eosfitness.com Omdömen 111

Very shady sales practice. They don't explain the charges clearly during sign up and try to lure into signing up more expensive plan, especially to youngsters who don't read the contract carefully and trust the sales speech.

This gym looks great, and it is, until you try to cancel. Its insane how hard they make it, they've even threatened to send me to collections after i finally got frustrated and blocked them on my card. Also don't fall for their hard push for personal training during their initial tour.

Alma school location in Mesa... AVOID.
The A/C is either broken or they never turn it on🥵 This place is a sweat shop. Why would you not have decent AC where people are working out? It is so muggy in here it feels like Florida. THE SWAMP. Not "The Yard," it is literally THE SWAMP.

I signed up for fitness training under the idea that I could quit whenever I liked. 2 out of first 3 sessions go t cancelled. When I got charged for a fourth I went to gym and asked for my money back. they told me I was on the hook for 5 more payments of $88 each. I cancelled everything immediately through my bank. They altered their billing name to continue to bill me. They are the worst business I've come across in a very long time

What a rip off! They still charge you for canceling for another 30 days even though you just paid your membership. It’s always so busy you can never get in to any machines or swimming you want. This place is the absolute worst. They will scam you. DON’T SIGN UP!

EoS fitness has been a horrible gym experience. Specifically the membership sign up and cancellation process. EoS fitness staff are traditional liars. I signed up for a membership, and 1 week later I had to cancel. Even tho i was only active for 1 week and I cancelled my account with a 30 day notice, EoS fitness stated my membership was never cancelled and is still trying to charge my card months later even after i requested the cancellation. When i call EoS and speak with rep, they say they will continue to charge my card $25 per month until i pay the outstanding balance, even tho the card lost and stolen. It started out as $25, then $125, then $137, then $163. This gym is the biggest bull $hit gym I've ever encountered. STAY AWAY. I would never recommend them to anybody. They have high pressure sales tactics. I was told I wouldn't be charged the annual dues for 4 weeks after I signed up, and almost immediately, EoS was trying to charge my card for the annual dues. EoS fitness is the reason I will never sign up for another gym for the rest of my life. WORSTE GYM EVER

Mesa, Arizona. I was scammed out of my money. I just spoke with Collin, who informed me the company will not follow through on what their former manager Taylor told me would be done. I had been charged after previously cancelling at a nearby location. She apologized and said that location has had many of the same complaints. She signed up my daughter and I and guaranteed she would have those previous charges removed/handled. Apparently you can’t even sign up unless unpaid charges are paid, as I was told today by Collin. So how did she sign us up if those were not being handled? Now he told me they will not be following through on what she said and I would need to pay what I was told would be handled. Not only that, they also charged me the annual fee quickly even though I was told that would be pushed out at least a few months. He provided me no further solution and provided no options for anyone else I could talk to. I 100 percent do not recommend this company. Save your money and join somewhere else. This has been one of the worst customer service experiences I can remember. I’ll never sign up again and will never recommend them.

had a very disappointing experience with this gym.

When I signed up, I was told by a staff member that I needed the Will Power membership to access a specific location. Later, I found out that this was not accurate. When I contacted the gym to downgrade to the $10/month plan, I was told that downgrading was not an option. Instead, I was instructed to cancel my membership entirely, re-sign at another location, and pay the maintenance fee again.

I was willing to keep paying the higher rate just to simplify things, but that option was still denied.

I was also charged a $15 service fee and could not get a clear explanation for what it was for. I emailed the staff member who helped me sign up requesting a receipt and clarification and did not receive a response. I also called the gym and never received a callback.

In addition, I later learned there are fees associated with changing your payment method, which was unexpected. I strongly recommend reading the contract carefully.

Overall, customer service was very poor. Simple requests were not handled clearly or efficiently, and follow-up was lacking. Because of this experience, I decided to cancel and move on.

⭐️ 1-Star (Would Give Zero If Possible)
EŌS Fitness – Lake Elsinore, CA

My wife and I were early sign-ups before this location even opened. We were told repeatedly—by multiple employees—that by joining before the grand opening, our membership price would be locked in for life. “Grandfathered,” they called it. That promise is literally the ONLY reason we joined early and waited months for the gym to finally open.

