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Elia Omdömen 

228
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... Se mer

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Betygsatt 5 av 5 stjärnor

Gorgeous lingerie in a lovely package with extra gifts. Fit is right for me and the company responds to messages too. Looking forward to my next parcel.

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Betygsatt 5 av 5 stjärnor

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Se mer

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Betygsatt 1 av 5 stjärnor

Ordered two weeks ago, company were happy to take the money but then I heard nothing. Followed up a week later asking for an order update. Mary C said that my order has been shipped. Zero tracking inf... Se mer

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Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

228 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 95 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(228)

141 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Gorgeous lingerie

Gorgeous lingerie in a lovely package with extra gifts. Fit is right for me and the company responds to messages too. Looking forward to my next parcel.

26 oktober 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Janet! Thank you so much for your kind review. We are happy to hear that everything fits well and you are enjoying your boxes :) Love Elia xox

Betygsatt 5 av 5 stjärnor

Really lovely lingerie and excellent…

Really lovely lingerie and excellent quality in design and fabric, my wife adores the variety of designs and loves the surprises each month.

23 oktober 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Clive,

Thank you very much for your kind review, we are glad to hear that your wife is loving her boxes :) Love ELia xox

Betygsatt 1 av 5 stjärnor

The overall quality is very poor

The overall quality is very poor. The bra straps are like shoestrings, and the stitching on the underwear is already coming apart at the sides. I can’t imagine the underwear would survive more than one or two machine washes without falling apart.

The material itself is soft, but the manufacturing and overall construction are the biggest issues. The sizing is also completely off: the underwear is much larger than I would expect compared to other brands I usually buy from, while the bra was miles too small, even though I sized up in the cup to be on the safe side.

Overall, I’m extremely disappointed with the quality, construction and inconsistent sizing. I wouldn’t recommend this brand or encourage anyone to purchase from them. Very, very poor quality and definitely not worth it.

20 oktober 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi, I'm so sorry to hear you haven't had a good experience with us. Could you kindly send us over an email to info@elia.boutique and ask for Summer and I will look into this for you

Betygsatt 1 av 5 stjärnor

Scam. Ordered weeks ago, emails ignored and no product.

Ordered two weeks ago, company were happy to take the money but then I heard nothing. Followed up a week later asking for an order update. Mary C said that my order has been shipped. Zero tracking information or numbers have been given to me. A week later I have been emailing asking for updates and just want my money back. No number to speak to anyone and emails being ignored by the info@ email. Complete scam, do not buy from this company!

19 oktober 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Sabina,

I can see that we messaged you with a tracking number and link to the tracking as Royal Mail were unable to deliver your parcel on the 17th due to your address being inaccessible so it was due to be redelivered.

I can assure you we haven't ignored your emails. We emailed you back today (19.10.2026) at 12:44 with the above details. Our customer service team is limited over the weekends hence the slight delay - our apologies.

I've gone ahead and provided a goodwill refund for your order, as we want to ensure everyone has the best experience they can with us, issues can arise with Royal Mail that's out of our control, but we strive to provide the best service possible!

I can see this was delivered today (19.10.2026) so we kindly ask that you amend or remove your review, and we hope this has improved your experience.

Thank you!

Elia boutique team

Betygsatt 5 av 5 stjärnor

Little present to myself

Although the bottoms come up smaller than normal UK sizes they are stunning
When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box
These little boxes are such a nice little treat for myself and the quality of the sets are amazing

14 oktober 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Rosie, thank you for your kind review. I am so glad to hear that we managed to get things sorted for you and of course if you need any help in the future just let us know. We hope you keep enjoying the boxes! Love Elia xox

Betygsatt 5 av 5 stjärnor

The quality of the items are always…

The quality of the items are always fantastic, if you have any queries they are more than helpful

1 oktober 2026
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Svar från Elia

Hi Nicola, thank you for your review and of course we are always here to help! :) Love Elia xox

Betygsatt 5 av 5 stjärnor

I look forward to these every month…

I look forward to these every month they are absolutely gorgeous and make me feel so girly

5 oktober 2026
Logotyp för Elia

Svar från Elia

Hi Elissa, thank you so much for your kind words about our sets and we are so glad to hear that you look forward to them :) Love Elia xox

Betygsatt 5 av 5 stjärnor

Always a nice treat when the box…

Always a nice treat when the box arrives my wife is very happy with the underwear.
Good fit and selection

4 oktober 2026
Logotyp för Elia

Svar från Elia

Hi Ryan, thank you for your kind words. We are glad to hear that you and your wife are loving the boxes! Love Elia xox

Betygsatt 4 av 5 stjärnor

Excellent customer service

Enjoyed the surprise of the underwear each month and all were different colours and styles . Very good customer service

4 oktober 2026
Logotyp för Elia

Svar från Elia

Hi Emma, please email us at info@elia.boutique and ask for Summer and I will look into this for you :)

Hi Emma I am glad I could get this sorted for you, thank you for your updated review xox

Betygsatt 5 av 5 stjärnor

The quality of the items matches the customer service

So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging.
Well, my wife opened her “gifts” and she (and I!) are delighted. The two sets are both stunning - exquisite, in fact. The fit is perfect and true to her size (34D and small). But the sets are very classy, very pretty with fine detail and beautifully made. Absolutely no imperfections.
My wife is picky and, more often than not, when I’ve bought lingerie in the past she’s found my choices a little on the tacky side. Absolutely not the case here - she loves both sets.
I will absolutely be purchasing again from Elia Boutique…some Christmas shopping will be sorted early this year!

