Seamless process, prompt responses to my queries and taking that bit extra time to ensure I was satisfied with work. Installation and office staff did a great job. Special thanks to Yaman and Henry
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A very prolonged installation. A very rushed description by the installers after admitting a mistake. The installation took from 8 am to 6.30pm. This involved one having to leave the premises to... Se mer
I got my battery installed by Ehomes, but it kept tripping the circuit board. The installer was cool and came back to add more wiring and upgrade the board, but he didn't tighten the wiring. A cou... Se mer
From start to finish, eHomes Australia were nothing short of outstanding. They took the time to go through all of my bills and usage in detail, making sure I had the right battery size to suit my ne... Se mer
Företagsinformation
Skrivet av företaget
eHomes Australia Solar & Batteries helps households across the country save money and take control of their energy use. We provide and install solar panels, solar batteries, and heat pumps, tailoring solutions to each home so you get the best value from your system. Our team handles everything from design to installation, with accredited installers and products approved under government rebate programs like the Small-scale Renewable Energy Scheme and the Cheaper Home Batteries Program. That means you can access generous incentives to make switching to clean energy more affordable. We focus on delivering reliable systems, competitive pricing, and friendly service. Whether you want to cut your power bills, gain energy independence, or reduce your carbon footprint, eHomes is here to make the process simple and stress-free.
Kontaktuppgifter
Australien
- 1300008088
- hello@ehomes.au
- ehomes.au
2,9
Medel
28 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 52 % av sina negativa omdömen
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Very unprofessional senior management
Install was ok, and seems to be working so far. However, when the installers checked the existing system, there was no blackout protection as I thought there was, and it needed to be put in as an extra. The person I spoke to on the phone was unprofessional, accusing me of 'changing things at the eleventh hour' and threatened to tell the installers to leave, because I raised my voice at him due to the extra costs involved, for which I apologised for. His threat was a breach of the signed contract, which did not allow cancellation due to that circumstance, but he seemed perfectly happy to break the law because of a bruised ego. I requested via email an acknowledgement that his behavior was unprofessional, or would delay payment, if none was forthcoming, for 30 days. After 14 days, I received another threatening call from the same senior manager, saying pay at once or we turn the system off. Again, extreme ego, arrogance, and no acceptance of any wrongdoing at all. A very unpleasant experience overall, and I no not recommend this company.
27 oktober 2025
Omdöme utan inbjudan
Svar från eHomes Australia Solar & Batteries
David, we’re going to address this clearly for anyone reading.
Your installation was completed correctly, and your system is operating as it should. The issue you’ve described wasn’t about workmanship — it was about adding blackout protection, which is an optional extra that requires additional wiring. It is not included in the base package and has never been advertised as such. This was explained to you by both the sales team and the installers.
When you were informed of the additional cost required for the blackout-protection upgrade, you became verbally aggressive toward the senior manager and the installation team. The manager did not “threaten” you — he simply made it clear that if abuse continued, the installers would leave the site. No threats to breach contract were made, and the installation proceeded exactly as agreed.
Regarding payment:
Your final invoice was overdue. The follow-up communication you’re referring to was a standard reminder that payment was required. No one threatened to “turn the system off.” That is not a practice we have ever engaged in.
Despite the behaviour directed at our staff, we still completed your installation in full, delivered a functioning system, and handed over the job to a standard we stand behind.
We accept constructive criticism, but we will not accept false claims about threats, illegal conduct, or ego-driven behaviour. It’s important for future customers reading this to understand that the facts of the situation do not match the allegations made in this review.
If you would like to discuss the matter calmly and directly, our door is open.
Totally dissatisfied
Totally dissatisfied, battery installed incorrectly resulting in 300% increase in electricity usage, called a couple of weeks after install with concerns battery wasn’t working as intended but assured everything was ok, ended up with $1200 bill instead of normal $300 without battery , E Homes refusing compensation don’t trust them
9 september 2025
Omdöme utan inbjudan
I had a bad experience with ehomes
I had a bad experience with my solar battery installation with ehomes. I was given false information before signing up. I was told that I would no longer need my solar inverter and could sell it, but when their contractor came to install after waiting way too long for my installation, he said no, that would void my panels warranty....Their facebook ad states that my home would be "blackout proofed" ... not so, this is a blatant lie, their contractor electrician said this is not so, but that if I buy him a "box of beer" he would blackout proof 2 circuits....So another $50 ....Their contractor, Henry, made some mistakes with the installation and had to come back twice to fix things, he had connected the wrong wires at the meterbox....causing my electricity use to double....then he dropped his phone in wall cavity and offered a "free power point" to retrieve it....then one of my lights no longer works, it was fine before he came...it now blows the bulb every time the bulb is inserted. I have asked him to come and fix this, but he has fobbed me off and I did contact ehomes asking for this to be fixed and the installation checked as after the comedy of errors from their contractor, I don't feel very safe. I have not heard back after a couple of weeks so I have to get my own electrician to come and check to make sure my electricity is safe and won't burn my house down and to fix the light that keeps blowing. So NO, I don't recommend this company, it has been a nightmare for me.