When the gym first opened, we were excited. New equipment, clean facility—nice. But that didn’t last long. Here’s the reality:

Parking & Crowds

Finding a parking space is a daily battle. Once you finally get inside, you still end up waiting around for machines. The place is constantly overcrowded.

Perks That Don’t Work

We specifically paid extra for amenities like the massage chairs and hydro beds:

Massage chairs? Uncomfortable and almost always a long wait.

Sauna? Broken more than half the time I’ve been there. Literally unusable for MONTHS.

The Final Straw: A 22% Price Increase

Out of nowhere, I get a notice in December saying my monthly fee is going up 22%. So much for being “grandfathered.”

I went in to ask about it, and the front desk employee straight-up laughed in my face. He even said that the general manager had been telling people they’d be grandfathered in—but “it’s not true.” He also joked that “ if the gym had opened just 13 days later, then we would’ve been grandfathered.” Apparently he thought this was hilarious. I did not.

Unbelievably Disrespectful Management

I asked to speak to the manager. The employee walked me to his office—glass door, full view of me standing there. He looked right at me but continued chatting with an employee for 15 minutes, then another 5 minutes with someone else, leaving me standing there like an idiot.

Finally, I knocked. When he came out, the first thing I said was how long I’d been waiting. He didn’t care.

This manager—Gabriel—never introduced himself, never apologized, and offered zero accountability. When I explained how staff laughed at me and how we were promised grandfathered pricing, his response was basically:

“I wasn’t here then so I can’t authorize anything.”
No apology. No empathy. Nothing.

When I said I was considering canceling because of the way we were treated, he literally said:
“OK, here’s how you cancel your membership.”

That’s the level of “customer service” at this gym.

Final Verdict

This is, without exaggeration, the WORST customer service I have ever experienced in my life. Between the broken amenities, the overcrowding, the parking nightmare, the broken promises, the sudden 22% increase, the employees laughing at members, and a manager who clearly does not care at all—this gym is a complete disgrace.

We are absolutely canceling both of our memberships.
Save yourself the frustration and join ANY other gym.

Gym is great, too great. It has been overly busy the majority of the times I've gone. Unable to do a timely work. Would have given 5 stars but can't even cancel without a drawn out process.

The personal training contract was nearly impossible to terminate, and EoS then used their access to my debit card (without any notice whatsoever) to auto collect $450, $50 each debit in 2 minutes.

The gym itself was crowded each time I visited, making most machines difficult get time on. I have little time to spare to visit a gym, and this made this gym impractical.
The amenities are nice and generally well kept, and the Frontline staff were friendly and helpful.

I originally signed up for EOS through my work and received a very good discount, I retired in October and I went into EOS to let them know that I no longer qualify for the membership that I have due to the fact that I no longer work for the company I was getting a membership through.
They set me up with a girl named Jaqulyn (not sure how to spell her name) She offered me a plan the same plan that I was on but without the discount and I was told that is was only $20.00 more.
She offered me a coach (personal trainer) for 4 months and "only $150.00". I told her "no. I'm on a fixed income and I just want the basic plan."
she ignored me and I could tell she was zoning out but then she would come back and tell me more about the program as if I said nothing.
I told her no again and we went back and forth like that for a while. Finally she said ok and had me sign paperwork. She then said "ok, that's $150.00." I asked for what. She said that it was the amount I owe for coaching. I asked her if that $150.00 covered November and she said yes.
I then felt like I minus well consider it's only $150.00. I paid. This was on Oct 30th.
I paid with my Credit card. My mistake. On November 13th I noticed that EOS took another $150.00 which put me over my spending limit and my credit score went down by 20 points. I was mad and went into ask them what was going on, that's when Channing explained to me that it's $150.00 twice a month, so $300.00 just for coaching that doesn't count the monthly charge for the plan. He also told me that I could get 1 free personal training, which the girl didn't tell me. He then offered to get me as much credit back as he could.
I met him on another day for the 1 free training but afterwards we went back to his desk and that's when he went into the same high sales pitch that the girl gave me. Making me feel like I have to sign up for coaching, but he offered me a cheaper option $19.00 for first 2 weeks as a Black Friday special and then $80.00 after that for 4 months. That's not counting the $96.50 that they charged me for the monthly plan.
I will be giving me my 30-day noticed (which none of the employee's told me about) I read that information in the FAQ on EOS's website. I'll then go back to Vasa because I never had issues with them. I've seen more negative reviews about EOS fitness than any other GYM's out there.

