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Friendly and professional assistance. My query was handled quickly and efficiently

Ayam was super helpful and dealt with several issues for me very quickly.

Getting through to them is absolutely atrocious. It’s taken over 3 hours in the past 3 days to get the phone answered. The robotic questions don’t cover what I wanted to discuss and finding a helpline number was not easy

Excellent customer service. There no words the way my problems was sorted

My letter was lost in transit and Gokul helped to calm my nerves and went the extra mile in assisting to finding the letter - thank you

Disgusting company - I have been on hold twice in excess of 40 minutes and then hung up on, I simply want some share register information which they are paid to provide! Ironically I started my career in what was once Lloyds TSB Registrars before they were taken over by this company, and call waiting time in excess of five minutes were unacceptable - they just don't care.

I had a letter stating that they were unable to credit my bank account.
I scanned the QR code and gave the correct details but I kept receiving the following Please ensure the details you have entered are correct and are case sensitive. If the error persists, please call our helpline on 0371 384 2030 quoting error code: 1
I was on hold for over an hour when I tried calling the number which is unacceptable.

Easy communication, got the issue addressed quickly and easily. Very happy with the customer service although phone wait times are very long.

I had a return call within a few hours and Gokul was extremely helpful in guiding me through the procedure I had to take.

Awful customer service. What service?? I have a life and it does not revolve around spending hours listening to rubbish musak and apologies for the longgggggggggggggggggggg wait. Avoid this company. Think I'll sell my shares if I ever get through to an agent. Worst call centre I've ever tried to use. Do they even have any 'agents'????? Can't believe that reputable company's entrust their shares to this shower.

Update: Sorry but the Equinity response just makes the matter worse. They have not requested any additional details and the English is poor - the AI bot needs better training or preferably put the money into recruiting more agents.

What a fantastic member of your team so patient and extremely helpful
He definitely is a role model of how to deal with the public

The lady who helped me was absolutely brilliant she took time to explain everything to me and sorted everything out for me and it was a pleasure to deal with a person like her which l am grateful thank you very much

They have a total disregard and contempt as regards customer care. I would truly appoint a minus to this absolute shower of shit. All of there agents were dealing with other customers keeping me on hold for a period in excess of 45 minutes.
Get a grip you grifters.

Happy was very helpful with advice, and suggestions when it was difficult to navigate the sharholder portal.
It is time sensitive which can be very frustrating when you are calling from a different country.

Excellent help from Sushruthi who went the extra mile to resolve my queries

We Absolutely appalling company that tries to sell itself as a financially astute institution and is anything but! I have tried to sell my former Royal Mail shares - a minor holding but had lost the original share certificate. I sent them a letter, First Class, requesting an Indemnity letter and notifying them of change of address. A few weeks later I had heard nothing so phoned them. I tried many times as was just put on hold for hours and eventually got to speak to an agent who told me they had received no letter. So I resent, this time tracked and recorded delivery and had proof this time. Again, not having heard anything after some weeks I contacted them again (with the repeated, aborted calls) to say they still had not received it. I then quoted the tracking number and, amazingly, they found it and eventually sent me an indemnity letter which stated I needed to pay and Administration fee of £74! which I did the same day and returned the form by recorded delivery. Again, after several weeks I phoned the number on the letter sent to me enclosing the Indemnity letter; they said they did not recognise the new address - DESPITE the letter being sent there! So I had to tell them my previous address and they said they could not help me but gave me a number for their Bissenters team. So I phoned that and they did not have record of my new address either - so I asked how they could have sent me a letter to my new address. She said 'Oh, we have two systems - the important one is updated but this one isn't!' (OMG!) She then informed my I would be a priority as I had waited for so long and a cheque!!! would be sent - no electronic transfer! I asked how long that would take as a priority and she said 10-15 working days! What a joke this company is! PLEASE, PLEASE AVOID if at all possible!

Very helpful agent, giving clear and positive information. Also unblocked my account so that I could gain access.

Excellent service by Ireutrey raj . May be I spelled wrong of his name . But he helped me so nicely and explained very clearly and calmly. Thank you so much Raj

The person I dealt with was polite and helpful but I there was a significant time delay on the line which lead me to think they had not heard me so I started to repeat the question just as they started to respond. Two people speaking at once created communication problems. That combined with the pronounced foreign accent of the responder made the call difficult for me.

I have invested in stocks for over 50 years and I have never had the trouble I have with EQ! My companies include PPL, Exelon, Merck, Oracle, CEG to name a few who are engaged with EQ. I want these companies to know as a long time investor after today, I may seriously be selling just so I don't have to put up with this inefficient investor relations company!!!!!!