eosfitness.com Omdömen 111

I initially gave a 1 due to poor customer service. The Gym is Ok but generally crowded so you need to find a good time to attend but it’s not a boring gym so I suppose that’s a good thing. My problem was wrongful charges. The first manager I spoke with basically ignored my complaint resulting in me terminating my $32.00 monthly membership. This was a male manager. I spoke to a lady at the Land O Lakes GYM and she understood my complaint and resolved the issue. I am still waiting on credit of the late charge but all don’t deserve a 1 due to the actions of one manager so just as I was willing to be truthful in the wrong doing, I will be truthful when they get it right.
I will say this. I had provided a primary and a backup form of payment and the Gym is the one responsible for drafting the payment. The customer should not be charged a late fee because the EOS or ABC failed to attempt the backup form of payment in a timely manner. There was fraud on a card that had been closed but EOS had the proper form of payment in the record in a timely manner and before payment was due. However, I can understand that there may sometimes be miscommunications between a company and a third-party bill collector. When this happens, I expect that there will be managers on staff that will take the time to look into the matter and see that the answer is not always well that’s our policy. Sometimes the customer is right and a little common since needs to be applied as was done by the last manager I spoke with.

Unprofessional and Misleading - THE ABSOLUTE WORST EXPERIENCE AND I CANNOT CANCEL MY MEMBERSHIP.

I don’t usually leave reviews, but my experience at this gym was so disappointing that I feel compelled to warn others.

I signed up for personal training expecting professional guidance and support. Instead, my trainers frequently showed up late, one canceled at 4 AM - only 45 mins before our early AM session, because he was "tired" - showed up late, and even arrived smelling strongly of weed. That level of unprofessionalism is unacceptable in any fitness environment.

I was promised customized workout plans and nutritional guidance but received absolutely none of it. To make matters worse, I later discovered that one of the trainers had misrepresented their certifications. When I addressed these issues, management failed to take any meaningful action or offer real accountability.

This gym is all talk: slick sales pitch, zero follow-through.

If you value your time, money, and fitness goals, I strongly suggest looking elsewhere.

I am extremely disappointed with my experience at EOS Fitness (Murray, UT). I went in for a personal training trial and was told I could purchase two sessions for $19 and cancel at any time. I made it clear that I needed to speak with my husband first and that I could only commit to those two sessions.

Instead, I was misled into signing a 4-month personal training contract at $88/biweekly — something I never agreed to knowingly. I was told it was just a trial, not a long-term commitment.

Since then, I have made multiple attempts to cancel, both in person and through messages, especially with Jorge, who kept saying he would “take care of it.” But nothing was done, and no one ever followed up.

To make things worse, I later found out that my membership was duplicated, and I was being charged for two memberships, on top of the personal training program — a total of three separate charges.

I have never completed a single personal training session, and the promised trial session was never scheduled. I haven’t been able to use the services properly, and now I’m stuck with monthly charges that are completely unfair.

I originally intended to stay with EOS and only cancel the personal training. But after this level of deception, duplicate billing, and lack of support, I now want to cancel everything tied to EOS Fitness.

I demand:
• Immediate cancellation of all memberships and contracts
• Full refund for duplicate membership charges and the personal training program
• Written confirmation that no further charges will be made

This is unacceptable, and EOS needs to be held accountable for misleading practices and failing to assist customers in resolving billing issues.

While EOS Gym has a cool diversity of members across different ages and fitness levels, the gym is overwhelmingly overpacked at almost every hour of the day. It’s clear that the gym prioritizes selling as many memberships as possible without any regard for the actual quality of the fitness experience for their members. It’s nearly impossible to get sets in on machines or even find space on the floor area. What’s the point of having a gym membership if you can’t actually work out comfortably?

This issue feeds directly into the problems with their personal training program. You’re locked into a four-month contract before you’re allowed to cancel, which would be fine if they actually honored their own cancellation process. Their contract clearly states that you can email or write to Member Services to cancel — but when you do, they tell you they don’t accept cancellations that way and that you have to go to your home gym. That’s a clear breach of their own contract verbiage - someone at EOS needs to get it together.

During my training period (4-month contract), I usually went during non-peak hours (after 8 PM on weekdays and after 11 AM on weekends), but even then, the gym was so packed that my trainer and I were only able to use the machines maybe 3-4 times total. Considering I specifically signed up for training to become comfortable using the gym’s equipment, it felt like a complete waste of time and money. If people are paying extra for personal training, there should be a dedicated area for personal training sessions or a clear gym policy allowing trainers and their clients priority access to machines. It’s unfair and incredibly stressful to have to stand around and wait when you’re paying a premium for a professional session. Especially given the training sessions aren’t very long.

