We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been with English heritage for many years and visited some amazing places that I grew to love. Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services... Se mer
Företaget har svarat
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Se mer
Företaget har svarat
Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktuppgifter
Storbritannien
- english-heritage.org.uk
4,6
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick response to query
My query was answered quickly and efficiently.
23 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Val, Thank you for your review! We are so happy to hear that your query was answered quickly. We appreciate your feedback!
Quick easy and dealt with professionally
23 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi kpbt, thanks for your review! We're pleased to hear that your experience with us was quick and easy. Thank you for your feedback!
Prompt response to my request
Consideration was made to the fact that we were unable to keep our membership due to ill health. My emails were responded to very quickly and very politely. I was extremely impressed with the professional way that my request was handled.
23 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Mrs Susan Gibbs, Thank you for your kind review. We're pleased to know that your request was handled professionally and efficiently.
Very positive and prompt response
I made a request by email to English Heritage and received a reply very quickly and promptly.
22 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Steve, thanks for your review! It's great to hear that we were able to help you and appreciate you letting us know your experience.
Svar från English Heritage
Hi Geoff, thanks for your review! We're glad our live chat provided the help you needed, thanks again for letting us know.
Very easy to resolve my query…
Very easy to resolve my query and udate membership. your rep was polite and helpful. customer service as it should be.
21 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Brian, Thanks for your review! We're so happy to hear that resolving your query and updating your membership was easy. We appreciate you sharing your experience!
Fast and efficient customer service.
22 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Rochelle, thanks for your review! We're very glad we could help you and appreciate you letting us know your experience.
Svar från English Heritage
Hi there, thanks for your kind review! We are so pleased to hear that you found our advice helpful and friendly. We truly appreciate your feedback.
Quick fix of my ticket date
Quick fix of my ticket date
Tks for Quick support
21 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Renaud, thanks for your review! We're very happy to hear we could help you with your query.
Taking out membership but then…
Taking out membership but then immediately changing address caused problems. However, one phone call and the response was instantly friendly and helpful, resolving everything quickly. instantly
1 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Nick, thanks for your review! We're glad our team could quickly resolve the address change issue for you. We appreciate you sharing your experience with our support.
French Translation
I asked a question by email regarding the possible availability of a French translation to the information available. This was answered promptly and I am pleased to say there is one. I can't see how anyone could have done more.
21 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi David, thanks for your review! We are so pleased to hear that our response regarding the French translation was helpful and met your expectations. We appreciate you taking the time to share your experience with us!
Joya was a wonderful and great help…
Joya was a wonderful and great help with me today as I had a question about my membership but she was a wonderful help so it was a pleasure to chat with her today I always get great help and nothing is too much trouble so well done and thanks from Paul
20 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Paul, Thank you so much for your kind feedback! We're thrilled to hear that Joya provided such excellent assistance with your membership question.
I Thank you.
I had made a mistake which was handled very compassionately by the English Heritage Customer service staff. They sorted my problem very kindly.
20 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi There, Thank you for your wonderful feedback! We are so pleased to hear that our customer service staff were able to assist you kindly with your issue. We appreciate you sharing your positive experience.
Exceptionnel customer service. A swift positive response to my…
A swift positive response to my problem. The service couldn’t be better. Perfect
16 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Pauline, Thanks for your review! We're so pleased to hear that your problem was resolved quickly. We appreciate your kind feedback!
Excellent Customer Service
The customer advisor Michelle was brilliant. She found the issue i was facing with my subscription and and found a solution immediately for me. She was kind and considerate and so helpful. I couldn't fault anything about the process, excellent customer service.
18 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Anthony, Thank you for your kind review! We're so pleased to hear that Michelle was helpful in with resolving your issue and will be sure to pass this along. Thanks again for letting us know.
Very helpful and friendly.
Very helpful and friendly.
Managed to do what was required with minimum of time and effort.
18 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Mr Keith Hall, Thanks for your review! We're so happy to hear that we were able to help you with ease. We appreciate your feedback!
A fantastic day out!
Booking was easy online and when we needed to move the date of the booking, they were so helpful to assist with this. When we arrived at the site we were amazed on how well kept the site was and the staff were so friendly, knowledgeable and helpful with getting my mom around the site in her wheelchair. It was a great day out!
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Justine, Thank you for your wonderful review! We are so pleased to hear that your online booking experience was easy and that our team was helpful in assisting with your date change. It's great to know you enjoyed your day.
They care about customers for real
I made a mistake while booking and the team was amazing to help me. It's nice to see that they care about customers for real.
16 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Marie, Thanks for your review! We're delighted to hear that our team was able to assist you with your booking. We are happy to help!
great organisation, excellent customer service
This is a great organisation, they look after an immense number of significant heritage buildings and landscapes in England, spending a lot of resources and attentive care to maintain and preserve our historic assets. I’m very happy to help contributing with my membership. Also their customer service is excellent!
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Francesca, Thanks for your kind review! We are so pleased to hear that you are happy with the service that you receive. Your membership contributions are invaluable, and we hope to welcome you back to our sites soon!
Great customer service
Easy to understand, quick response. I like how I received a reply straight away saying that they got my email and that I'd hear from them soon.
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Lauren, Thanks for your review! We're glad to hear that our communication was clear and that you appreciated receiving an acknowledgment of your email. We aim to keep our customers informed every step of the way.
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.