Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... Se mer
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Det här tycker kunderna
I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... Se mer
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Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... Se mer
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... Se mer
Företaget har svarat
Företagsinformation
Om Emma Sleep NZ
Skrivet av företaget
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
Kontaktuppgifter
Auckland, Nya Zeeland
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3,8
Bra
722 omdömen
Ingen aktuell inbjudningshistorik
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Svar från Emma Sleep NZ
Hello Manouk, we are happy to hear that you have been enjoying your new Emma product. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Different but good.
Day one it was very different, I couldn't sleep but then gave it a chance for a week and now I am having a good sleep. My back and posture is better. Best of all there's no sink pits created by my partner. Medium firm is still firm.
7 december 2022
Svar från Emma Sleep NZ
Hello Okamikinz, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type and we're glad to hear that it eases your back pain. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
Great experience all around
Great experience all around. Purchase was simple, Delivery prompt and the product is fabulous. Thank you would definitely recommend to all.
30 november 2022
Svar från Emma Sleep NZ
Hello Kitrina, we are happy to hear that you have been enjoying your new Emma product. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Great topper for the price point
The mattress arrived quickly.
Packaging was great, no damage, compact, easy to open.
Lightweight and easy to move.
It does seem to fall off my bed every night though, with the extra topper on the mattress my sheets don't hold it in place so I have to get larger ones or use flat sheets.
The black Friday sale price was great for the product received.
6 december 2022
Svar från Emma Sleep NZ
Hello Emma. We're happy to hear that you have been enjoying your Emma Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Heaven on earth
I have a brain disease and have been thinking about buying a new mattress for a couple of years. I have had trouble getting comfortable enough to sleep. Now I have my Emma I am so much more relaxed and sleep is a pleasure. Thank you.
5 december 2022
Svar från Emma Sleep NZ
Hello Jean, we are happy to hear that you have been enjoying your new Emma Mattress and we hope you're doing well. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Chronic Back pain gone
I don't typically write reviews, but in this case, I felt I had to.
I've had chronic back pain from a new mattress from a big supplier for the past few weeks, so I decided to give the Emma Mattress a try, my back pain is gone and I am waking up at 6am ish each day without my alarm feeling super refreshed and well rested.
A great feeling, 10/10
6 december 2022
Omdöme utan inbjudan
Svar från Emma Sleep NZ
Hello Heath, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type and we're glad to hear that it eases your back pain. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Best sleep of my life!
Such easy delivery and super fast. Best sleep I have had in years. Am already recommending to all my friends and family!
28 november 2022
Svar från Emma Sleep NZ
Hello Caitlin, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Not pleased.
We did not find the topper soft and comfortable compared to the bamboo topper we already had. We also wrote to ask about a return and received no reply.
29 november 2022
Svar från Emma Sleep NZ
Hello JPBaker, we are sad to hear that you did not find the mattress topper a good fit for you. Please note that for accessories we're unable to process the return and refund due to sanitary concerns. If there is anything more I can do for you please do let me know.
How to have a much better sleep
Because I have Polymyalgia Rheumatica I was waking up very sore in the morning, so decided to try the Emma Topper. It has certainly helped. Just love it
Plus the topper has also helped me have a much better sleep and it keeps you warm as well
24 november 2022
Svar från Emma Sleep NZ
Hello Brent, we are happy to hear that you have been enjoying your new Emma mattress topper. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Sleeping the dream
I am sleeping much better. Emma has made a comfortable topper pad without it being really hot. A nice balance.
24 november 2022
Svar från Emma Sleep NZ
Hello, we are happy to hear that you have been enjoying your new Emma mattress topper. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Excellent mattress. Not too soft and not too firm. Fast delivery.
Very fast delivery. Very comfortable mattress with a bonus free pillow.
19 november 2022
Svar från Emma Sleep NZ
Hello Orna. We're glad to hear that you're satisfied with the mattress and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
A well presented product that does what…
A well presented product that does what they say!
Inflated in a very short time and very comfortable to sleep on.
2 december 2022
Svar från Emma Sleep NZ
Hello Brian. We're happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Very Comfortable Pillows
14 november 2022
Svar från Emma Sleep NZ
Hello there. We're happy to hear that you have been enjoying your new Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Firm but good
For it to be delivered in a box, be this good for my back and have an awesome discount. I'm really happy!
27 november 2022
Svar från Emma Sleep NZ
Hello Bridget, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type and we're glad to hear that it eases your back pain. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
This was the best online transaction i…
This was the best online transaction i have ever done! Super fast delivery, Amazing product! After just one day I could feel the difference and only wished I had purchased earlier! Thank you so much. I would recommend Emma Sleep to absolutely everybody.
21 november 2022
Svar från Emma Sleep NZ
Hello Rod, we are happy to hear that you have been enjoying your new Emma product. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
I don’t wake up with a sore back
I don’t wake up with a sore back, neither do I wake up in the middle of the night. It was a little firmer than mattress I have slept on before but the benefits have been great so far and I have got used to it now anyway.
30 november 2022
Svar från Emma Sleep NZ
Hello Reece, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type and we're glad to hear that it eases your back pain.
If you find that the mattress is still too firm after 3-4 weeks you can reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience.
Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Buyer Beware
Buyer Beware
I ordered a mattress protector to go with my mattress. Upon opening the box and touching the product, I discovered the protector felt like a camping tarp and would be terribly loud and uncomfortable to sleep on. I inquired about returning the product and was told (through a process of 17 emails) that any item taken out of the box is not returnable. How a company can sell you something online-only that is impossible to inspect without removing from the packaging, and then refuse to let a customer return that product is absolutely ridiculous. It is now my mission to educate all consumers about this policy that is completely anti-customer.
Update: I received a reply from the company below. When ordering a mattress cover, there is absolutely no reference to being unable to return the product during the shopping process. They have now sent me a screenshot of somewhere it is hidden on their website. Selling a $143 mattress cover (after discount) and then telling a customer after she has received it that it cannot be returned is an apprehensible business practice and this retailer should be put out of business.
15 november 2022
Omdöme utan inbjudan
Svar från Emma Sleep NZ
Hello Annie, we apologise for what happened. May I have your order number so that I may be able to look into it and improve our services? Also, please note that we do not offer returns for the pillow, flip toppers, and mattress protectors due to sanitary concerns. If there is anything more I can do for you please do let me know.
Unbelievable comfy - but believe it cos its true!
I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what was in the box which I liked while it waited on the porch. Easy to lug up the stairs to the bedroom with help from an 11yr old.
This is unbelievably comfortable. I prefer a soft bed which suprised me at how comfy i found this. We feel warmer at night, but not too warm.
29 november 2022
Svar från Emma Sleep NZ
Hello Sophie, we are happy to hear that you and your husband have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Absolutely love the mattress...had my…
Absolutely love the mattress...had my first full night's sleep on the second night of having it...I woke up in the same position as I went to sleep in...no more messy hair in the morning...I havent slept this 2ll in years
21 november 2022
Svar från Emma Sleep NZ
Hello Margy, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Amazing company that arrived perfect…
Amazing company that arrived perfect condition, super speedy, great website but it’s extremely hard for a medium bed and I went your brand as it was a medium firmness but I’m going to give it the month or 3? That you suggest, I hate the thought of all the money wasted! Found I 180 turned the foot to head and that seems softer that way around..?
29 november 2022
Svar från Emma Sleep NZ
Hello Tess, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type.
If you find that the mattress is still too firm after 3-4 weeks you can reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience.
Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
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