eosfitness.com Omdömen 111

I have been a loyal member of this gym for 3 years, and unfortunately, this has turned into the worst customer experience I’ve ever had.

The gym advertises that if you bring in 3 new members who stay for at least 3 months, you receive a complimentary year. I fulfilled my end of the deal, and my free year should have started in January 2025. Yet, here we are in September, and I still haven’t received it.

For months, I’ve been following up, wasting countless hours retelling the same story over and over because staff turnover is constant and nobody takes responsibility. Instead of handling the situation, I’ve been bounced around and ignored.

The last straw was when I spoke with Michael Laguna, who claims to be a manager. Instead of stepping in with accountability, he tried to hand me the contact info of the person who has been denying me this complimentary year all along — effectively dumping the problem back on me. After months of runaround, he expected me to start over yet again. On top of that, he was disrespectful and dismissive. Completely unacceptable.

I immediately emailed him to cancel both my membership and my son’s, and he hasn’t responded. I also emailed the general manager, Brandon Tsutsui, explaining the situation and requesting cancellation, and he too hasn’t replied.

And if that wasn’t enough, the equipment is old and poorly maintained, and the gym is constantly overcrowded. It’s almost impossible to get a workout in without waiting for machines and weights. For the amount of money they charge, this is beyond frustrating.

This gym is a complete disaster. Staff changes constantly, no one is accountable, and management clearly doesn’t care about their members. It feels like a cheap gym — and unfortunately, they behave like one too.

Do yourself a favor and avoid this place.

Walked into the gym to basically take a look around ( but i also had to use the restroom). A female representative at the front counter ( didn't catch her name )!. Asked if i could use the restroom and take a look around ....she said i had to fill out some digital
info form and sign a waiver. ( Getting ready the pee my pants at this time ) BUT OK SURE . When i was done with the forms i walked over to El Pollo Loco to use there restroom ( they didn't ask me for anything ). Walked back to EOS sat down and waited. Along cane Curtis introduced himself and we shook hands. Asked if i could look around to check out the facility. He instead wanted me to sit down at a desk to no doubt give me a sales pitch . I proceeded to ask again if i could check out the gym ( look around )...at that piont he said i was being disrespectful!!!
Wait what ....are you kidding me !!
So i ask again if i could check out the gym ....Now at this point he could have or in my opinion should offered to give me tour of the gym instead he proceeded to say i eas being DISRESPECTFUL AGAIN !!! Unbelievable!! At this piont i was no longer interested in a tour anymore and potentially signing up as a member after being insulted for asking to check out the gym .
Horrible customer service experience. This guy is on some kind of ego trip ....definitely needs alot of customer service training.
Then to make matters worst as i leaving he was condescending and antagonistic as i was walked out the door ...said have a nice day ...THE KIND I WAS MEANT TO HAVE !? Basically insinuating have a bad day because he thought i was disrespectful. What a jerk !!

I have been a member of EOS Fitness Sugar Land since the very beginning and used to really enjoy the gym. I recommended it to many people in the past. Unfortunately, the service and reliability have gone downhill since the summer of 2025.

In June, I personally went to the gym to place both my membership and my husband’s membership on hold while we were away. The General Manager, ISRAEL MELENDEZ told me the accounts would be frozen for up to three months, or until I returned to reactivate them. Despite this, I noticed in late August that we were still being charged — inconsistently, one month on one account, the next month on another.

I raised this issue multiple times with the GM, but little to nothing was done. I was told emails would be sent, but there has been no resolution. I even escalated the matter by contacting EOS executives, including BILL KIPP, DENNIS BAIROS, and CORIN BRYANT, but I have not received a single response in over three weeks.

The customer service is very poor. What started as a small mistake on EOS’s side could have been resolved quickly and easily. A simple deposit or even a proactive phone call from EOS could have corrected the problem long ago. Instead, their lack of action has turned it into a much bigger issue for me than it ever should have been.

This is extremely unprofessional, unreliable, and disappointing. EOS Fitness has failed to resolve a simple billing issue and has ignored loyal members. Sadly, I can no longer recommend this gym to anyone.

Classes get canceled, so ghetto gym is almost always packed with too many people
. Extremely crowded in Frisco location. Frisco Athletic Center is much more better, beautiful and no membership fee like EOS. EOS charges membership fee $60.00 plus. Even if you get the highest level of membership not worth it
. I would give zero.

