elevate your sole Omdömen 

165
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... Se mer

Betygsatt 5 av 5 stjärnor

Found this shop online whilst searching for a pair of Lotus ankle boots, pleasantly surprised that they were the exact same price as all of the usual big retailers. Received them a few days later wit... Se mer

Betygsatt 5 av 5 stjärnor

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... Se mer

Betygsatt 5 av 5 stjärnor

Both me and my husband have purchased shoes from Elevate your Sole, Llandudno and have always been very happy with the service and quality of the shoes provided. This is a lovely independent shoe shop... Se mer

Företagsinformation


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

165 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(165)

26 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

An excellent company to deal with!

I found Elevate Your Sole quite by chance online, but am so glad I did.They are a lovely company to deal with --- most helpful and efficient. I was so pleased with the splendid red boots I bought from them that I bought a second pair, just in case they're no longer available in a few years' time! Very reasonably priced shoes, and I've been recommending the company to friends. All in all, a great shopping experience.

5 juli 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Helpful humans

I liked the website and its offerings, I ordered a pair of trainers and these arrived a couple of days later - only they were the wrong size. There was a slightly complicated returns/exchange process (which could be better clarified on the website) but the really helpful customer service people guided me through and within a few days all was rectified and I received the correct size shoes. So often websites don't seem to have humans at the other end, but they certainly do here.

28 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid this company at all costs

Avoid this company at all costs. They will try to scam you. They send out boots in a shoddy box, and when you return them, they charge you for the same shoddy box they sent them out in! In my opinion, just to get some money back from the people who want to return. Be VERY careful. Avoid using this company altogether. If you do have to use them, make sure to take a photograph the minute you receive your item, of the product and the box. Otherwise they will scam you out of money if you wish to return products.

They steadfastly insist the box wasn’t like that when it was sent out to me. But I 100% refute that claim. This is EXACTLY how the box wasn’t sent out to me. They then tried to blame Royal Mail. The outer packaging was absolutely fine, so I know full well it wasn’t Royal Mail either.

My honest opinion here…someone returned the boots previously in the shoddy box. No doubt the claimed the £5 from that person for returning in a shoddy box, then the sent them out to me (thinking I’d just keep the items and throw the box away). When I returned them, they charged me also for the previous customer’s shoddy box return. If they keep doing that, they’re claiming £5 from every customer for doing absolutely nothing. It’s a disgrace. I will never use again and strongly suggest others shop elsewhere.

16 augusti 2025
Omdöme utan inbjudan
Logotyp för elevate your sole

Svar från elevate your sole

Thank you for your feedback, though we feel it’s important to clarify a few key points.

When your return arrived back with us, the shoebox was in such poor condition that it couldn’t even contain the boots — they were loose inside the outer mailing bag. The box itself was heavily damaged and entirely unsuitable for resale. This falls outside of our clearly stated returns policy, which asks that items be returned with all original packaging in a condition suitable for resale.

For clarity, we do not send out footwear in boxes like this. Every item is packed with care in its original branded box and placed inside a protective mailing bag. If there had been any damage in transit, this should have been reported to us at the time of delivery. Unfortunately, no such report was made, and by the time the item was returned, it was too late for us to investigate or raise a claim with the carrier.

We’re a small independent business, and we work hard to offer a fair and straightforward shopping experience. You’ll see from the thousands of positive reviews we’ve received that our customers often praise the ease and transparency of our returns process.

We absolutely welcome honest feedback, but describing our business as a “scam” is both untrue and potentially defamatory. We ask that any public comments remain factual and accurately reflect the situation.

Betygsatt 1 av 5 stjärnor

ordered a pair of trainers never…

ordered a pair of trainers never arrived yet you asked for a review after numerous attempts to message and still no reply very disappointing

1 juli 2025
Omdöme utan inbjudan
Logotyp för elevate your sole

Svar från elevate your sole

Having spoken to the reviewer via our live chat, it’s clear this review was intended for a completely different company. We are Elevate Your Sole, an independent footwear retailer, and we’re in no way affiliated with any company called “Elevate London” or similar.

