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The Representative was very polite, professional and knowledgeable.

Manish was our advisor. He was so helpful went beyond the call of duty so patient and understanding would recommend him to anyone. thank you, Manish

Deborah was very helpful and understanding. She listened to what I said and explained how to access new account, let me access new account whilst she still on the phone. Having previously spoke to another person at eqi it was lovely to be able to speak to Deborah who explained thoroughly

A frustrating technical issue regarding online login that reqd patience from Ronsia at Equiniti who took me thru the mechanics and issues involved professionally to a succesful conclusion.

Very clear and prompt response

I was setting up a stocks and shares isa and I was was struggling with what needs to be done I phoned Eli and spoke to Manisha who was very friendly and helped me through. I felt Manisha was was genuinely trying to help me and can not thank him enough

Voice recognition at start of call is very poor. I had to repeat account number and postcode three times each. This data is also requested by call handler.

The person I spoke to was very knowledgeable and helpful, answered all my queries in a very respectful manner.

I phoned EQI today and was able to speak to an adviser ( her name was Ramsiya) who was able to explain and help me through the process of a complex transaction. She was very helpfull in what I needed to do while also explaining the costs which was extremely help full. My new account was just being set and nice to speak to someone that was happy to help me through the process.

I needed guidance to initiate a bed and Isa which I had never done before so I was very grateful to Nivedha who guided me through the process to a satisfactory conclusion. My grateful thanks.
Derek

I have been talking to EQi regarding my employee shares schemes having recently left my organisation. Today I was assisted by Ramsiya and I was extremely happy with the service provided- kudos to her knowledge, patience and understanding. Keep it up Ramsiya! You are an asset to your workplace.

Ramsiya was very helpful - listened carefully and quickly resolved my query. Thank you!

All I can say was i had a query, albeit relatively straightforward, and Maneesh talked be through how to deal with it, swiftly and clearly.

I spoke to Ramsay today to unlock my EQi account.

She was extremely helpful. I am not very good at these things and she guided me through the whole process.

Account is now unlocked

It was very useful and helpful. Managed to get everything sorted. Thanks.

Staff seemed very nice to speak with but very limited in what they could help with. Context is I was trying to transfer shares to utilise an ISA, I had a 90 day timeframe to do so.

Due to the huge delays in actioning any requests I missed out on a very important deadline and had to do something different which means I'm at a total disadvantage financially. I'm aware of several other people who did exactly the same thing as me and didn't have any issues. No one was able to explain to me why I had issues and was asked to complete additional paperwork manually that needed to be posted rather than completed and sent digitally.

Due to lack of communication and action I abandoned ship. Would never use this company again

Thank you guna Briya for a pleasant and helpful transaction

Ramsiya very friendly and helpful. All my requests were able to be completed swiftly and professionally. thank you

EQi, the worst platform.
The process, the customer service, the app, the WORST.
I had planned to transfer cash amount £100k share&stock ISA from ii to EQi to get my SAYE shares into flexible ISA. The EQi whole process was slow and full of miscommunication. No progress after one month. After many phone calls, I chose to use Aviva. The whole process was so smooth and clear.

Was struggling selling a stock but rang customer services who talked me through the process and stayed on the phone throughout. I can’t praise Nivedha enough for her help. Excellent service.