Their aggressive stupidity is concerning. Had a cc hacked and had to update. You would think I was holding nuclear codes. First, I couldn’t understand anyone. Then after repeating the new cc number no less than 10 times did they finally understand. Only this was the second time I had to go through this because when I updated my card, I said it is for my husband as well. Of course they said. Wow, again truly stupid people, because no that didn’t happen and now my husband is getting blown up for his card that couldn’t be processed. Staggering levels of frustration to deal with something so easy. Find a different place, the gym is barely mediocre and the customer service is deplorable.

Can't cancel. Followed their steps exactly and then hit with "Internal Server Error" while trying to cancel. Did it at their front desk and they were not surprised.

Worse than a Used car Lot! My cell phone bar code cannot be used because the gym repeatedly removes my password after every use/gym visit. Once past the front desk high pressure sales force of sharks and wolves are thrown at you. My Health Care Plan pays all fees! Last time I was there I left in pure hate at the low life trash I was subjected to.

Cancelling my membership because these folks are liars. When I enrolled, I told them I had 16 grandchildren. The salesman’s response was oh that’s great cause you can bring five guests what years later I tried to bear two guests both grandchildren and they told me I could only have one therefore I’m canceling my membership. Thanks to Serena on Stefanie St. Did you know no managers work the weekend? Also per Serena.

EOS accounting error caused me $125 in service fees. Instead of honoring their mistake I was told I needed to pay $125 in added fees because of “denied payments”, after going into the location every month saying you have the wrong card and updating the form of payment they still said I was responsible for their error! I’ve been trying to cancel my account for four months now and they won’t let me. They send me around to multiple locations and even the district manager won’t get back to me. Nina Castor needs to be fired!!!!!

I liked the range of amenities and options. I disliked the pushy sales tactics.

I’ve been left chasing EoS for accountability. Despite repeated outreach, I've received silence, delays, and automated brush-offs. I filed a complaint with the Better Business Bureau — and still, I am waiting for a complete refund.

To stop the ongoing charges and protect myself, I had to cancel my credit card and involve my bank. If you've ever had to cancel a card, you know what a pain it is — updating payment info everywhere, waiting on replacements, dealing with disruption across accounts. It’s a headache that could've been avoided with one ounce of integrity from your team.

Yes, I get it. I’m just one person and you spend more on pencil erasers than what you owe me. But EoS was built one person at a time — and the way you treat this person matters.

Mr. Ross, Ms. Nicole Ryan, Mr. Kennedy, Mr. Drengberg, Mr. Morello, Mr. Idgar, and to each of the TSG Consumer Partners, you're one person, too. EoS isn't fitness. It's people. You have truly forgotten that!

Beware! Theh changed my membership and rate by 33% increase without permission. Read all the other reviews before entering any contract. Shady.

I am an Eid gym member and was charged twice membership fees and when I called the billing department/cancellation this Indian guy literally heard me for like 30 seconds and then told me to hang on he will call back and hang up and never called back, I’m like omfg did he just do that ? 9179979031 that is he number

I joined this gym because of a promo that said “Pay $1 today, get 30 days of membership.” It sounded like a great deal. But just two weeks in, they charged me a full month’s subscription and added a $64 annual fee that was never mentioned. That is not 30 days for $1.

The worst part has been dealing with their staff. They act friendly until you actually need help. I’ve been calling for over two weeks trying to speak to a manager. Every time, I’m told “they’re not in” or “they’re on a two-week vacation.” No one ever seems to know what’s going on.

When I ask if the manager will be in later today, I get responses like “I don’t know.” How does no one know if their own boss is coming in? Is this your first day?

When the manager finally reached out, she never followed up and didn’t respond to any of my emails. It’s clear they don’t take customer concerns seriously and hope you’ll just give up.

Don’t fall for the gimmicks. This gym is a mess with dishonest billing, fake-friendly staff, and no accountability. There are better gyms out there that respect their members. Stay far away.

Eos is a great gym and I’ve been a member for almost 5 years but my recent experience with this GM has left me conflicted on whether or not I will continue to refer my friends and family to join. This is the Rancho and Craig location that I’m referring to!