This individual has never placed an order with us, and we’ve asked Trustpilot to remove the review as it’s clearly been posted in error.

Betygsatt 5 av 5 stjärnor

Refund no issue.

Refund no issue.

Elevate your Sole have been excellent with their ease of use website, swift delivery and excellent communication.
Unfortunately, the sandals I ordered were too big so had to be returned. I was offered an alternative but no availabilty in my colour choice so opted for a refund. This was no issue and was actioned without fuss. Great customer service, fully recommend.

19 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely shoes, easy transaction, rapid delivery

I ordered 3 items from Elevate Your Sole. The range looked really good, the delivery was very quick, two items were great, the third, a pair of shoes I really liked but were too narrow for my feet, I sent back. Returning was easy and they repaid me far quicker than I had expected. I wish I lived near enough to visit their shops but I’ll certainly check out their site again in future

23 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

When my order was finally was dumped on…

When my order was finally was dumped on my doorstep, it turned out not to be colour I'd requested.
When I informed the seller, I was basically told I was colour blind.
Waste of time and money.
The reply to this review just shows the no blame attitude of the seller.
Just because the label says they are a certain colour doesn't change the fact they are not.
If the sellers eyes cannot tell the difference between blood red and dark brown, that's bit of a problem.
If I say the sky is green and the grass is blue it doesn't make it true.

19 april 2025
Omdöme utan inbjudan
Logotyp för elevate your sole

Svar från elevate your sole

Hi G Turner,

Thank you for your feedback.

Your order was placed on Thursday and delivered by Saturday—within 48 hours, and over the Easter bank holiday weekend. That’s well within our expected delivery timeframe for the standard 2-3 day delivery service you selected at checkout. We also offer guaranteed timed delivery options for those needing something more specific.

We use Royal Mail, as clearly stated when placing the order. While we understand they’re not everyone’s preferred courier, they reliably deliver to every UK address—including yours. I was happy to follow up with them directly and raise your concerns, despite it being Easter Sunday.

The boots were dispatched exactly as ordered in the colour ‘blood red’—one of only two colours available in that style. There is no dark brown version. Nonetheless, I offered a no-quibble return for a full refund, which was declined in favour of you putting them in the 'charity bin'.

We always aim to be helpful, responsive, and fair. While we can’t control every element of the delivery process, we do everything possible to resolve any issues—especially when given the opportunity.

Many thanks,
Hal (elevate your sole)

Betygsatt 5 av 5 stjärnor

My new favourite shop

Popped in the Llandudno store on Thursday desperate for winter boots for my Prague trip having been let down by other on- line suppliers. Despite having wide feet and a funny left foot! the ladies soon sorted me out. Thank you to the lady that spent ages fetching me shoes and giving me Prague holiday tips and to the other lady who picked out the boots that I ended up buying.

9 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent!

I have bought from this business twice now, having discovered them earlier this year. Their Heavenly Feet boots are absolutely beautiful and very comfortable. Dispatched the same day I ordered them. I will certainly be back again.

27 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Customer Service

Can’t fault the customer service! Emailed them to advise that my sandal strap had broken, and they responded within 24 hours attaching a returns label and promised a replacement pair would be returned to me on receipt of the broken ones. Happy customer 😊

30 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service. I had a problem a few months after purchase and the Elevate your sole team went above and beyond to deal with the manufacturer to resolve the issue.

4 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent company - will definitely order again

Ordered some Birkenstocks as they came up cheapest on a google search. They arrived ahead of schedule and beautifully packaged with a little card informing about the company. I love the fact they are an independent company with three shops in North Wales. Ordered another pair soon after and am really pleased again. Happy to support a great little company and will definitely order again. Thank you!

3 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Branded clothes

I ordered a dress and a pair of crop trousers.Parcel arrived before expected delivery date and was well packaged with a little personal note added to the card inside. Nice touch. Items were in their sale so brilliant prices.They were a brand I know and love and I know the sizing is fine. Great service I will definitely use them again.

10 juli 2024
Omdöme utan inbjudan

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