They let grown men into the women’s locker room. When any woman protests, she’s removed and banned from the gym.

Beware, they protect violent men at the expense of women

I’ve been a member at EōS Fitness – Preston for two months, and I’m extremely disappointed with the way I was treated.

Today, a staff member removed me from the gym, claiming that I couldn’t use my phone holder during my workout. When I joined, I specifically asked if using my phone and holder was allowed, and I was clearly told yes.

I have video evidence showing that I’ve used the same setup many times before without any problem. The way I was treated today was disrespectful, humiliating, and completely unprofessional.

I’ve requested a full refund and will be taking legal action due to this unfair and discriminatory treatment.
I do not recommend this gym — it’s not a safe or respectful environment for customers.

I’m extremely disappointed with EOS Fitness. My one-year membership was set to renew on October 25, and I called today (October 22) to cancel it in advance. However, I was told I still have to pay an $82 renewal fee because I didn’t cancel “30 days before.” This policy was never clearly explained when I signed up, and no one ever mentioned it throughout the year.

It’s completely unfair to charge someone for a renewal they clearly don’t want, especially when they call ahead of time to cancel. I won’t even be using the gym, and now I’m being charged for nothing.

This experience has been very upsetting and disappointing. I would not recommend EOS Fitness to anyone — their lack of transparency and poor customer service make it impossible to trust this company.

Hot Tub and “Extremely Cool” area were unavailable; restrooms were unclean; some equipment was out of service. Staff could not provide a restoration date.
Location: Florida, Boynton Beach.

They talked me into getting a personal trainer, then my grandma died and obviously i didn't have much motivation to go in there while dealing with family stuff. Then I went in to cancel and dude who claimed to be a manager over there said he couldn't cancel it only freeze, implying the trainer, but didn't specify those were different things. So he froze it, then I got billed again for eos not the trainer, so I went in there and canceled my account they told me they were going to charge me again so I said okay I'm just trying to be done with this. They said I had 30 more days to use the facility. Then they changed me again after the 30 days. But I was like okay at least I'm done now. Nope, got a text to call back the number to pay for the personal trainer. You guys really have kept me down and kept kicking me while I'm down. Literally I would be so much better off right now if I never decided I needed to work out and walked in there and used your facility 3x and met the trainer once. This predatory practice should be illegal. I am so irritated by this

The employees show no leniency at all. We needed to cancel his membership 30 days before the end of the annual subscription. However, since we no longer live in that area, it slipped our minds to make the call and cancel. We were less than 30 days late calling, and as a result, they charged another full annual fee, despite the fact that we had been on a monthly payment plan up until that point. So they basically make you paid for another full year if you miss that deadline. Ridiculous and very poor business in my opinion. I can’t recommend this company for this reason.

I had two memberships at eos I canceled one because my nephew didn't want to go anymore after a week. Couldn't cancel at the main gym I go to because they run a very shady business with customer service being non existent at their front desk and even with management! So I called and was successful canceling one membership and was told I wouldn't be charged for the up coming yearly gym fees but of course a month later I seen two charges for 82.25 and 75.75. So once again I call the gym get a young rude kid who tells me they cant do anything and gives me a disconnect number to eos headquarters. So then I had to go back online to get headquarters number to get my money back. Only to find out this number was fraudulent and got me for $289 dollars and didn't return anything to me! So I disputed it and got my money back plus the canceled gym memberships yearly fee of 75.75. Then sometime later they recharged me for 90.75. So I call twice and left a message and still haven't heard a thing back from them! They are a very shady company and they have it set up very difficult to get anything situated and have you in limbo trying to get answers involving money and or memberships! I'm still not sure if number is connected to them after they tried to clean my bank account out but they have made NO EFFORT TO MAKE THINGS RIGHT!!! INSTEAD THEY PULL OUT MORE THAN THE 75.75 and take 90.75!!! Feel violated and helpless because of the way they run their business unsatisfied customer BEWARE!!!