feedback!
helping an idiot
The person who helped with my idiot's query was excellent (Ramsiya). She was polite, efficient and answered all my questions
23 september 2026
Svar från EQi
We're delighted to hear that our team member was excellent, polite, and efficient in answering all your questions. We appreciate you sharing your positive experience with us.
Meg carried out my request in super…
Meg carried out my request in super speed and efficiently. Great service.
22 september 2026
Svar från EQi
We're so glad to hear that your request was carried out quickly and efficiently. We appreciate your positive feedback on our service.
Great Customer Service
The Lady that was dealing with me was really helpful, she guided me through each section of the paperwork that was required to complete my paperwork.
18 september 2026
Svar från EQi
We're delighted to hear that the assistance you received was so helpful! We appreciate you acknowledging the clear guidance provided with your paperwork.
Why is there a 4.7 rating when it…
Why is there a 4.7 rating when it always takes 20 minutes for them to answer a phone. My investments are split between 3 different accounts (for historic reasons0 and they are incapable of amalgamating them. On a call now - 12 minutes and counting of which the first 5 minutes is spent telling me I can do things quicker online even when there is no online answer to a simple query. Tried the Chat - useless! Tells me to try again later every time. The Trustpilot rating bears no relation to actual level of service.
17 september 2026
Omdöme utan inbjudan
Svar från EQi
We appreciate you sharing your experience and feedback regarding our service. We are genuinely concerned to hear about the difficulties you've encountered with our phone lines and the challenges in managing your accounts. We are actively working to improve our response times and streamline our processes for account amalgamation. Your comments about the online and chat services are also very important to us, and we are reviewing these areas to enhance their effectiveness.
Helpful customer helpline
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highly recommend call the helpline if you get stuck.
17 september 2026
Svar från EQi
We are so pleased to hear about your positive experience with our team member! It's wonderful to know that they were able to efficiently assist you with your online account access and ensure everything was sorted. We appreciate you recommending our helpline.
Customer service very good.
Customer service very good.
Manish helped me solve my problem, which was my lack of experience with the website.
17 september 2026
Svar från EQi
We're delighted to hear you had such a positive experience with our customer service. We appreciate you recognizing the assistance provided in navigating our website.
Sripriya has providedexcellent customer…
Sripriya has providedexcellent customer service, I am very happy with her professional attitude to resolve the customer queries.
15 september 2026
Svar från EQi
We're so happy to hear that our team member provided excellent customer service! We appreciate you recognizing their professional attitude in resolving your queries.
Customer support
The Customer Experience Representative, Ramsiya was able to explain a querry I had regarding a payment and resolve a log-in issue I had with the website. Ramsiya explained clearly as to what the payment was for. Ramsiya also gave me step by step instructions to resolve the log-in issue, waiting patiently for me to complete each step before I got the next instructions. A big thank-you to you Ramsiya.
10 september 2026
Svar från EQi
We're so happy to hear about your positive experience with our customer service. We appreciate you taking the time to share how helpful our representative was in clarifying your payment query and patiently guiding you through the login issue. We value your feedback.
Very professional
Very professional. Proveen was courteous and well-informed. It’s all easy to get through by telephone to the EQi Experience Centre which is refreshing these days!
10 september 2026
Svar från EQi
We're happy to hear that you had such a professional experience! We appreciate you recognizing the team member's courteous and well-informed assistance, and we're glad you found it easy to connect with us.
Svar från EQi
We're so pleased to hear that we were able to sort out the issue for you and that our follow-up was helpful. Thank you for your kind words!
Helpful and Patient service
Ramsiya was very helpful and patient helping me to navigate access to the website and my account, despite having a very bad line.
8 september 2026
Omdöme utan inbjudan
Svar från EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and assistance provided, especially when navigating access to the website and your account.
Helpful advice re personal online ISA account
Your online portal is not very user-friendly and your customer care adviser, Ramsiya, was extremely helpful in talking me through various methods of viewing different aspects of my on line account.
8 september 2026
Svar från EQi
We appreciate your candid feedback regarding our online portal and are glad our colleague was able to assist you effectively. We are always working to improve our digital experience for all users.
opening a new account
Ramsiya was ever so patient and helpful, even when things repeatedly went wrong on line, and her perseverance and pleasant manner got us there in the end.
4 september 2026
Svar från EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and perseverance provided, which led to a successful resolution.
Absolutely rubbish service…
Absolutely rubbish service…
On hold on the phone for over 10 minutes and no closer to doing a trade.
4 september 2026
Omdöme utan inbjudan
Svar från EQi
We sincerely regret the extended wait time you experienced. We are actively working to improve our phone service to ensure quicker assistance for all our customers.
Problems with logging into my Account.
Ramsiya was very patient with me as I had problems logging into my account. Eventually all was resolved. Many thanks.
4 september 2026
Svar från EQi
We're so glad to hear that our team was patient and helpful in resolving your account login difficulties. Thank you for sharing your positive feedback.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.