Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Patient beyond belief. OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or su... Se mer
Företaget har svarat
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... Se mer
Företaget har svarat
The trader Wasanth was extremely helpfull. When I told him I was not particularly experienced he went out of his way to explain the process making the transaction both pleasant and successful.
Företaget har svarat
Företagsinformation
Skrivet av företaget
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Skrivet av företaget
Kontaktuppgifter
Storbritannien
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Utmärkt
905 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Phoned with a query solved within 30…
Phoned with a query solved within 30 seconds by Sarath Kumar my hero.
12 augusti 2026
Svar från EQi
We're so glad we could quickly resolve your query. We appreciate you sharing your positive experience with us!
Patient customer assistance
As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite my errors along the way. I am grateful for his help to access and complete my business today. Thankyou
12 augusti 2026
Svar från EQi
We're so glad to hear our customer assistant provided patient and helpful support, ensuring you could complete your business successfully today. We appreciate you sharing your positive experience with us.
Dividend information
Sarageh responded to my call , he was both courteous and helpful and provided the information I required. Thank you Sarageh.
11 augusti 2026
Svar från EQi
We're so happy to hear that our team member was courteous and helpful, providing you with the information you required. Thank you for your positive feedback!
Svar från EQi
We're so happy to hear you had such a positive experience with our customer service and support. We truly appreciate your kind words!
Really helpful
Really helpful. Provided all the information I needed very clearly and easily.
10 augusti 2026
Svar från EQi
We're truly happy to hear we provided clear and helpful information. Thank you for your kind words!
Shareholding enquiry
Kc asks whether small shareholding dividends are paid gross or net of tax. Thanks .Quick and full response
10 augusti 2026
Svar från EQi
We're glad we could provide a quick and comprehensive answer regarding dividend tax treatment. We appreciate your positive feedback!
The best telephone answering service…
The best telephone answering service and quickest to answer of any service in UK today!
Jeanne Magagna
10 augusti 2026
Svar från EQi
We are so happy to hear that our telephone answering service has met your expectations and that you appreciate our quick response times. We truly value your positive feedback.
Thank you Manish M for your support
Thank you Manish M for your support. Very helpful and clear advice.
10 augusti 2026
Svar från EQi
We're so happy to hear that you received helpful and clear advice. Thank you for sharing your positive feedback with us!
Svar från EQi
We're delighted to hear that you found our team to be helpful and professional. Thank you for sharing your positive experience with us!
Very good service
Aafreen was the the agent I spoke to on phone and she helped me to achieve all that was required online to get me up and running. She was so good at explaining what to do and made the process easier.
7 augusti 2026
Svar från EQi
We're delighted to hear that our agent was able to help you get everything set up online. We appreciate you highlighting how clear and helpful the explanation was in making the process easier. Thank you for your feedback!
Great Assistance
Advisor Manish was very knowledgeable and was able to answer all of my quastions
7 augusti 2026
Svar från EQi
We're so glad to hear that the assistance you received was knowledgeable and that all your questions were answered. We appreciate your feedback.
Svar från EQi
We're so glad to hear our team provided such helpful and proactive support. Thank you for your kind words!
Patient beyond belief.
Patient beyond belief.
OK, it took over hour, but then it was complex and it was all new to me, but at no stage did Aafreen express anything other than a concern to get this mess sorted out or suggest in any way that I was an ignorant bumbling idiot (I was).
Brilliant customer service as experienced by someone who regularly writes to complain about poor customer service.
Well done that person.
MS
7 augusti 2026
Svar från EQi
We are so pleased to hear about your positive experience and appreciate you taking the time to share your feedback. It's wonderful to know that our team member was able to assist you with such patience and dedication, especially with a complex situation that was new to you. We always aim to provide clear and supportive service, and we are glad we succeeded in your case. Thank you for your kind words!
The customer service personnel I spoke…
The customer service personnel I spoke today was able to sort out my query quickly and am well pleased with the service. Especially for someone like me that finds it difficult to get round to technical stuff. Thanks a lot
7 augusti 2026
Svar från EQi
We are so pleased to hear that our customer service team was able to quickly resolve your technical query. We understand that technical matters can be challenging, and we are glad we could assist you effectively. Thank you for your kind words!
I’ve spoken to Lysander White and he’s…
I’ve spoken to Lysander White and he’s been so helpful thankyou
7 augusti 2026
Svar från EQi
We're so happy to hear that our team member was helpful. Thank you for your positive feedback!
Very quick and efficient service
Very quick and efficient service. Ramsiya was very helpful.
7 augusti 2026
Svar från EQi
We're happy to hear that you received quick and efficient service, and that our team was very helpful. We appreciate your positive feedback!
Really friendly service very calm and…
Really friendly service very calm and understanding Sarath was the person helping me today thank you
7 augusti 2026
Svar från EQi
We're happy to hear that our team member provided such friendly, calm, and understanding service. Thank you for sharing your positive experience!
Made my transaction easy and he had a…
Made my transaction easy and he had a great personality to!
7 augusti 2026
Svar från EQi
We're so glad to hear that your transaction was easy and that you had a positive experience. Thank you for sharing your feedback with us!
Svar från EQi
We're happy to hear everything was understandable. Thank you for your positive feedback!
Difficulty logging into ISA Account
I have been having difficulty logging into my EQi ISA account for over a week. I spoke to 2 previous representatives on separate occasions on Tuesday and Thursday last week. Although they both sent me new temporary passwords, each time I received an error message when trying to entre the new temporary password.
This morning I contacted a third person (Debbie). After trying to enter the temporary password again and getting the same error message, they suggested that I clear the search history from my Microsoft Edge browser. When this didn't work, at Debbie's suggestion I used the Google Chrome search engine on my I-pad. This time it worked.
Debbie was very helpful and patient, for which I am grateful
6 augusti 2026
Svar från EQi
We appreciate you sharing your recent experience with us. We understand how frustrating it can be to encounter login difficulties, especially when trying to access your account. We are glad that our colleague was able to assist you in resolving the issue and that you can now access your EQi ISA account. We are always working to improve our processes and appreciate your patience and feedback.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.