Additionally, when I signed up, Clay (the staff member who sold me the package) failed to disclose that the training sessions were only 30 minutes. He described them as being close to an hour or at least 45 minutes — but when I actually started, the trainer told me sessions were only 30 minutes. That’s a huge misrepresentation of what you’re paying for.

Overall, EOS seems far more concerned about chasing money and growing their numbers than providing a quality fitness experience. Between the mass overcrowding, the shady personal training practices, and the total lack of transparency, it’s simply not worth the money or the hype.

I needed to cut back on membership options but did not want to quit. After 4 hours being sent to website, billing office, local gym, told to come back to see manager, told to come back to see personal training manager, then told I couldn't just come in but needed an appointment. When I got upset, he told me he wouldn't help me at all if I didn't calm down.

They still bill you after you request to cancel. Dont give them your bank info, as they will never cancel drafts! I cancelled at their facility before my 30 days trial with their on site rep. I was told it would be cancelled but they still charged me $86. When I called the 800# I was connected with an outside billing agency not EoS who offered no help in my cancellation and refund.
Very disappointed in their service, just want to suck your money out if you come or not!

I had an extremely disappointing and unethical experience with EOS Fitness (Queen Creek, AZ location). After being inactive for over 8.5 months and receiving no prior notice, I was suddenly charged an annual fee of $61.34 on April 7, 2025—the same day I went in to cancel my membership.

There was no email, letter, or phone call warning me of this upcoming fee, nor was I given any option to opt out. When I asked about the charge at the front desk, I was met with dismissiveness and unprofessionalism. A staff member told me, “You signed the contract… you do you,” and made no attempt to explain or escalate the issue.

The contract structure feels predatory, designed to limit member rights and quietly push through charges that benefit the business, not the customer. Even though I canceled that day, I was still billed for an entire year of membership I won’t be using.

This experience reflects a serious lack of transparency, accountability, and ethical standards. If you’re considering signing up, read everything carefully and be aware that you may be charged without warning—even if you’re no longer an active member.

I went to the EOS fitness facility on 22314 FM 529 Rd, Cypress, Texas, 77433 to sign up in person on 1/6/2025. It turns out that they were not fully operational for business yet but were offering special early adopter packages.

When I returned home and reviewed the formal written agreement that was sent to me via email, it was different than what had been discussed at the facility.

I called back within an hour of receiving the agreement, but did not receive a return phone call. I made another attempt later that afternoon and the following morning. Since no one was returning my phone calls, I went back to the facility on 1/7/2025 in person and spoke with the general manager (Donald Kitchen).

He agreed to my request to cancel my membership agreement. However, he could not figure out how to use the new facility software to complete the cancellation. After an hour of attempting to do this including getting his Regional Vice President on the phone, the conclusion was that since the facility was not yet operational, the database was not allowing cancellations.

Donald asked that I contact them in the future once the facility was operational in February or March. I requested that he send an email confirming his agreement to the cancellation of my membership, which he did.

However, three months later, they started charging my bank account AND my credit card.

LIEING SALES REPS!! Take your money else where!!!
We signed up for a $1 30 day trial. Even confirmed with the rep when our first payment would be. They charged us 14 days later, more than they said! Filthy liars! And when I called to confront them, they COULD NOT CARE LESS! Manager wouldn't even take the call.

In the middle of getting scammed by EOS Fitness Debt Collectors. I requested cancellation and denied to
try to take me for a scam. I called the Better Business Bureau and told these debt collector scumbags are
rated an F, the lowest rating. Have nothing to do
with these crooks! How do they sleep at night knowing
they are just trying to scam people. Unbelievable.

Great place to workout.
Clean and friendly

The gym is nice they have lots of Options to get your workout on. But they are teaching their employees to be deceptive. I spoke with Miss Dejanee B and she said I had to pay $150 member fee and an annual fee of $60. I said I would think about it and then she claimed to give me 50% off the membership fee. Well not exactly 50% but I got home and look on their website and I it was already marked 50% off. I called her and she claimed not to know that information. I stated to her had I paid the $150 she would have taken it knowing what it was online. In every aspect these companies are constantly taking our money. BAD BUSINESS!!

I signed up for an upgrade when the gym opened in December 2024 at the Lindsay and University location. I was never given an accessed to the upgrade services and I notify them that I'm cancelling my upgrade since I was never given accessed to it. The manager said that I'll get a refund but instead of getting a refund, EOS continue to charge me for the undelivered services.

I agree with Max. I signed up for personal training. The 1st 2 months were as described, then I was assigned a new trainer. The new trainer did not provide a training plan via Trainerize. Then he missed a session without notice just before he quit. My 3rd trainer failed to show up for the next 2 sessions, yet the club will not refund the charges. After 4 months, I cancelled the sessions, honored the 30-day cancellation policy. I cancelled on 1/24/25. I also disputed the charges for when the trainers missed the appointments. The club is now trying to send the matter to collections.