22 september 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hey! Awwww I'm honestly so glad she loves them! I'm sure we will fine tune over time and get a drawer full of lingerie for both of you to enjoy. As I said I will keep in contact as the months go on. I'm sure S looks beautiful in them. Enjoy the rest of your holiday! Summer xox

Betygsatt 1 av 5 stjärnor

Really disappointed with this…

Really disappointed with this subscription.

The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost a week just for my latest order to even be dispatched. The first set I ordered took nearly 3 weeks to arrive!

What I find particularly ridiculous is that if you decide to cancel, you’re still expected to pay the full price. I’ve ended up paying £50 for one set of underwear that looks cheap and is poorly sized. For that price, I expected a much better quality product and service.

Unfortunately, I definitely wouldn’t recommend this subscription. The quality, sizing, delivery times and cancellation policy just don’t justify the cost.

23 september 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi, I am so sorry to hear you haven't had a good experience with us. If you send us an email to info@elia.boutique and ask for Summer and I will look into this for you :)

Betygsatt 5 av 5 stjärnor

Absolutely amazing company!

My husband purchased an absolutely gorgeous underwear set from Elia as a gift for me. Unfortunately due to having breast cancer a few years back, one of my breasts is slightly smaller, so sadly the bra didn’t fit.
When my husband asked how to return it, they asked for a reason. When he gave them the reason they sent a really lovely email to him and told him not to bother returning the items and to look out for a little gift in the post!

I was absolutely bowled over when I received a beautiful silk dressing gown in a slate grey colour. Not only did I receive this but they sent me about six or seven little samples of beauty cream, perfumes and make-up….
I can’t explain how this made me feel. I was so touched by their generosity and kindness. They even sent it with a little handwritten note from themselves. This is a company that go above and beyond for their customers. Their prices are actually fantastic value and the quality is beautiful too. I fully recommend using this company.

21 augusti 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Amanda, awwww I am so glad you loved the little parcel and I really hope the goodie box cheered you up! I hope the information I gave to your husband was somewhat helpful and as I said to him if you ever need advice just send me a message over, I love to do a little research! Look after yourself! Summer xx

Betygsatt 5 av 5 stjärnor

Outstanding customer service!

Outstanding customer service!
I only recently discovered this company and have had issues with sizing, staff have gone above and beyond on numerous occasions in order to get this rectified.
From the subscription boxes themselves to the support provided, the level of care and thought at every stage is extremely high. It's refreshing to find a company that truly show they value their customers!

21 september 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Shannon, thank you so much for your kid words, we are so glad we could help you rectify any issues you had and of course we are always here if you need help. We are happy to hear that you are loving the boxes! Love Elia xox

Betygsatt 4 av 5 stjärnor

Good

I recieved my first bra and knicker set today . They are very pretty and i cant wait to build my collection. They are definitely for private and not time spent on a girls trip as very revealing. I feel the support is there . Not yet tried on the breifs but they look of a good qualityqnd very pretty. The hair scrunchie was too big for me . Used the face mask it was a lovely treat . Not too harsh on the skin and smelt devine . Will have the evening tea shortly .

18 september 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Victoria, thank you for your kind words. If you send us a message we can leave a note on your account requesting a smaller scruchie for you where we can. But we are happy to hear you are loving the boxes and little extras. Love Elia xox

Betygsatt 5 av 5 stjärnor

Excellent ordering process and top notch customer service

An excellent process from point of order to receiving the items. And that's before the aftersales communications with Stacy and, especially, Summer - which included helping me with the cancellation of a duplicate subscription I'd inadvertantly set up due to my technological ineptitude.
The items, which are gifts for my wife, arrived within a few working days, beautifully packaged. As they're currently unopened gifts, I can't comment on the sizing; however, a quick peek inside the boxes without disturbing the packaging tissue and box suggests that the items are of the highest quality.
I will post a further review of the items themselves once they've been opened by my wife next week.

17 september 2026
Omdöme utan inbjudan
Logotyp för Elia

Svar från Elia

Hi Ted! Thank you so much for your kind words and we are glad you are having a positive experience! We hope your wife loves them and of course as I have said we are more than happy to help if there are any issues once you are back from your holidays. Have an amazing time and send me over a message when you are back to let me know how you got on :) Summer xox

Betygsatt 4 av 5 stjärnor

Fabulous sexy underwear delivered to your door

I have received a few of these sets and my husband loves each and every one of them. I would have given them 5 stars but I need more support as Im an E cup. My husband puts out a set which he wants me to wear on the bed and it makes my tummy flutter every time. I nearly forgot to mention the customer service is fabulous..!

7 september 2026
Logotyp för Elia

Svar från Elia

Hi Zoey. Thank you for your kind words. It is something we are working on as we want to make sure we are providing the best for our customers but we are so happy to hear that both you and your husband are loving the sets and the feelings you get with it! And of course we are always here to help :) Love Elia xox

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