1 juli 2025
Omdöme utan inbjudan
Svar från eHomes Australia Solar & Batteries
Florence, we appreciate you taking the time to share your experience, and we want to clarify a few important points for anyone reading so they have the full picture.
First — regarding blackout protection.
We do advertise that homes can be blackout-proofed with our battery systems, and this is correct. However, blackout protection is not included in the base package because it requires additional wiring and switchboard work. This is explained clearly during the sales process and is not a false claim. Customers who choose to add this option receive it, and many do. It is never positioned as something automatically included.
Second — regarding the electrician and the installation issues.
We understand this part of the experience was frustrating for you, and we acknowledge it. Mistakes can happen in any trade, and when they do, our responsibility is to fix them — which is exactly what we arranged. The electrician returned to the property to correct the issues, and we acted quickly once notified. While the experience wasn’t smooth, the situation was resolved and the system was left fully functional.
Third — about the system itself.
Your battery is working, it is saving you money, and the installation was completed to a standard we stand behind. We don’t walk away from jobs unfinished, and we didn’t in your case.
We respect that you wouldn’t recommend us based on your experience, but it’s important to note that the final product you received is operating correctly, delivering benefits, and supported by our warranty and ongoing service.
I strongly suggest to not shop with…
I strongly suggest to not shop with them as they are very scamers. They will tack the deposit and when they come for installation they ask for moor money by macking excuses, and once you cancel the contract they refuseing to refund.
100% Scamers
1 september 2025
Omdöme utan inbjudan
Svar från eHomes Australia Solar & Batteries
Ghulam, we’re going to keep this straightforward and transparent for anyone reading.
You were not refused a refund — you were given a full refund after we worked with you professionally to reach a fair outcome. As part of that agreement, you committed to removing this review once the matter was resolved.
You chose not to uphold that agreement.
It’s disappointing, but it’s important that others see the full picture:
We refund customers when there are reasonable grounds, and we resolve issues the right way. That’s exactly what happened here.
We’re not scammers. We don’t “tack deposits.” We simply expect the same honesty and fairness from customers that we deliver in return.
If you’d like to close this out properly, we’re always open to a direct conversation.
During the process of choosing a…
During the process of choosing a supplier, e-Homes were very helpful and respirator all queries we had.
The installer workmanship was excellent and was very professional in their communication with us.
19 september 2025
Omdöme utan inbjudan
Svar från eHomes Australia Solar & Batteries
Thank you for a wonderful review!
I gave them $1,845 for a $10,000…
I gave them $1,845 for a $10,000 batteries the finance company rejected me. I asked for my money back, they drop the price down to $7,500. With a promise that this is a good deal, couple days later I found a a lot better deals i sent the quote, they said they can't match it. I asked for refund them they said I can not get my money back. Because the blank box is signed means I must go ahead with them or lose my money.
7 augusti 2025
Omdöme utan inbjudan
Svar från eHomes Australia Solar & Batteries
Israel, we’re going to keep this simple and factual for anyone reading.
You were quoted accurately the first time. When you came back with another offer you claimed to have found, we lowered our price and matched it to earn your business — respectfully and in good faith.
After that, you returned again with a second “better deal” from a provider that, based on our checks, was not a reputable or comparable installer. At that point, we declined to reduce the price further. By then, we had already allocated stock, booked logistics, and completed the internal work required to prepare your installation.
Your deposit was used to secure those resources. That’s why it is non-refundable. This is clearly stated in the agreement you signed.
Throughout the entire process, our team treated you professionally and respectfully. The issue here isn’t the quote — it’s the repeated attempts to renegotiate after commitments were made. We stand by the way we handled this and the standards we operate under.
Consultants gave expert advice tailored to my usage
From start to finish, eHomes Australia were nothing short of outstanding. They took the time to go through all of my bills and usage in detail, making sure I had the right battery size to suit my needs rather than just pushing a product. The installation team was professional, friendly, and clearly knew their stuff. My solar panels and battery were installed in a single day with no hassle, and the workmanship was excellent.
Communication was clear and consistent throughout the whole process, and I always felt like I knew exactly what was happening next. It is rare to find a company that combines expert knowledge, high quality products, and genuine customer care. eHomes delivered on all three.
Highly recommend them to anyone looking to take control of their power bills and invest in a reliable solar and battery solution.
12 september 2025
Omdöme utan inbjudan
Very satisfies with service and…
Very satisfied with service and products so far would deffeintly recommend e homes to others looking to get batteries for their solar system service was freindy and very promt was up and running in about 3weeks very satisfied will use them again in future if needed
2 augusti 2025
Omdöme utan inbjudan
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