I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Se mer
Företaget har svarat
I contacted customer services by email, reference my membership. Basically I was paying too much. It was amended without any problems, email sent to inform me it had been changed. Many Thanks English... Se mer
I have been with English heritage for many years and visited some amazing places that I grew to love. Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Kontaktuppgifter
Storbritannien
- english-heritage.org.uk
4,6
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great organisation, excellent customer service
This is a great organisation, they look after an immense number of significant heritage buildings and landscapes in England, spending a lot of resources and attentive care to maintain and preserve our historic assets. I’m very happy to help contributing with my membership. Also their customer service is excellent!
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Francesca, Thanks for your kind review! We are so pleased to hear that you are happy with the service that you receive. Your membership contributions are invaluable, and we hope to welcome you back to our sites soon!
Great customer service
Easy to understand, quick response. I like how I received a reply straight away saying that they got my email and that I'd hear from them soon.
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Lauren, Thanks for your review! We're glad to hear that our communication was clear and that you appreciated receiving an acknowledgment of your email. We aim to keep our customers informed every step of the way.
Request solved
The answer to my e-mail was prompt and my request solved with out any problems! Thank you Kalen -Customer Service Adviser
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Iuliana, Thanks for your review! We're so happy to hear that your request was resolved without any problems. We appreciate you sharing this positive experience!
Correcting A Booking Error for Me
I made an error in a booking and the English Heritage Customer Services corrected it promptly and efficiently in a most friendly and professional way.
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Emmy, thanks for your review! We are so pleased to hear that our customer service team was able to correct your booking. We appreciate your kind words about their friendly approach.
Ending of annual subscription
Recently ended my annual subscription just over halfway through the year. Had expected at least a partial refund.
No refund given. How sad to see the utter contempt big organisations & business have for their customers as oppossed to smaller ones & startups, who appreciate & value their customers. A little bit of goodwill will go along way. Still at least they had a sense of humour in expecting me to rejoin.
2 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Mike, thanks for leaving a review. We're sorry to hear you are unhappy. If you ended your subscription half way through your membership year and you pay annually, you will still have access to your membership until the renewal date, then it will automatically cancel down. We aren't able to offer refunds unless it has been within 14 days since it was last taken.
We are of course sorry to see you go. Thank you again for letting us know your experience.
Svar från English Heritage
Hi Mat, thanks for your review! We are so glad to hear that you experienced prompt customer service when you reached out to us with your query. Thank you for sharing your feedback!
Fantastic customer service as lost my…
Fantastic customer service as lost my card and agent was so helpful as only realised when on my way to Eltham Palace
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Shealagh, Thanks for your review! We're so glad our agent could provide helpful assistance when you realized your card was missing . We appreciate your kind words!
Details changed easily and efficiently…
Details changed easily and efficiently after my recent house move by customer service
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi there, thanks for your review! We're so glad to hear that our customer service team made updating your details after your move easy and efficient. We appreciate your positive feedback!
Great to speak to a human being
Great to speak to a human being for a change instead of having loop conversations with a robot.
17 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi there, thanks for your review! We're so glad we could help you. We always aim to provide a personal touch for our valued customers.
Change of mind after unexpected injury
Although after the instant acknowledgement of my query it did seem a while before I received a reply but I guess even I must be caught up in this " instant" world we now live in.
However I was dealt with politely and with a positive outcome so thank you.
16 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Terry, thanks for your review! We appreciate you taking the time to share your feedback.
we're glad that we were able to assist you and value your patience.
Helen was so helpful and answered all…
Helen was so helpful and answered all of my questions. We are so excited to visit Stonehenge and had been very nervous about timing coming directly from our flights. She put us at ease and now we can focus on the amazing time we will have seeing Stonehenge! Thank you so much!
16 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Kerrie, Thanks for your review! We're so happy to hear that Helen was able to put your mind at ease regarding your visit to Stonehenge. It's wonderful that you can now focus on enjoying your amazing experience!
I had a membership query which was…
I had a membership query which was answered promptly and in full. Top marks for service. Thank you
14 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi there, Thank you for your kind words! We're so pleased to hear that your membership query was answered quickly. We appreciate your feedback.
Svar från English Heritage
Hi there, thanks for your review! We're happy to have helped you. Thanks for letting us know your experience.
Visit to the UK from the USA
We are planning an extended visit to the UK. Coming from the USA, we requested information about obtaining an annual English Heritage membership and the materials we will need for our upcoming trip. Deborah quickly responded with all of the information we need and provided a very pleasant exchange with us. Thank you Deborah!
13 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Kris, thanks for your review! It's wonderful to hear that you had such a pleasant and helpful exchange! We're delighted that we could provide all the information you needed for your extended visit to the UK. We hope you have a fantastic trip!
Shocked to arrive at Hailes Abbey to…
Shocked to arrive at Hailes Abbey to find it closed and only open one weekend a month, even at the height of summer. Lots of UK and International visitors like us expecting to visit were disappointed, despite the presence of a member of staff who could have easily opened the site and museum. This site is directly on the Cotswold Way and in all the guidebooks. Surely it's possible to open such an important and accessible site during the summer months at least, especially as there was clear evidence that it's being maintained? Why spend the money on staff, maintenance and museum curation but not give access to visitors?
15 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi DB, thank you for leaving a review. We are sorry that we weren't able to welcome you to Hailes Abbey. This site is open on the first weekend of every month. We have tried to make this information available on our website - www.english-heritage.org.uk/visit/places/hailes-abbey/prices-and-opening-times/ But are sorry that you didn't see this before arriving. We hope to have the opportunity to welcome you for a great day out with us soon.
I contacted customer services regarding…
I contacted customer services regarding bereavement of my partner, and to ask if his membership could be changed to my adult daughter, so that I would be able to continue with my joint adult membership.
The request was dealt with very quickly, with confirmation that the change will likely take 10 - 14 working days.
I found the staff member to be caring and helpful.
10 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Jacqui, thanks for your review. We are truly sorry to hear about your loss. We appreciate you taking the time to share your positive experience with our customer service team during such a difficult time. We are glad we could assist you promptly.
Hannah was very Professional and…
Hannah was very Professional and helpful.
15 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Teresa, Thank you for your kind review! We are so pleased to hear that our Hannah was helpful during your experience. We appreciate your positive feedback.
I wasnt sure if I could get another car…
I wasnt sure if I could get another car sticker, but it was so quick and easy to sort one out. Not normally a fan of using on-line services.
15 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Julie, thanks for your review! We're glad to hear our online service made getting your car sticker quick and easy. We appreciate your feedback!
Membership number
I needed my number so I could get online straight away after joining. I got a quick and helpful response from Kalen.
15 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Ian, Thanks for your review! We're so glad to hear that you received a quick and helpful response from Kalen, allowing you to get online straight away. We appreciate you sharing your positive experience.
Quick reply
I had to contact English Heritage with regards to misplaced/lost membercards and they have sorted my replacements very quickly.
Thanks.
15 juli 2026
Omdöme utan inbjudan
Svar från English Heritage
Hi Karen, thanks for your review! We're so pleased to hear that we could assist you quickly with your replacement member cards. Thank you for taking the time to share your experience.
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