My family just moved here from Hawaii and wanted to join. I referred them to join eos because up to this point I’ve really enjoyed it. I stopped at the desk to ask questions about the family membership and Trey was there to assist. Long story short, I ended up signing up 5 new memberships for my family because I believed it was a better value than separate memberships. Trey assured me that the old memberships would be cancelled and no annual fee would be assessed to the old memberships because we were cancelling before it was due. That didn’t happen! We got charged for the cancelled memberships and the new memberships, double dipping. I spoke to Ramiro Rodriguez the GM and besides talking over me, he also said that he couldn’t do anything about being charged for the cancelled memberships because they have a 30 day window to cancel old memberships, which Trey did not inform me about. Even after I told Ramiro this, he still brushed me off which I told him is bad business hygiene.

Out of frustration I told him to let me know what the solution to my dilemma was before I left this review and contacted above club.

I’ve visited many eos locations and love the amenities it offers but charging me for cancelled memberships is not ok! So for anyone that is thinking about upgrading or changing memberships, keep this in mind because they will unapologetically finesse you into paying for both memberships.

I may or may not stay with this gym but Im definitely not recommended anyone else to join

Please recognize employee David. Palm Desert ca. 6am June 18 2025 and other mornings
He's very professional kind helpful courteous Caring very motivated
He has leadership qualities
Please let administration know of this compliment and let employee know
He has leadership qualities
Thanks Gayle REGISTERED nurse California

I have been a member since the Lutz location opened and it is my experience that anytime you make a change something gets messed up! I decided to move to a family plan and was told all my amenities would be the same. I switched and lost towel service which was something I used. I went to the opening in Land O Lakes and signed up for personal training but informed EOS that I wanted to remove the service within 3 days, so my whole membership was cancelled. This gym is not worth the hassle! Some of the other area gyms are not keep up well either.

Absolutely do not sign up for personal training at this gym. They have now made a 4th charge to my card after my making every attempt within their guidelines to cancel. I met my personal training contract payment obligations. Have read that people who tried to cancel it within that first few days of regret Have not had any luck either, but I went ahead and was fulfilling my contract obligations. I have been reassured and numerous times that my contract has been canceled, but in fact it hasn’t and they keep taking charges. I’ve been in the gym to talk to people about it, and this is becoming very frustrating and time-consuming. Totally inept people. I originally tried emailing the corporate office as I was supposed to to cancel a training contract and it bounced back. Next, I got into a phone loop trying to speak to someone. Absolutely do not get yourself into a contract. This is the one in Glendale, Arizona and I think there’s some crap going on there, but I think it is mainly the corporate office unless the people at Glendale are just lying to me that they got something done. Just so frustrating and the trainer they assigned me to is way different than trainers at other gyms. They assigned me to someone who apparently didn’t have any clients and I think I know why. $44 for half an hour of wasted time with this person is insane to begin with. So I’ve paid a lot of money, a lot more than I even contracted for, for a substandard everything.

Thuggish, Predatorial, and a Lawsuit Waiting to Happen!
EOS Fitness attracts and enables thug behavior. – No [false] promotion is worth your peace, privacy, or protection!
Their 30-day free promotion “WillPower” membership is a scam / lie and ultimately RETALIATION TRAP.
They are retaliating against me for not wanting to be victimized. I was ganged up on: followed and given threatened looks from two large, aggressive tattooed beasts who took a picture of me in the locker room ( they are also morons because their flash was on)!
I informed management of being hunt down by the Thugarella Hippos, violated, and that I do not feel safe.
Management completely disregards having a safe gym just to collect money!
I canceled with these thugs within the promotional month in writing!
What did they do? They chose to breach consumer protection laws. I removed my debit card from them and somehow these thugs got a hold of my new debit card – this is financial abuse and they will be reported! How did they obtain my new debit card information?
This is not a gym it is a thug / gang hangout and a Lawsuit Waiting to Happen!
They didn’t even give me a tour or rundown on how they operate or any of their rules – because there are no rules just thugs running loose and wild.
They will never return your calls either!

New to the EOS Gym. Was looking for a full service gym that I could use multiple locations, as I work in outside sales in Central Florida. Very reasonable price for the amenities. Very nice equipment. That being said, first visit to the Tampa- Dale Mabry location left me questioning my decision. Could use a good deep cleaning. Flooring is just bare concrete, very unattractive. Men's locker room lacks space, and adequate benches to change. Whirlpool was out of order, can't really comment on how long. Pool could use a dedicated "Just Standing Around in the Water Lane", as all lanes were taken with soakers. Sauna is very tiny, and was lukewarm at best. Showers were spacious though, and fairly clean.

Hoping to try the Sarasota location soon to compare. Looking forward to the opening of the S. St. Petersburg location. May have to return to L.A. Fitness if these 2 are not an improvement.