I have an electrical company and I always say that you can tell the true value of a company when things go wrong, not necessarily when things go right. We ordered a fan with controller and only manag... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... Se mer
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in th... Se mer
Easy to order! Competitively priced! Delivered quickly! Easy to fit (Even for an amateur)! And best of all, does the job it was designed for! House feels fresher, no condensation, no mould and seems t... Se mer
Företagsinformation
Skrivet av företaget
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Kontaktuppgifter
Storbritannien
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4,8
Utmärkt
345 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
eFans sent me the wrong part, their response was all one could hope for. They sent the right part and refunded my postage when I returned the wrong part.
6 december 2023
Omdöme utan inbjudan
Had what I needed in stock
Had what I needed in stock. Ordered it and it turned up promptly. What more could you ask for?
1 augusti 2023
Omdöme utan inbjudan
great products and wonderful service.
great products and wonderful service.
13 maj 2024
Omdöme utan inbjudan
I order a few items from your company…
i order a few items from your company and all was great quality and best costumer service
Thank you
11 augusti 2023
Omdöme utan inbjudan
Excellent service and goods.
24 oktober 2023
Omdöme utan inbjudan
Good response and delivery
Good response and delivery, excellent service
19 april 2024
Omdöme utan inbjudan
Delivered to wrong address
Delivered to wrong address. Invoice address rather than delivery address.
25 april 2024
Svar från eFans Direct
Hi Michael,
Thank you for your recent review. We understand your frustration regarding the delivery issue.
However It appears that when you went through the checkout process, the address you inputted for shipping is where the order was dispatched too. eFans have not edited or amended this from your original request.
We recommend ensuring that the delivery address entered online matches your intended destination to avoid such discrepancies in the future.
If you need any further assistance, please feel free to contact us.
Many thanks
Nick
Looking for some filters
Looking for some filters, found them on eFans Direct but were out of stock. Contacted eFans Direct, who helped me to place an order, checked I had chosen the correct item and then sourced the filters I needed. They arrived very close to the expected delivery date quoted. Brilliant - thank you.
9 april 2024
Quick and efficient A+++
11 april 2024
Omdöme utan inbjudan
Colour not transposed across from…
Colour not transposed across from original quote to order. Also photos of vents to replace given but apparently the client must be an expert in Louvre grills as they sent parts unfit for purpose and in the wrong colour. These are bespoke items so no chance of any refund and kindly allowed us to reorder and pay again for the correct product. Went elsewhere as not chucking good money after bad. Be aware. Customer service and attitude from senior people leaves a lot to be desired.
11 januari 2024
Svar från eFans Direct
Hi James
Thank you for taking the time to share your feedback with us. We are saddened to hear of your issues..
We understand that there seems to be some dissatisfaction with the weather louvres you received. I'd like to take this opportunity to clarify some important points regarding your order:
As part of our commitment to providing customised solutions, all made-to-order items, including the weather louvres you purchased, are non-returnable. This policy is in place to ensure that each item is tailored specifically to each customer's requirements.
To ensure clarity and satisfaction with our products, we provided images of the exact louvres you would be receiving. These images were intended to help you visualise the product before finalising your order.
During the ordering process, the colour of the louvres was specified. We noticed that there was no specific colour requested from your side, and the details on the quote clearly outlined the colour specifications.
The quote and the subsequent agreement specifically mentioned that the finish of the weather louvres would be an Aluminium finish. We did not receive any request for a white paint finish at the time of enquiry or during the confirmation process.
Based on the specifications provided and agreed upon, we supplied the weather louvres as per your request. Our records confirm that the order was fulfilled exactly as quoted, ensuring that your requirements were met.
It's important to note that all the above details were acknowledged and signed off by you before the production began. Furthermore, we reached out with a follow-up email on January 28th 2024 to offer assistance and address any concerns, but we haven't received a response since.
We pride ourselves on the satisfaction of our customers, having produced hundreds of made-to-order items that have delighted many. Your experience matters to us, and we're eager to ensure it aligns with the positive outcomes enjoyed by so many of our customers.
Please feel free to get in touch with us to discuss this further. We're here to help and look forward to the opportunity to make things right.
Many thanks
Nick
E fans are an OK company but delivery is shambles
I used this company to order an MHVR unit and accessories. Terrible delivery experience. The accessories failed to arrive - then these were promised for next day delivery. They use DPD - who are useless. DPD put a card through the door - failed to knock properly on the door - I was in. Now I have to wait another 2 days and have to pick it up from a post office miles away. Don't use this company if you need anything urgently or you are reliant upon all parts arriving togethor or simply if you are a busy person that does not have time to spend phoning e fans or waiting a week or driving miles to a post office that isn't even your local post office.
28 mars 2024
Omdöme utan inbjudan
Svar från eFans Direct
Hi Jon,
Thank you for your review.
We genuinely apologise for the inconvenience you've experienced with your recent order. We understand how frustrating it must be not to receive all parts of your MHVR unit and accessories as expected, especially when time is of the essence.
Rest assured, every effort was made on our end to resolve this issue promptly, including arranging next-day delivery for the missing accessories and providing compensation for the inconvenience caused. However, we acknowledge the unexpected challenges posed by the recent bank holiday, which unfortunately impacted the delivery process.
We value your feedback and take your concerns seriously. We will continue to work closely with our delivery partners to ensure smoother experiences for our customers in the future.
If there's anything further we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us directly. Your satisfaction is our priority.
Warm regards,
Natalie
First rate product and delivery!!
20 mars 2024
Svar från eFans Direct
Hi Chris!
Thank you so much for your kind words! We're thrilled to hear that you're pleased with both our product and delivery service. If you ever need anything else, don't hesitate to reach out.
Best regards,
Natalie
Super extra good and helpful
Super extra good and helpful. I make and order and get a call that items would not match and get profesional advise what I need .
18 mars 2024
Omdöme utan inbjudan
Svar från eFans Direct
Hi Radoslaw,
We're delighted to hear about your positive experience! Thank you for sharing it with us. If you have any more questions or need assistance in the future, feel free to reach out.
Warm regards,
Natalie
Easy to fit and does exactly what it…
Easy to fit and does exactly what it says on the tin. After two weeks we have drastically reduced our relative humidity and the house feels so much fresher
1 mars 2024
Svar från eFans Direct
Hi there!
Thank you for sharing your experience! We're thrilled to hear that the Pozidry made such a positive difference in your home. If you need any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Natalie
Easy to use website
Easy to use website, helpful customer service. Swift postage and sensible packaging.
7 februari 2024
Svar från eFans Direct
Hi Rose,
We're delighted to hear that you found our website easy to use and our customer service helpful! Thank you for your kind words about our postage and packaging as well. If you ever need anything else, just let us know.
Warm regards,
Natalie
Great service
1 mars 2024
Svar från eFans Direct
Hi Ian,
Thanks for your kind words! We're thrilled to hear that you had a great experience. If you ever need anything else, don't hesitate to reach out.
Best regards,
Natalie
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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