This company has completely failed to uphold their side of their personal trainer contract. I was told that I would receive assistance from QUALIFIED individuals. Not teenagers. My trainer ghosted me for THREE weeks and failed to make training plans, diet plans and I never recieved training and services that I had paid for. I have been trying to cancel this contract for months now but the company refuses to cooperate or maintain communication with me. I even went as far as cancelling my credit card to stop them from charging me for services that I NEVER received. And yet somehow, I am still being charged by them every month. Do NOT go to this gym. I am honestly shocked at the how sketchy this company is and I would never recommend them. With the amount of similar experiences that others have dealt with, I am surprised that a class action lawsuit is not being brought against this company.

I wrote a letter to EoS management in reference to a broken piece of equipment that has been this way for more than 4 months. It also happens to greatly affect a wounded veteran who is paralyzed and bound to a wheelchair. The following is what I sent them:

"February 14, 2025

I have been a member of EOS for several years. The facility that I frequent is located on the corner of 59th Avenue and the 101 Highway in Glendale, Arizona. Although my overall experience has been positive, there is a major issue I feel the need to address.
A close friend of mine, RJ, who is a Combat Veteran, works out at this same facility. Unfortunately, he is paralyzed from the waist down and confined to a wheelchair. As you can imagine, this brings many limitations to his workouts, but he works hard and gives it his all. However, there has been an unnecessary additional challenge he now deals with. There was only one piece of equipment he could use for his chest, the Pec Deck that has now been broken for around four months. This was the only chest machine that would accommodate his wheelchair.
Although this is not a direct violation of the Americans with Disabilities Act, it is insensitive and unnecessary on the part of EOS. I am confident that EOS wishes to make all its members experience positive. However, a piece of equipment being broken for four months is unacceptable and inexcusable, especially when it has such a devastating effect on a young man who is permanently bound to a wheelchair. I know EOS can do better.
I am requesting that you expedite the replacement of the Pec Deck in question. I see no logical reason for any further delay. Four months has already been far too long. I am certain that EOS believes 100% effort should be made to accommodate our Disabled Veterans in every way possible, as they have sacrificed so much for us.
I am confident that EOS wishes to show our Disabled Combat Veterans how proud and respectful we are of them. As such, replace the Pec Deck within the next week. I greatly appreciate your undivided attention and effort with finally resolving this issue. I look forward to your prompt response."

Many members have complained about this same issue. As with them, EoS has chosen to ignore my correspondence. How sad that their lack of action speaks very loudly as to how little they seem to care about our wounded veterans. In my opinion, they are displaying a serious lack of empathy, morals and caring, to say the least. EoS, it is far past time that you replace this piece of equipment.

This company makes it well nigh impossible to cancel memberships. Despite canceling my membership in November, I was charged for two additional months, an annual charge and a service charge. I have lodged a complaint with the FTC against this company.

Nice installations but the worst system to get you paid for everything, if you want to cancel the membership will take 20 steps and 40 days they will take your money stay away
!!!

This is a review of the location on Raintree/Scottsdale. I find that the cleanliness of the gym has a lot to be desire. we need a sign letting people know the use of the machines first come first serve. Users should not be allowed to put their phones or towels on the equipment as they are using another machine. There is no VIP or reserve of machines f you are not using. This creates an atmosphere of disappointment and conformation. This will be simplified by adding a sign.

I had signed up in June 2024. I signed up for personal training services with my membership. A week prior my signing up. I was talked into upgrading my personal training services not knowing I was paying $43 every two weeks and another $60 every two weeks. . I asked Johnny he was my initial point of contact when I joined, who no longer works for them after a few weeks, told me it was just $60 every two weeks. The $43 was dropped. First day of assessment with a trainer, injured my knee. i was in a terrible pain. Had to freeze my account and my husband had passed away in July. Long story short, I unfreeze my account, had 5 or 6 sessions, still in pain. Went to my orthopedic told me I had meniscus tears and bad arthritis on my knees. No longer can work out says my physical therapist. I have 1 payment left to my 6 months obligations because they were continuing to take payments from me, I asked to apply my 5 payments if $60 to my obligations, the manager Jose said he doesn’t know what Johnny, the one that no longer works there, signed me up for? I just want them to stop my membership immediately, and they can’t seem to help me. Numerous emails and no response. So disappointed I signed up here in the first place. They want their commissions on this personal training services that it feels like they are cramming it down our throats. They don’t care about the customer needs and they misrepresenting the contracts as long as you signed.